Need to chime in here because this is the only dry cleaner I've used in Rochester for years. Great…read morejob with cleaning. I brought my white full length lulu puffer coat in twice this winter and it came back like new both times. They have also done alterations and each time they were perfect. They are Always very polite and even ask if I need help carrying my stuff to the car. I recommend this business.

If I could give 0 stars I would! Terrible service, extremely rude money hungry people. Workers are…read moresuper lazy and tried to steal fabric from my dress and overcharged me without doing all the work I asked for.

After reading fellow Yelpers' reviews, and a horrible series of incidents at United Dry Cleaners…read more(whom is now owned by Julian's as I write this) I now come here for my clothes services. I religiously dry clean my work shirts and suits, and it's great to come in to a place like this. They have consistently took care of my clothes, are pleasant to deal with, doesn't break the bank, and always asks me how much starch I want. I've used their tailoring services which is limited compared to their dry cleaning, but is still satisfactory. Since their prices are so cheap compared to other places I've used, I don't need to look for coupons or debate about their use, thank God. Actually, I don't think they even distribute coupons because they are competitively priced. Though Julian's have taken over my old spot I still fear the same staff is there, so I will continue to visit here for my needs. I really have to reiterate how well the customer service is. I've seen people literally walk in, dump a hamper of clothes on them and walk out without so much of a word. Not cool at all. Unlike me, they didn't get pissed and maintained a professional demeanor even after the customer left. That really resonated with me and I'll keep supporting cool people like this.

I am absolutely floored by the quality of the alterations done to my dress. What started as a $100…read moredress needing a relatively simple repair is now essentially unwearable. The first time I picked it up, they had replaced the O-ring on one adjustable strap with a clear plastic piece, while the original hardware on the other strap was clearly metal. They also used fabric from the built-in shorts to repair the strap, leaving the shorts poorly repaired with an extremely thin line of stitching that did not look like it would hold up at all. I brought the dress back and specifically asked them to correct both issues. After receiving a notification on Wednesday that my dress was completed, I went back Friday to pick it up. The safety pin was STILL in the shorts where I had asked them to repair it, so that issue clearly had not even been addressed. On top of that, they had now replaced the hardware on BOTH straps with two different metal pieces, and the pieces they used were already pulling apart. To make matters worse, my dress now has stains on it that were not there when I dropped it off. The entire reason I brought this dress to a professional tailor was because it was expensive and I wanted the repair done correctly. At this point, I genuinely feel like I could have done a better job myself. After 4 1/2+ weeks, multiple trips, and giving them the opportunity to correct the original work, I am leaving with my dress in worse condition than when I brought it in and now unable to wear it. I understand businesses get busy, but if you have more alterations than you can properly manage, it is okay to tell a customer you cannot take on the job. Taking someone's clothing and returning it damaged and poorly repaired is unacceptable. Unfortunately, I will never bring another item here for tailoring or dry cleaning.

My son and future daughter-in-law came into town yesterday and needed their clothes dry cleaned for…read morea wedding. And it had to be done quickly! We took the clothes to Julian's and they were able to get the job done by the next day. The staff was very pleasant, and we used a new customer discount to get a very reasonable price. I will be using their services again, especailly if I need something dry cleaned on short notice.

Why is it every fall/winter when I bring my sweaters in for dry cleaning they come back hanging on…read morea hanger like a shirt, when it should be folded and hung over the hanger. This is the third time you have stretched out my sweaters. I am no longer going to use your service I am done with your company.

I rarely need dry cleaning services but this place made not want to get them ever again. after I…read moredropped my clothing off I had to go back twice to get my clothes. The first time I went to pick up my clothing was not ready, so they told me to come back. The second time I went to pick up the same clothes they said they could not find them..... how is that even possible? After all of that, I was told to understand and keep it moving. I paid almost 40 dollars for clothes that are not fixed the way I asked for, and that got lost in their store which took like more than a month to resolve. Would not recommend.

Friendly employees, quick turn around, great results!…read more The employee who I dropped some suits off with actually went above and beyond. My husband left his passport in one of the pockets, so she immediately called me to let me know she would lock it up until I could get there to pick it up. Thank goodness! We would have been in trouble if they didn't let us know they found it.

I have taken garments there to be dry cleaned and others to be altered (usually hemming, but also…read morerepairs to outer-garments). The quality of the repairs and alterations is very good, prices are fair, and timeliness is good. Be aware that credit cards are not accepted.

The place is called Topnotch bespoke. The person at the counter was extremely rude. He looked very…read moreseedy. He wouldn't fix a zipper on my pants because he said they smelled (they were washed). When I asked about fixing a zipper on my coat, he wanted cash up front and wouldn't commit to a completion. He wouldn't take a charge card or debit card. If you want to get overcharged, pay upfront and be treated like trash he's your guy.

Brought a bridesmaid dress here to have it shortened several inches and taken in slightly in the…read morechest area. They charged me $100 for the work and it was ready for pickup in about 3 weeks. After just having a wedding myself and paying for bridal alterations at another location, I was very pleased with the pricing and turnaround time they offered. My dress fit perfectly when I picked it up and I'm so excited to wear it now! I highly recommend this business based on my experience and would come back for alterations in the future.

I bought a brown jacket off depop, it was way too big on me so i couldn't return. Luckily Golden…read moreneedle fixed it for me and it was perfect and not expensive at all.

I'd like to give this place 3.5 stars, but I'm going to stick with a solid 3 instead of a 4 due to…read moremy history with this place. I've been a customer for a couple years solely due to the convenience of this place being near the Tops market and my place of residence of the time. After I moved a little further away, I remained a customer primarily out of habit. In the past, I've had some push-back for utilizing coupons, and at one point told to go to Tops to acquire one off the receipt. I complied and dropped off my order, then returned to find the door closed and mouthed through the window that they were closed for the day. Bad timing for me, or good timing for them? Not sure. But that experience always stuck with me. A few months back, I was going to write a 1 star review and move on to a new dry cleaners... until I met the manager of this location and the surrounding areas. She was very accommodating to my schedule, and empathetic to me being a student, and acknowledged that I was a long time customer and was put on the VIP list for a discount (No more coupons, awesome!). Now that I've mostly done business with her, my experiences there are very pleasant and courteous. She mitigates any dry cleaning concerns and catches stains I may have overlooked. I wish I could give this place a better review solely on my recent visits, but I can't ignore how things were before. I'll revisit this review sometime in the future if things stay this way!

At first when they lost my sweater ... my valuable **vintage** sweater ... the one that will be…read more*impossible* to replace ... I thought to myself "everyone makes mistakes." Then when they were extremely hard to get a hold of and painfully slow at returning calls so that we could negotiate how they were going to reimburse me, I thought to myself "I'm losing confidence in them but I'll give them another chance." Then when I gave them another chance and 2 pairs of pants came back SHRUNKEN, I thought "Take it to Yelp! Warn the others!" So I say to you all: "Find a different dry cleaner -- do not go here with a stitch of clothes you care about!"

I tried this place again and it was worse than last time. I tried to get four shirts dry cleaned…read more DO NOT GO HERE. The younger staff members are rude. They do not clean properly. They are too expensive to deal with an attitude and bad cleaning. He first directed AT me to unbutton the shirts. As I was looking through the shirts, he got annoyed, got an attitude that I took too long to find stains. I asked him to mark a stain, he gave me a hard time and said it won't come out. I said mark it anyway. Then after that, I said no starch. He produced a receipt with starch on it. I said "I said no starch" he said I'm not printing a new ticket I'll just put it in the proper bin. I said no because that's not going to work for me. I need a receipt of what I said. He said no I won't print a new one. So I took my clothes and left.

i brought in a blouse to be cleaned.When i picked it up and looked at it at home, its still had a…read morespot on it that was on there when i brought it in.I would have washed it myself but the label said DRYCLEAN only. I spot cleaned it with fels naptha soap and it came right out..what a waste of 10 bucks