I've traveled extensively on both coasts mostly in major cities, and the one thing I miss most is…read morethe charm and feel of a small town. I happen to be visiting friends in Concord and had an event that I needed to attend. I really wanted to showcase a stellar outfit for this occasion, and I found this incredible dress at Copley at Neiman's... ALAS it was 2 sizes too big!! Since it was on sale I couldn't leave it at the store and bought it with the mission of bringing it to a magical tailor. My friend recommended Village Cleaners as the first stop- she raved to me about their services as my friend had her wedding dress cleaned and altered there. K.C. the owner of the shop is Korean (Koreans are the sweetest people ever!) and she's as honest as they come. She was asking me what the dress was for- clearly I loved it bc I bought it 2 sizes too big and offered great suggestions in how to fit the dress properly to my body shape. K.C. was good about being transparent with cost and timeline, and I truly felt liked she cared :) The whole fitting experience at Village Cleaners was beyond what I expected- you normally get that kind of attention and kindness if you're spending a lot of $$$$$ in places like L.A. and NYC and even then it's not quite authentic. Since my dress (which by the way received so many compliments), I have returned with my dry cleaning, and found equally great quality. I just wished I lived in Massachusetts so I could return more frequently to get this service! Sigh!

I brought a pair of expensive curtains from Anthropologie here to be hemmed. The difference between…read morethe two curtains is 3 inches, totally uneven and extremely noticeable. And it cost over $100. So upset.

Great Place and great owner! I would be willing to bet the people who left bad reviews never made…read moreany attempt to contact the owner and let her remedy the situation. I had to contact the owner after I made a mistake and she was a pleasure to deal with and went above an beyond to help me with my mistake. The experience made me and my family loyal customers of Laundry Loft. Laundry Loft has is conveniently located next to Roche Brothers and they are open daily until 11pm which gives me more options for when I do my laundry. The Laundry Loft is bright and clean, they have plenty of machines, both standard and large capacity and the machines work well. Most or all machines accept both quarters and credit card. This is my go to laundromat and I have tried several in the Natick area but between the place itself and the owner who is responsive and focused on providing great customer service I won't go anywhere else.

They should rename this place "out of service". I've never seen more mentions in my life around…read morevarious washer and dryers. If the owner put in an ounce of effort this place could be a gold mine. Unfortunately, her feedback is to say go find somewhere else instead of fixing the problem. if you want to support this type of business owner go for it, otherwise there's other spots in the area.

I moved to Marlborough over a year ago and needed a place to wash my clothes. This laundromat is…read morenot only clean but the people that run it are so nice and willing to help. I actually lost my license in the laundry and didn't even realize it. My license had my old address on it and they took the extra time to track me down to delivered it to my home. I can't say enough good things about this place. Their place is clean, the people are helpful and all of their vending machines are fully stocked. There are many other options for laundromats in the area and I will never even try another. This place is the best!

The machines take card or coins which means I don't need to count quarters. The driers seem new as…read moreI didn't notice dents in the drum. The machines are relatively quiet. I just here someone's phone. There's AC and the place is clean. Some of the washers need service but there are enough.

I'm convinced these are the best cleaners in the region…read more A caveat: I'm a male and really only clean dress shirts/pants. I have no experience with gowns and dresses, but with that said, they do what dry cleaners are supposed to do: get your clothes clean, and they do it on time and courteously. They have never been late in their appointments, and I've never had any random spots/wrinkles appear on my dress shirts (which I hear happens to some people). Today was my first time getting a $600 Allsaints wool coat cleaned. It apparently turned out to be a tricky deal, since the collar had leather trim and could potentially be ruined by dry cleaning chemicals, something that the woman working here noted. (I had never heard of this, but I've also never taken anything leather to the cleaners before). She waited and advised as I called up the customer service line for Allsaints, who surprisingly didn't know the care details of the leather trim. The woman (I don't know her name, but from the other reviews it sounds like it's Linda) told me that to be absolutely safe, they could send it to leather cleaners, but the turnaround time was a full week. We both decided that they would go ahead with a conservative cycle and a manual dry-clean with only that coat itself in the machine, personally watched over by... her husband? The owner? The only other male that I see in the store, that guy. 24 hours later (love that turnaround time), I have myself a clean, undamaged wool coat. I'm a happy camper.

I asked if they can shorten pants and they said no. So it seems they do not actually offer tailor…read moreservices

The best place to do your laundry. Great personel, wonderful and beautiful space, lots of washers…read moreand dryers. They also have services like wash, dry and fold, dry cleaning etc. Always looking forward to a weekend wash with smile.

The machines and the people are fine. The prices are reasonable. The parking is confusing, They…read morehave a big parking lot next to them but customers are not allowed to use it. If you park on Chandler Street they have 2 pay stations that are confusing to use.

Good choice for dry cleaning. They also offer alterations and wedding dress packaging…read more Not the cheapest but good quality and good service.

I dropped off a coat for dry cleaning. PA cleaned the gloves in the coat pockets. When I objected…read moreto paying for a service I did not request, the Manager initially balked, but then said they wouldn't charge me, but notepnline that I was a "difficult" customer. I responded I would never be back. Clearly this business does not know the meaning of Good customer service.

This is for the wash -dry-fold service. First, let me say the service itself is good. They do a…read moregreat job. I moved recently and tried a few places closer to me and they were horrible. I got my clothing back sort of rolled up in a ball -that they apparently think is folding. This place takes some of the laundry and puts it on hangers and the other stuff gets folded. You know . . . common sense? I actually go here even though it is a long haul after the move. They also have long hours for this service so you can pick things up. Second, I think all the ladies that work there are great. They make pleasant conversation and are always helpful and go the extra mile without being too crazy. They always quietly and kindly get my stuff and if I ask that it be done before the weekend is up they do it even though they obviously are busy. And they always remember me but don't make a big deal out of it.

I've used the laundromat in the past. It was very clean not crowded mid morning. Last night I was…read morestressing about having enough small bills for a change machine. Guess it's been a while since I've used a laundromat, they now offer debit cards as payment!! This absolutely made my day so far.

Good drop off laundry service,…read more Good drop off laundry service, I drop small amounts and pick them up same day in many cases, good people work there, been using them for 3 years now.

Very good employees, they follow directions and are prompt and helpful in washing any laundry you…read moredrop off for laundering. However, even though we bring our own hypoallergenic detergent, our comforters come back reeking of smelly detergent/fabric softener/dryer sheets and the smell lasts weeks (PSA to the world, clean laundry should not smell, use Dirty Labs unscented you only need a tiny amount it is actually quite economical, add a little oxygen bleach, pretreat stains with Ecos unscented dish detergent). Wool dryer balls. Fluff n fold needs to reserve a washer and dryer for employee use with no smelly detergent/softener/dryer sheets allowed. Also clean the washers periodically (Grab Green is excellent for this).