4 people inline, teller on her phone... I had to ask are you available to hear "YUP". Zero customer…read moreconsideration. She was agitated to assist me. Horrible never returning to this branch.

Solid bank. People inside like Mary and the Mgr are excellent to work with…read more Lots of selections to choose from for a checking account

This is not a review for this exact location, but M&T as a whole. I am currently dealing with check…read morefraud. M&T refuses to take responsibility, even though the check was clearly a fake, and a duplicate of an existing check. M&T will not pay back the stolen money, and they want to charge the business for individual check approval in the future. There is no professionalism, no urgency.

One of the most courteous, friendly, HELPFUL banks around. Sue Ann and all staff go the extra mile…read moreto remember your name, and help resolve problems. I never got a ...' we don't do that here...' from anyone. Even the Manager comes out and says Hi!

Love, love, love I think this is…read morethe BEST branch of all the branches I have done my business with. Every single person will say hello as soon as you walk in the door. The tellers have personalities and really know their business. One day in particular I used the drive thru but the tube wasn't working. The teller came in the speaker and said " I'll be more than happy to come out and take your transaction". WHO DOES THAT????? I told her that wasn't necessary, I'll come in. Really? Talk about going out if your way for service!

I use KeyBank as treasurer for a non profit organization. They are so easy to work with. My contact…read moreat Key, Brian is amazing. I wish I had business relationships with every company like I do with Key. The drive through is excellent and I'm in and out in no time. Today I had to use the walk in teller because I knew the amount of $1's I had would not go through the pipe. Though the line was long, they moved fast. The woman who worked with me was incredibly cheerful, even for a busy Saturday. If you are looking for a bank, this is a great one.

Non-competitive savings rates, to the point that they take advantage of people. Won't use this…read morebank again.

Best bank around by far. Very helpful. staff are top knotchread more

I opened a small Chase Savings account 3 years ago. I needed Medallion Signature Guarantees on a…read morefew documents and I thought it only fair, although they did not require it, to open an account in return for that convenience. The staff has been consistently friendly, helpful and knowledgeable, so much so, that I chose to open, despite being a long time BoA customer, both of my parents' Estate accounts with them. In both cases the process was straightforward and easy.

Customer service needs improvement. Was very disappointed in the way I was treated here.read more

Always a great bank to deal with. Helpful on the phone with questions and answers. The App is easy…read moreto use . And great on line banking too.

The Main Street branch in Torrington is a terrible neighbor. Living closely beside this branch…read moreare three homes for the disabled and sick. After multiple requests for this bank to stop having their snow removal contractors show up at 4 am they obviously don't care about their neighbors. This morning at 4:30 am on Sunday no less, there they were once again causing our sick residents to wake. There wasn't even anything for these nit wits to plow. The ground and sidewalks were dry but they were scraping the pavement for over an hour. USB does not care about its community. i wish I could give them no stars. We will start calling the president and branch managers at 4 am if this continues. Let's see how they like to be woken up during that time.

This branch is fantastic! Customer service goes above and beyond. Ask for Jen if you need special…read morehelp with any accounts. She's a gem.

Honestly a great staff and very determined teller that was so willing to make a deposit for me into…read moremy son's account even though I didn't have his account number and was making a cash deposit. She kept me at her window for about 25 minutes until she could finally do it a way that was right and not have me return with a check! I so appreciated the fact that she did this and I am so vexed that I cannot remember her name as it is now well over a month but I just may have to return back and check out her name tag and give her a shout out! All her hard work made me love this bank!! Great Newtown characteristic!!

I have come to hate chase more and more. I have had two of my accounts closed in the past 3 weeks…read morewith no calls, emails or anything from chase to tell me why. I also lost money from my account and I cant get ahold of them to get it back. All the people at the bank tell me to call customer service but they suck. Waited on hold for 6 hours and then the call dropped. I am still waiting for my money and its been 3 weeks. The people that work here are not helpfull and very rude. dont use this location if you choose to bank with chase.