I am extremely disappointed with the customer service I received today. I had a 1:00 p.m…read more appointment with Banker Nicolino Miranda and waited 10 minutes, only to find out that he was not there. I was then directed to a teller who could not provide the information I came in for. This is the second time I have come to this branch and experienced a frustrating situation. After telling the representative I was going to close my accounts, I was still made to wait another 30 minutes before she decided she could speak with me. I have been a customer for 50 years, and this is honestly the worst customer service I have ever experienced. The level of service has declined tremendously, and today's experience was the final straw. I have closed my accounts as a result.

Quick easy cannot complain ; accessible. I will never say it's the most economical bank but I will…read moresay you get what you pay for !

I moved to New York about a year ago. Had all my accounts initially with a much larger bank that…read morereally doesn't care about its customers. Took everything out and put it at this M&T branch. The rates are better, get free checking ( the other bank had a 75,000 minimum) and the customer service is the outstanding. I actually have my own private baker who calls me occasionally to check up on me. I get VIP treatment even though I don't have a lot of money. If I could give them more stars I would.

Not a fan! I was forced to use M&T when my bank got bought out and everything about them is…read moreinconvenient. This particular location is very unclear about their hours, some signs say they're open Saturday, some say they aren't, the staff aren't friendly or helpful, all in all it hasn't been a great banking experience. I've worked for banks before and I'm surprised that every time I come, no one asks me if they can help me with anything else, no one mentions any other bank products I may be interested in or benefit from, it's really poor customer service. More likely than not I'll be taking my business elsewhere

Thank you to the ladies of PNC Bank. They helped me verify a fraudulent Cashiers Check from a…read morepotential customer purchasing my art from another state.

Friendly & courteous & fast. Great branch! A lot of…read morebranches don't have drive thrus so I go to this one. Love it

I have been a Webster Bank customer since 2007. After relocating out of state in 2019, I recently…read moredecided to close my account in 2026. Unfortunately, Webster Bank requires in-person branch visits to close the account, which would require a 10-hour round-trip drive for me. I requested alternatives, such as a notarized closure request or, at a minimum, a temporary service-fee waiver, until I can visit within 30-60 days. The customer service manager was unable to provide any solution or fee protection. While security procedures are understandable, a complete refusal to offer reasonable alternatives for long-term customers creates unnecessary hardship. I am extremely disappointed in how difficult it has been to close an account after nearly two decades of banking with Webster. This keeps credibility while still communicating dissatisfaction.

I Have been a customer for many many years and still have accounts there but when they merged with…read moreSterling bank nothing has been the same . The worst back office support and trying to get on line baking was nothing but a nightmare . I had to go to a different bank and open accounts so I could pay my bills on line .

I have been a member of the Educational and Governmental Credit Union since 2018 when I met Gloria…read morewhile commuting to Mt. Vernon where one of their offices is. Gloria and her associate Mary in the Mt. Vernon office always take excellent care of me. Nadine in the Hartsdale branch also takes wonderful care of me, as do Jacob and Crystal in the Hartsdale office. This Credit Union gives phenomenal service and has great products!

I'm the current manager and I provide the best service in town. Since 2001-present I love what I do…read moreand always greet with a smile.

I've been a long-time State Farm customer, which is what makes my experience with Steve Sulles'…read moreoffice particularly disappointing. During a recent auto claim, the process became unnecessarily prolonged through repeated estimate revisions, supplemental reviews, administrative back-and-forth, and ongoing delays that ultimately resulted in significant out-of-pocket costs for my family. Despite carrying a $500 deductible, my actual out-of-pocket impact from this claim has now exceeded $2,000, including extended rental vehicle expenses tied directly to the prolonged handling timeline. What stood out most was the lack of meaningful support, communication, or advocacy from the local office throughout the process. Outside of automated system-generated claim updates, there was little proactive engagement or effort to help escalate or navigate an increasingly frustrating situation. Separately, my premiums have continued to increase consistently over time with little to no communication, context, or guidance from the local office regarding the changes. Combined with the experience surrounding this claim, it has left me questioning the overall value of the customer relationship and the level of representation being provided. I understand local agents may not directly manage claims operations, but when customers are dealing with prolonged delays, financial impact, and escalating frustration, they reasonably expect their agent to step in, advocate internally, and help drive resolution. That level of partnership was simply missing here. For a company that emphasizes customer relationships and loyalty, the experience felt surprisingly impersonal during a time when support should have mattered most. Based on my experience, customers should calibrate expectations accordingly if they are looking for proactive representation during a difficult claims process.

Always great service always have answers to my questions Kathy is wonderful and knowledgeableread more

Frank Giacoppi took great care of me and was responsive and helpful when I fouled my taxes. Tara…read morewho manages the office is great and I highly recommend this establishment and H&R Block

I went to this location after work because I needed something notarized. Frank was beyond amazing…read moreand helpful. I forgot one of the papers I needed filled out and he waited for me to come back with the form. The lady at the front desk was also pleasant and played a major role in how smooth my interaction there was. I plan on going back here to file my taxes. If you need something notified, I 100% recommend Frank. I hope this location gets more publicity, I don't think a lot of people know about this location and its hard to see from the road.