We recently had our Ford bumper repaired here. The work was excellent. Rob was very kind and…read moreprofessional. They made contact with and handled the insurance company. I would recommend this shop for auto body repair.

From the day I dropped my car off until the day I picked my car up I was told everyone that was…read morehappening start to finish. Very good job on my car and less than I expected to pay !

View all…read more East Coast Custom Paint & Body Shop 4.4 (31) Auto body shop in Fayetteville, North CarolinaClosed OVERVIEW REVIEWS PHOTOS ABOUT Google review summary 54321 4.4 (31) Reviews All price5 work4 job2 Sort by Most relevant Newest Highest Lowest Heather Maynor 7 reviews·5 photos LONG POST! I never leave bad posts but I am beyond frustrated about this one! If I could leave no stars I would. All these good reviews, but, I see they're all old, so maybe this placed used to be good but not in my experience. I took my ... More +2 2 Rj Mcmillian 5 reviews·4 photos 3 years ago These guys put on a small wing for me a few months back and never got around to posting a review. Great group of guys and they gave me a good price. Support your mom and pop businesses!! 2 Julio Gonzalez Local Guide·35 reviews·21 photos 4 years ago Fantastic independent locally owned shop. Super honest friendly staff. This work was done on a Tesla Monel S. A++ service. 3 William Tyson 11 reviews·3 photos 2 years ago They paint matched a new front fairing. Great work at a great price. Heather Maynor 7 reviews·5 photos LONG POST! I never leave bad posts but I am beyond frustrated about this one! If I could leave no stars I would. All these good reviews, but, I see they're all old, so maybe this placed used to be good but not in my experience. I took my almost brand new car here back in the beginning of August 2022 after someone rear ended me that was not my fault (2021 IS 350 F Sport Lexus). I had spoke with my insurance company who suggested two different places, however, these particular places were not taking anyone due them being so swamped because of COVID and parts being on back order. So I send my car here. Mind you, this place kept my car for THREE MONTHS! I never got it back until November. I never complained to them because I knew everything was on back order. Fast forward to the end of June 2024. I noticed my paint is starting to chip (please see pics). If someone does a good paint job, there is no way it should be chipping within a year and 8 months! I kindly call up East Coast to let them know my paint is chipping and the lady has the nerve to tell they would likely not fix it for free because it was likely from debri. No ma'am it is not! She then said she had not been in the office the whole week because she was trying to retire and I could bring it in the following week sometime. First off, why are you trying to make me feel bad about you retiring for the faulty paint job you all did?!? So I brought it in on Tuesday July 2,2024 around 1130. No one is there. I call and the lady says the man is out going to get some supplies and should be back in an hour. I left returned at 1 pm. Still no one there. I left again. I came back to East Coast two more times and even by 230pm no one was there! I proceeded to call my insurance company who said they would reach out to her to see if she would get in contact with me to fix it and the lady has yet to call me. I even called the insurance company again today to clarify and see if they had reached out to her. They said they had, but again, she has not called me at all. I took my car to someone else and the guy working there actually pointed out other faulty things they had done that I never even noticed when I picked my car up in November 2022. Probably because I was just so happy to have it back after 3 months! See pics below! The paint on the back is running. The rear end on the side that was hit is not even lined up correctly! Smh. They had my car THREE MONTHS! And still did a crappy job! Now I got to pay out of pocket over 1000$ to get all of this fixed. I wouldn't go to them EVER AGAIN

I came for a quote in the middle of June and was told to bring the car back on the 27th for paint,…read morescratch and dent repair. I was quoted a week for the work to be completed. On Monday morning I dropped the car off (only one person was there and he did not know that my car was scheduled for drop off and I had to walk around the lot to find him). No one contacted me for updates so on Thursday I stopped by to check on the progress and nothing had been done. Nothing. Also, the same guy was again the only one at the shop and said he wasn't sure what was going on because he wasn't the paint guy. I'm beyond disappointed. I was looking forward to a nice result based on earlier reviews.

Six weeks to fix a car which they couldn't even complete. Had to send the car to Raleigh to have…read morethe body work done correctly.

Friendly staff greats you, they are short and to the point and give you an estimate and ask what…read moreyou would like done and give you different options. They will arrange for a rental car to pick you up if need be. The finished work was great. My front bumper was in very bad shape and now looks like it came off the showroom floor. I have zero complaints and if you need body work I would definitely recommend them.

Honestly, I've used this place two years ago because my insurance recommended them and I had no…read moreproblems with them two years ago for a different reason. This time, I hit a deer and geico set me back up with them again. Went to drop off my car and the lady that was reviewing the damage was like it would take a minimum of two weeks possibly but we'll keep you updated. Then they set me up with a rental, thankfully and I was on my way. About a few hours later, they called to inform me I need to come pick up my car by 5:30 and return the rental because they declined to fix the vehicle. As I'm very confused, I asked why and all they said was due to a previous failed repair on the fender. I informed them I have had no repairs on the car since I've purchased it in 2020 besides when they worked on it in 2023. The lady was like well someone tried to repair it at some point and it failed. Mind you all... I hit a deer. It's like that part got thrown out the window completely. Then she just kept dismissing my confusion and said come get your car and return the rental or you'll be charged for it. I went to enterprise to drop the rental off they were surprised and said they didn't receive any message about me having to bring it back. Thankfully they gave me a ride back to caliber. When I arrived they legit handed over my keys without checking for ID or anything. And didn't give me no paperwork or estimate to have it looked elsewhere. Just honestly a completely lack of care in my opinion. Will never return to them. Your job is to fix the car... can't even do that.

Excellent collision repair experience!!! I cannot recommend this Caliber location enough. Got hit…read moreby someone and needed my bumper and grill repaired. I live up near Raleigh but work down in Fayetteville and called this location because Raleigh and Fuquay couldn't get me in for awhile and this was way easier to coordinate to drop it on my way to work. They were able to fit me in quickly and they work brilliantly with the Enterprise a block away so my rental experience was seamless. I've had Caliber repairs on former cars at the Wake Forest, NC location with good experiences and this location was no different. Tim was excellent! Kept me updated on my repair and got me back in my Mustang faster than expected. The repair was flawless and you can't even tell that someone hit me! Everyone was super friendly at this location even though they're always extremely busy!! SO happy to have my car back and EXTREMELY pleased with my repair and the team at Caliber. Highly recommend if you have to get bodywork done.

They painted my car over 5 years ago and I still get stopped and complimented for the paint job.read more

I'll start off by saying that the owners and staff were great. They support veterans and do what…read morethey can to help them out. They even dropped me off at home when I dropped my truck off. The two stars is reflective of the actual workmanship. My truck was there for about a month to have the passenger side bed panel replaced. On one occasion I came to grab an item out of my vehicle while they were working on it and found that my truck tailgate bumper and bed were all in different places. The tailgate was actually sitting on the ground in the dirt which would explain why it now has two new scratches on it. My toolbox was not bolted back down in the bed after they were done. I brought it back the next day to have them do it. They left the power cable for my drag up tank hanging free under the truck. They used a buffer on my door emblem and buffed lettering and paint off of it. They retuned my truck to me with rust all on the bed, tons of dirt, and a sonic cup someone had for lunch. There's a tailgate bumper that wasn't replaced. I literally just keep finding more things and I've only had my truck back for a matter of hours. I honestly wish I'd never taken it in for paint. I'm severely disappointed. This job was over $2700 and I have to take my truck somewhere else to have it done right.

They did such a good job fixing and painting my car. I would certainly recommend them for any type…read moreof painting. They are very nice and accommodating and even came to work on Saturday morning so I could get my car.

They were great. At first I was told that they couldn't preorder parts but I explained my situation…read morewith only having one vehicle and the girls that helped me out were able to get the parts there before I brought it in. It only took a week for them to get it fixed. They made the car look really good and were easy to deal with. They also made sure the car was picked up and they cleaned it and made it smell good. I highly recommend them for service

If I could give less than one star, I would. I dropped my vehicle off here to have the passenger…read moredoor fixed and ended up having items stolen from me. I had expensive sunglasses tucked away in a compartment inside of my vehicle, which has nothing to do with the door, and inspected my vehicle and noticed the item was missing. The shop placed zero emphasis on my concern and made it all out to be my fault. I wouldn't recommend this shop to anyone.

Dylan was super awesome and super responsive the entire process and made everything super easy. I…read morereally appreciate this mechanic shop.

The work that was done on my vehicle was good. The overall customer support and experience was…read morehorrible. I received calls saying my vehicle would be ready on a certain day and when I arrived to pick up my vehicle it wasn't ready. This happened twice and it was very frustrating. They had my vehicle for over a month.

Had my 2010 Kia Soul in for repair only because I asked the Kia Dealer in Fayetteville where they…read moretake their cars and Alex from Kia told me Cross Creek Paint and Body. Big Mistake. My car was rear ended, Cross Creek Paint and Body had my car almost a month. After picking the car up we were hearing a noise coming from the rear of the vehicle during right hand turns. Johnny the owner said he could not hear the sound, said it could be the car seat in the back, really? Car seat was taken out and they still did not hear the sound, really? Had a problem with the car pulling to the right after picking up and was told it was because of our tires were worn. I asked, "are the tires worn evenly"? Yes was the answer to my question. Therefore, if my tires were worn excessively but not worn unevenly, I never had an alignment issue because Johnny stated to the BBB that my tires would not pass NC state inspection but tires last at least 30,000 miles and the car has 64,000 miles on it and is 7 years old. Johnny was given permission from the insurance company to have the alignment checked and he did. Johnny stated no changes were made but I have the print out from the alignment and it shows before and after and there was a change made and the car no longer pulls to the right. Johnny stated that a rear end collision CAN NOT cause an alignment issue to the front of a vehicles alignment, really? Even a Panic stop can cause an alignment issue, having your foot on the brake and getting hit in the rear end from a car doing in excess of 20 miles of hour can also cause you an alignment issue, especially if you were pushed into a curb or a pot hole. I say, "Really" after my sentences because I took my car to a local shop in Raeford, NC and the mechanic immediately heard the noise from the rear end during right hand turns. The other individuals insurance company sent out an adjuster the same day we had our local mechanic drive the vehicle and the adjuster also heard the noise during right hand turns. The mechanic and the adjuster also pointed out that Cross Creek Paint and Body did not install Two screws out of a possible Three that hold my plastic wheel well onto the car, also pointed out and took photos that Three more screws were NOT installed on the rear bumper. I was told by the Owner Johnny that he didn't give an F if my car sat in the back of his shop for a month, he was done with "wasting" his time with my Kia Soul. I filed a BBB complaint and even though the last thing he said to me was he don't give a F if I put a sign on my truck and drive around and tell people to not go to his shop, he sure cares now because he responded to the BBB complaint and although his writing and response is not better than a 5th Grader, he tried to cover up for his short comings and his lack of detail when it came to repairing and returning a customers vehicle. Car owners be diligent and do your homework prior to taking your vehicle to a repair shop, even if the dealer recommends them. Lesson learned here. By the way, the interior of the car was a disaster, body work dust and film paste throughout the interior. My car is now repaired by my local mechanic and Johnny will find out exactly what he missed when I upload my documents to my BBB complaint. Happy hunting folks in surrounding Fort Bragg Area and I appreciate all the Serve and who have Served. Retired Army

From the owner: Complete body and painting shop where all work is guaranteed…read more Cross Creek Paint & Body Shop located beside Hardees on Raeford Rd. in Fayetteville, NC is a full service paint and body shop in which all of our work is guaranteed. We provide service for Foreign and American vehicles. We also provide:- Custom Painting and Fiberglass work- 24 hour wrecker service- Insurance claimsIf you have been considering getting a quote or you have needed work done to your vehicle but you are unsure who to call, then you have found the right place. We take pride in honest customer service and our work stands for itself. Call us today!

Happy to report the following. A friend Drea next door business recommended this place. I called…read morespoke to Ashley very friendly very informative and superb customer service. I even asked her husband Steve Warren an automotive question, he did not hesitate to answer and offered to look into my possible issues. I had both vehicles service and I'm even bringing one again to change tires...its time. But wait thats not all....they do tire alignments here too booya. I don't think I've ever done a tire alignment on my Tacoma 2015. Soldiers, may be you were a MEPS waiver understand you have to plan ahead. You may have to wait a little. In closing, this has become my goto mechanic/tire shop and I highly recommend it. Thank You. For your haircut needs come see us @ My Barber 5953 Yadkind Rd. Guess what? Cheaper than posr

Very honest people and great customer service. I will do…read morebusiness here in the future.