What a great bank and conveniently located for everyone working downtown. Tellers are always nice,…read morefast and helpful. The manager here, Rashiya, always fixes every problem.

This branch has worst customer services in all of my experiences. They refused to do a public…read morenotary for a standard loan application form after 1 hour waiting. The excuse from their customer service person is that it need signature from them. I had to change to Bank of America in the next door. BOA only took 5 minutes to finish all documents. In the other day, I tried to make cheque payment to the line of credit. The store manager refused to process the transaction even though all other tellers and phone customer service agreed with payment. It completed in 2 minutes after I changed to other branches. Please avoid this branch as possible as you can!

One star only, Only because someone made an effort to call me back. I called them because someone…read morestole my identity had a bunch of checks written with my name on them as well as there's. The account exists, my name isn't on the account just the checks they ordered planning on nailing me for fraudulent checks, charges and anything else this person could do. Wells Fargo's reaction: "Just don't write on any of the checks!" I got more help from the police department, check company and post office! It's clear Wells Fargo enjoys ruining people's lives. Never will recommend this bank to anyone, ever. Heard this isn't the first time this bank behaves like this.

There are 8 people working only one person helping 9 people in line . Made eye contact with three…read moreother workers no one said hi no one helped this lady out . Thankful for that one worker who helped. For everyone else that's so shameful!!! One other worker was literally sitting laughing about the line !! Horrible customer service

The tellers are pretty quick but there is always a load of people waiting in the lobby area where…read morethe ATM's are which make it really uncomfortable to take money out. I am not sure how it is in the summer but I know that the winter is a zoo. There is almost no parking in the lot, almost always full and the spots are tight so you can almost count on someone hitting your car or rubbing up against your car or scratching your car, so great, all jussssst great.

This is the other bank that is in Hartford Hospital that has "live people". Big and friendly…read morebranch, once inside this BOA, you forget that it is located inside HH.

Worlds most inconvenient bank 5 people behind counter no drive thru but I literally got a 30 mins…read moreparking pass at booth and waited this long Horrible bank the worst

Worst, never one of worst. I didn't know other TD stores provide what kind of service,but this one…read moreis worst branch of banks. The staff told lies to me and kept my wire transfer money in their own bank until I asked other bank representative to contact their headquarter. They gave it back to me. And even I never used their debit to purchase anything, the money would still go away. Last time, I called the police to solve the problem.

The people who work here are the best! From the many branches to phone answerers they could not be…read moremore helpful, knowledgable and kind.The rates are always better than the commercial banks and even other credit unions. We are lucky to have them! A special shout out to the Middletown branch!!! Thanks!!!!

Terrible phone support. While the in branch locations are typically ok, their phone customer…read moresupport team is awful.

Opened both a checking and savings account to take advantage of a $600 cash bonus. Required to set…read moreup direct deposit of $500 for checking account to receive a $300 bonus, and make deposits of $200 for 3 months to receive and additional $300 bonus. Both accounts were opened in Dec 2021 and the bonuses were supposed to be deposited by Apr 30 2022. It's now May 9 2022. I have contacted Citizen's Bank twice and was told that I indeed qualified for the bonuses, but had to reach out to their Bonus specialist representative (exact title forgotten). I've called that department 5 times now. I've gotten one return phone call but missed it since I was at work. My 4 follow up calls have gotten no response. As soon as my bonuses are credited to my accounts, I will be closing them. If I can't trust a bank to pay what it has promised, why would I trust them to handle my money?