The staff manning the teller windows are super nice. Very…read morepleasant always a nice hello with a smile. You do not see this in some of the larger banks just around the corner in center of Newington.

Best teller ever.. love Santander Bank!! Never had any problems and I being with them for 4years I…read moreeven open a bank account for my 16 year old..

I am the customer of this branch of Webster Bank during more than fifteen years…read moreand always I was getting qualified and friendly services. The bank all the time is trying to improve the quality of service. One of such improvements is creating electronic Checking. I used to experience Webster Bank's effective support when some unknown person tried to penetrate into my account and withdraw money. I like this bank!

I dunno how to understand how this bank ruined my entire job. The manager calls one day saying…read moresuddenly that she wants to close my account, later we find out she doubles as housing clerk prosecutor and just mangers the bank with her free time. I doubt I'd come back to bank with them ever again. We were thinking nice friendly CT based banking but they were worse than scum, imagine scum x 10 or worse.

The people who work here are the best! From the many branches to phone answerers they could not be…read moremore helpful, knowledgable and kind.The rates are always better than the commercial banks and even other credit unions. We are lucky to have them! A special shout out to the Middletown branch!!! Thanks!!!!

This is a great place to bank at. Employees are nice, professional & efficient. Great rates for…read moreloans & investments, too.

If you don't write exactly on the back of the check "Mobile Deposit Only At TSB" your deposit will…read morebe rejected by the idiots that work here. You can not write anything different. Deposit only At TSB is not sufficient. Seriously you are the only one I bank with that has this strict of an issue with my checks. It doesn't matter if my name is wrong but it does matter what they read on the back. Make sure your spelling is correct lol

Excellent service. Everyone I speak to is very efficient, pleasant and personable. It's very…read morerefreshing. The Dibble Street branch is also excellent. Thank you for providing real customer service.

There were 6 or so employees and only one knew what I needed and were on lunch break... Beforehand,…read moreI was told I could come down anytime and get an account open. I was met with two gentlemen that lacked customer service. (understatement) Maybe they should get some training from Citizens or Liberty bankers because they are stellar consistently. Please improve, no one wants to work with mean people. PS written by someone who has been in the customer service industry for over 20 years. :-)

Couldn't be happier with Webster. I've banked with then for 16 or so years and have never had any…read moreissues whatsoever. Staff is always friendly. The new location is nice as well and I like the addition of drive up service at this location.

4 people inline, teller on her phone... I had to ask are you available to hear "YUP". Zero customer…read moreconsideration. She was agitated to assist me. Horrible never returning to this branch.

Solid bank. People inside like Mary and the Mgr are excellent to work with…read more Lots of selections to choose from for a checking account

Went to this friendly bank today. Great service personable employees. Everyone was easy to deal…read morewith and knowledgeable about their work.

I've worked here for about 4 years during college. The manager Kim Murphy is in my opinion the…read morebest community bank manager out there, or at least within CT. There are 7 offices of NWCB in Litchfield county, and we are under the umbrella of CMHC Connecticut Mutual Holding Company with 2 other community banks - Litchfield Bancorp and Collinsville Savings Society. Honestly, a 100% better experience than any commercial or competitor bank, we offer generally competitive and sometimes lower rates, less fees, one-on-one NO-FEE customer service with happy customers. A much easier and hassle free way of managing personal, and business banking. The only pitfall is that we have local ATM's, and restricted locations! Great if you're settled down in the area, but we do accommodate to travel and have dedicated customers throughout the country.