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    Citizens Bank - Police CAD card.

    Citizens Bank

    (2 reviews)

    This is one of the most deplorable financial institute in New Rochelle. I came in Friday to open a…read morenew account. Inside is very dull, dark and dry, there is no vitality or livelihood in this place. That was my first observation. The second, was the lack of people to help. I listened to a female who had a bun on the top of her head complain about being there, "30 years" and they have her "sitting directly under the skylight and the heat is directly on her back." The rep Fatoumata made complaints to me face to face, "They don't allow our names to be on the table, no pictures of family or children. They want us to keep the area clear." It became apparent their lack of professionalism and job morale is connected with their customer service. I couldn't get into my account by mobile or online, I had to remind her of the debit card, she talked more when she mentioned where in Africa she is from. That's when she chatted the most and smiled! I told he r if I continue to have no access to my account I will close the account. I have never seen anything which I was experiencing while in that "Bank." Sure enough, Saturday morning I called Fatoumata and let her know I am still experiencing no access. She literally told me, "Make a complaint against the bank and get back to her before 1PM." I was shocked, how insubordinate. When I remarked how she should fix the problem, she went on THE WORST CHATTING-FEST I ever heard. I hung up LOL. I went there to close the account and encountered further incompetence and pathetic treatment. I had to call the Police to have them close the account. The woman with the bun wanted to gossip with me about what the Rep said and did to me and as I told her the conversation yesterday and that morning by phone she jumps up and makes a intentional false claim of "me being a racist." She then rolled herself over to the tellers to spread the same lie. Stood by the teller removing herself from the 2 customers who were waiting in her cubicle to further assist just to harass and provoke me. They know who I am from that moment on. One teller had her friend customer (male) approach me and try to verbally threaten me. He also found out who I was and started walking!!! The Attorney General will be notified not only of their false financial advisement to prospective customers but also their mishandling of matters requested by customers. P.S I'm Black, 1-2 my family is from the Continent of Africa, so where is the "Racism"? It was an attempt to cause blame to cover their incompetence. She wanted to gossip and Fatoumata saw her pull me over to talk about the experience! Busted! Now you gotta cover yourself. Enter at your own risk. I should have listened to my gut from when I walked in the door!

    Abosutley HORRIBLE! The transition between my former bank HSBC to Citizens, due to a buyout, was a…read morenightmare! Still is! Stay away from this bank! Their banking system is a nightmare, and it's affected my credit score. I'm seriously considering legal action. My complaints will go beyond YELP! STAY AWAY FROM THIS BANK! I'm closing all of my accounts within the next two weeks, after banking with HSBC for nearly 20 years.

    Webster Bank - banks - Updated May 2026

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