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    Webster House Picture Framing

    5.0 (4 reviews)
    ModerateFraming
    Open 12:00 pm - 5:00 PM

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    Michaels

    Michaels

    2.3(6 reviews)
    2.5 mi

    Great experience with an employee at the custom framing center. I enjoyed the open layout of this…read moreframing center compared to other Michaels locations I've visited. The counter is open with bar stools surrounding the space. This set up allowed me to pull up a chair and discuss my framing needs with the employee. She was knowledgeable and broke down all the costs for us. The breakdown and detail of the work going into our framing is what sold me on having it completed here vs just doing it ourselves. I did not get her name but she was a wonderful representative with in depth knowledge on the services available. We got a great deal on the frames as the store was doing a buy one get two free sale which worked perfectly as we had 3 prints. Very happy with the cost and feel it is a great value for what we paid.

    Horrific customer service at this store from Noreen "team member since 2021". Literally appalling…read morethe attitude I received for zero reason. Needed more products that they had right at checkout but absolutely refused to give them another dime of my money. Received a shadow box I ordered online for my husbands Christmas gift completely shattered. Okay, no one's fault. Lug my infant and this huge box to the store to try to exchange it so it didn't happen again in shipping and wouldn't be here in time. Nothing is available in the store so I want a refund for their damaged product. Noreen right from the start gives a ton of attitude about the receipt when I kindly explain I barely even opened the box because I could see and hear it was shattered. Told her whatever it came with is in there and also called up the two email receipts so she didn't have to cut her hand digging around. Very rudely again was told that wasn't the receipt and she needed the upc code. So we just looked at each other until I realized she genuinely wasn't going to return this. I asked for the manager. Long story short they tried to say you apparently can't return things ordered from Michael's online in the store but "if you process the return online, print the label, close up the box, and bring it to that store we will ship it back." Like what!?! Then process it now and do that. Only gave me the 29 bucks for the frame not the shipping cost and had to fight to not have it on a gift card and to get a refund on my cc. So now I have no gift, no product, drove 44 mins total with my infant to be treated poorly and still out 13 bucks. Won't be purchasing from here ever again... Hobby Lobby is right next door. Probably should be kinder.

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    Webster House Picture Framing - framing - Updated May 2026

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