Request a loan, they send out an appraiser, then the day after the report, receive a visit from the…read moretown for an illegal apartment. Not accusing but very much so not impressed with this bank. Why is that step necessary?

From the owner: At Ridgewood Savings Bank, Multiply the Good is more than our motto. It's our mission. For over 100…read moreyears, we've made it our purpose to create a positive impact across New York City, Long Island, Westchester County and beyond. Whether you're building your savings, buying your first home, growing a business or planning for retirement, Ridgewood is your community-focused financial partner - delivering award-winning service, leading-edge technology and a full selection of accounts, loans and services.

This bank has a difficult, non-user friendly 'bank card reader' process at the teller's station…read more Also, apparently this branch has (and needs) a "security guard" - a thin sloppy looking woman who WITHOUT IDENTIFYING HERSELF, offers to "help" customers use the bank card reader - by yelling out, and then approaching customers (!!) with "can I help you?" WHY would the bank use a "security guard" (the teller told me that is who the woman was), rather than an official bank employee, with a Capital One identifying uniform, offer to help anyone conduct their banking business? I am now even more upset that my local branch (in Pelham, NY, Westchester County) closed in Sept. 2018.

This is probably the WORST capital one bank I've ever been to. The tellers are beyond rude and the…read morelines are always long. I don't even know how they manage to keep this branch open. I only came here because it was an emergency!! Never again!!!!!

if I could give 0 stars I would. I've been sitting here in the Mount Vernon location waiting to…read moreopen an account for nearly 30 mins they are all laughing being jolly security guard is just walking in circles going outside smoking his vape pin.. this location is horrible and should be shut down

Me and my associates went to chase bank to open a business account and a high school checking…read moreaccount at around 4:50pm we waited about 30 minutes to get inside.?Then at around 5:20pm or so we were inside to a banker to open the accounts then we were told it would take about 1 hour to open the account which is a lie. The manger refused to give us service (Debbie Grant-Wynter). After that we talked to a banker Sandy De La Cruz and he opened the business account within 45 minutes. She could of opened the account she was acting like we came in the bank at 5:55pm seeking for service. And the bank closes at 6:00pm.Therefore she wasted her time and me & my associates time. Which is why they deserve a 1 .

absolute awful experience, unprofessional unhelpful to their own customers. I feel like suing them…read morefor defamation of character. They made me feel like a criminal over my own inheritance money. They did not want to help with transfer. Instead, they mocked me and mocked the people from MetLife life insurance company who are on the phone with them. They have zero they're doing here at this bank, including the bank she was beyond unprofessional, stuffing her face eating in the morning while trying to do this and yelling at MetLife helper, who is on the phone, which is highly unprofessional to do and I'm sure she was doing it because there wasn't many members in their bank. . They can't email. They have no fax number. I don't know how they consider themselves five bank or top 10 bank when you can't even send an email or a fax inside of your own business of I will be closing my with them by September and I will be switching to includes my direct deposit and that will include all my inheritance money will be going into them instead of is completely shitty and yes, I do mean the Bronxville location in Westchester of New York and this did happen today and they were absolutely awful. Worst experience I've ever had and I feel like suing them defamation of character assholes

Wish i could give zero stars!!! Horrible branch! The worst staff. I guess if you only have 30k in…read morean account instead of 30 million like most people in bronxville the staff here treats you like garbage! Took my business elsewhere!

Good Savings and Mortgage/Loan Rates. Helpful and friendly Member Service Representatives, speaks…read moreEnglish, Ukrainian, Polish, Russian and Spanish. Great Team!

From the owner: SUMA Federal Credit Union is a full service member owned financial institution with assets in…read moreexcess of $420,000,000 and over 7,000 members. We have been serving our members in Yonkers, NY; Spring Valley, NY; Stamford, CT; New Haven, CT; St. Petersburg, FL; North Port, FL and vicinities since 1964. SUMA FCU allows its members to Save Big, Support Locally, Bank Near & Far SUMA FCU historically provides the highest possible savings rates and the lowest possible loan rates - and has eliminated annoying fees (unlike those big banks*) - in the interest of helping you along your financial path because, as a member, you are also an owner of this credit union. Plus, by banking with SUMA FCU, you are directly supporting local churches as well as local Ukrainian youth groups and cultural institutions - allowing them to continue making an important difference while enriching all our lives. Your membership has allowed SUMA FCU to donate millions of dollars since our inception to these beloved local institutions. Once joining you can visit our local branches or use our award-winning desktop and mobile banking applications safely from your home or on the road, anywhere in the world. Transfer funds and make payments or deposits quickly and securely. Abundant no-fee ATMs, our low-interest and high-reward credit/debit cards, and eWallets make cash access frictionless.

I am a new customer, and initially my first visit was not very positive. Second time around it was…read moretruly superior. Maybe you just got Antonio on a bad day, but he truly was a blessing to me and helped me with everything and it was quite a bit to do. I have since called him on the phone to talk with him about certain things and once again customer service was excellent.

worse bank ever, bad customer service they always hqve an attitude they dont care about customer is…read morelike they hatw their job. they vwry rude!!! i really wish i could give 0 stars

Ms Nancy was very professional and God bless her patient.I can say I had a very good experience…read morewith her and the bank.

I called the branch frantically this morning as I couldn't get through to customer service last…read morenight or this morning I spoke to a very lovely young lady named Ariel (like the mermaid) Who went above and beyond to get me to the right person to speak to in customer service and she even called me back an hour later to make sure that I had taken care of my issue which I completely appreciate it Although I have been at this branch for quite a few years now and have never had an issueThey have accommodated me over the years with my ever-changing issues and life good going capital one!!

I enjoy going to TD bank to conduct business for my job. The tellers are very friendly and…read morewelcoming. However, There's one teller who lacks customer service. One day I went to withdraw money for people with developmental disabilities because I was going to be out on medical leave due to surgery. The teller looked at me and asked if I can't break up the transaction and return another day. I told her that I would not be able to answer that question. she stated everybody goes through stuff and it's mad early in the morning. I didn't responded and left after my transactions.

The hours of the Bank are great. A Bank open on Sundays deserves more than one star, however I will…read moresay that their customer service is sub par. When I have to wait over 15 minutes to ask for a teller when I am next in line seems a bit ludicrous which has me wondering if the employees know what they are doing. On a different occasion, the employee would not even let me withdraw money from my own IRA. He mentioned that I was not allowed to which doesn't make any sense. However on another occasion at a different Bank, I was able to withdraw. It just goes to show the competence of the employees. Honestly it is convenient that the Bank is in Mount Vernon as there is no Bank like TD however it does bring about concerns considering that they aren't sure as to what to do.

There is always slow service and limited tellers on any given day or time. Makes for the line to…read morereach the front door. The only reason they get 2 stars is the tellers are hospitable

It may not be the nicest or biggest Chase bank location, but they have tons of new ATM machines to…read moreassist customers with every day quick transactions. I have been able to run in any number of times and go straight to machine without a long wait. Even if there are a few people waiting to use the machines, it does move quickly. The new machines allow you to pick your change which is a nice feature; it's better than walking out with a stack of 20's. The staff members greet at the entrance and assist customers with using the machines if they have an issues. So far I haven't had a bad experience at this locations so I hope it stays that way. Happy banking people!

I come here all the time. Window service is great. To speak to a representative it can take a very…read morelong time) Even when its empty they will be in the back like today. The coffee area was nasty and for no one to be there why didn't y'all refill to coffee from the morning rush? Why ain't no one clean it? I wanted coffee just because I'm mad greedy but there was none. The man only had to print out my deposit form and that took longer then expected. He and everyone has a great attitude. They need faster service and someone to tidy up. There security is horrible in my opinion because they forgot to lock the doors on a closed day and some bum was in there with me asking me for water and I was there because the door was open and is was completely unsupervised on a Sunday after closing.

GREAT CUSTOMER SERVICE Place smells like homeless people and…read moreurine. They either need to have a professional soap down of those rugs or remove them COMPLETELY. It stinks in there. Let's not even talk about the ATM FRONT area where people smoke all the time it smells like a ash tray.