My relationship with TD bank needed to end after 18 months, and countless fees, penalties, and…read morefrustrations. As was true of TD back then, I will remain cautiously optimistic about Liberty for now. But for the past month, they've been pretty spankin' fantastic. That BreakFree checking account they've got has pretty much everything you could ask for: -No minimum balance -$100 bonus if you attach a direct deposit -Refund of other banks' ATM fees at the end of the billing cycle -A solid online banking system with bill pay and phone app -One free bank check per month -Free MasterCard debit -A really good ATM with envelope-free deposits We even got a hand-written card from our banker just yesterday. Yeah, it's a bit of a marketing gimmick, but nevertheless proof that they aren't one of those banks that's too big to fail, or too big to treat people like people.

A newer branch that opened in the past year. This bank has been taking care of my family for years,…read moreand I continue to use their services. The tellers are always friendly and know their customers by name. Convenient hours are such a huge plus for a bank, open Saturdays until 3, and open later into the evenings as well. Another thumbs up for the drive-through teller, and ATM!!!

I dunno how to understand how this bank ruined my entire job. The manager calls one day saying…read moresuddenly that she wants to close my account, later we find out she doubles as housing clerk prosecutor and just mangers the bank with her free time. I doubt I'd come back to bank with them ever again. We were thinking nice friendly CT based banking but they were worse than scum, imagine scum x 10 or worse.

Horribly rude staff. Terrible customer service. Will be going to a different location from now on.read more

I have accounts at Schwab and 2 other investment firms. Each of them have slight differences in…read morewhat they offer and how customers interaction works; Schwab has some features I like better than their competitors, but because I deal mostly online, I don't speak to a local advisor often. When I do need to make a trade through an advisor, I have always found the representatives I talk to are very helpful.

Normally, when I "talk to Chuck" it's through the interweb or over the phone. Chuck is really good…read moreabout picking up the phone. He won't send you to voice mail or text you back because it's too loud in the sports bar. So anywayz, recently I needed to "talk to Chuck" in person. I had some business and dealings and tasks to complete. Chuck hangs out on Lasalle, but don't get all "ohhhh that's right near McLadden's and that bar bottlenecks like no other... EWWW" because it might as well be worlds away. I recommend Chuck.

Save yourself the hassle of doing business with Thomaston Savings Bank. They dropped the ball with…read moreour new home build and mortgage in MULTIPLE ways, and are holding us to a higher standard than both their online banking system, and their customer service department. Our issues arose from a "back-end fee glitch" (their words) that appeared on our mortgage statement. I called Thomaston Savings Bank to clarify what amount to pay (as our payments were variable) and paid the amount I was told a week before it was due. Unfortunately the amount I was told to pay by the bank representative was short $120, (which was our estimated escrowed taxes). I didn't know this until another representative called me on the 31st of the month to report the short payment and ask if she could pull the remaining funds from our savings, which I of course gave permission and thanked her for alerting me. A few weeks later I found out that mine and my husbands' 15 year perfect credit score had dropped 130 +/- points due to a "late payment" to Thomaston Bank. We paid early, but since it was short the $120 which was paid at the end of the month instead of the beginning, the whole payment was deemed late. I thought this would be an easy thing to clear up since the issue arose from a "backend fee glitch" with the bank's website appearing on our mortgage statement, and then the teller giving us the incorrect amount to pay when we called to clarify. I was wrong. Thomaston Savings Bank is refusing to remove the late payment from our 15+ years of perfect credit. They are claiming it was ultimately our responsibility to pay the correct amount DESPITE it appearing incorrectly in their portal due to the fee "glitch", and additionally being told the incorrect amount by their representative. Another kicker is that they are claiming they did their due diligence by alerting us via postal mail of this issue. We were having our mail forwarded due to being in the process of moving and getting a mailbox installed at our new build. Thomaston Savings Bank apparently does not forward mail and does not alert their customers of this fun fact. They have it on record that their warning letter bounced back to them 10 days before our account was going to be delinquent. Not a single person called to tell us that they had our mail, or that the bank doesn't forward mail. They also refused to meet with me in person to discuss the issue. Completely unprofessional and unfortunate. We wanted to go with a local bank for our home build and now will take all subsequent business elsewhere. Save yourself the headache of doing business with this bank.

Professional, courteous and helpful service at this local chain of banks. I get free checking and…read moreadditional services here!

My boyfriend and I went here looking to get rates on a house mortgage. We had gone to another…read morecompany to be able to compare. The tellers were all very polite and we have met with Tristan twice to discuss the mortgage. He has been so nice and accommodating and he is the reason we have decided to go with Windsor federal savings for our mortgage. Plus the rates are great which is a bonus! We were so happy with our service that we will be opening up bank accounts and recommending the place to our friends!

The people who work here are the best! From the many branches to phone answerers they could not be…read moremore helpful, knowledgable and kind.The rates are always better than the commercial banks and even other credit unions. We are lucky to have them! A special shout out to the Middletown branch!!! Thanks!!!!

This is a great place to bank at. Employees are nice, professional & efficient. Great rates for…read moreloans & investments, too.