Great local banking option. People not fee driven. The location is convenient. They also have a…read moredrive up atm.

From the owner: Arrha Credit Union is your full-service, not-for-profit financial institution founded on education…read morein 1929 that focuses on caring service with the latest technology, personal and business services. Yes, we even answer the phone with a real person. Located in Springfield and West Springfield, MA and Enfield, CT. Arrha, meaning a pledge in earnest, is one of the oldest words in the English language and reflects our pledge to assist our members in reaching their financial goals by providing superior products and services in a personal manner.

Shawnda quickly and efficiently was able to find my long-ago closed account. They did all the…read moredigging without any question and I was able to reaccess my funds without any issue. Thank you!

Customer service has got to be the worse, my wife paid on credit card with in line banking, 3 days…read morebefore the due date, American Eagle withdrew the payment, a day later they put it back in our account, why they did it was unknown. Needless to say they charged us 10 dollars to talk to a human to ask why this happened, cause by the time we got an answer it was a late payment, they were so kind not to charge us the late fee, (as if it was our fault). Try to talk to a human when calling the local AEFCU goes right to voice mail options, just a sad institution.

Worst credit card company ever, I call them ahead of time to tell them I am traveling and then they…read morestill freeze my card. They have ruined several days of vacation 3 years in a row and offer no resolution or assistance and just send you in circles, my friend is visiting from Austrailia and instead of showing him around I'm arguing with my credit card company...

Waiting for notary services at Enfield branch, felt as though I was not treated as a priority as…read morestaff talked and did other tasks. I was on lunch break and time was of the essence. No sense of urgency observed on their end. Love my WL branch for sure!!!

Bank of America is one of the worst banks in general, but this location really really sucks. The…read moretellers are rude, managers even ruder, and the "rules" change every day depending who you talk to. One day, they'll cash your payroll check no issue and two days later they can't because it's not drawn of BofA. My BofA account is over 12 years old but I'm closing it.

I make deposits 2-3 times a week for my company. There are days when transactions are taken…read moreexpeditiously and without much of a wait. Susan Conte, personality and demeanor aside, is so efficient. When she's not working, it seems things fall apart more often than not. Usually the other "teller" (she's the branch's "Financial Consultant") does everything in her power to avoid helping customers who are waiting in line. I realize it isn't her primary job, however, isn't customer service priority one? She should be dealing with the customers who are there, waiting, and then when there is down time, doing any and all other bank related business.

Account holder for 20 plus years. Treated horribly within the last year. I have closed my accounts…read moredue to continued phone calls about everything from financial planning to my checking account being obsolete because of a new system that was implemented. I highly suggest you find a credit union that treats you the way you should be treated.

I've lost several cards or had fraud on our account. So my only complaint is that I have to drive…read morehere which isn't close to our house to deposit checks, and when I need a card I have to come here to sign papers and pay a 10.00 fee for a new card. Other large banks don't make you do that. Then you have to wait 7-10 days to get your new card, they don't give you a temporary card in the meantime. Otherwise the staff is very friendly, and the drive thru is always quick!

From the owner: The Tobacco Valley Teachers Federal Credit Union is a not-for-profit, member owned financial…read moreco-operative. This means our credit union represents a pool of money saved by the members, under the control of the members, existing for the use of the members. Any profit made by the credit union is returned to its members through higher savings rates and lower loan rates. We offer a wide variety of financial services including: Savings and Checking Accounts, Summer Pay Club and Holiday Club Accounts, Youth Accounts, Loans, Mortgages, Online Services and much more. We also offer great Member Benefits! We serve: All public and non-public school employees who work in the towns of Enfield, East Windsor, Windsor, Windsor Locks, Suffield and Somers, Connecticut. Enfield High School students. Employees of Community Health Resources. Employees, commissioners, and volunteers of the Enfield Fire Department. Persons retired as pensioners or annuitants from the above employment. Immediate family or household of existing members. Plus, spouses of persons who have passed away while within the field of membership of this credit union.

This bank deserves to close. There is no staffing, and when my business needed to add a signer to…read morethe account the teller told us we couldn't today because there wasn't anyone to help us. She said it would be easier for us to close the account. So we are and moving our business to another bank.

Worst customer service of any bank in the area. Forced to stand in a long line while staff gossip…read morewith customers who seem oblivious of others patiently waiting.

Well where do I begin? First. We were unable to get an appointment to deposit money through the…read moreteller. So we went to the ATM to deposit cash. We put $600 in, $150 could not be counted therefore was returned to us. Then the ATM has miss counting the remaining bills. Saying there was $350 in the ATM a WHOPPING $100 missing. So we decided to click "return items" on ATM. Which the ATM did not agree with and was unable to return any remaining items. We immediately went to the teller to discuss our ATM issues and she was unpleasant, rude, unsympathetic and overall not helpful. She fought with us to deposit our $150 that was returned. Then told us there was nothing to do but call customer service. So we went to our car and called. Where we where prompted to fill out a form and return the branch in the AM with the form. When we returned in the morning with our claims form. We where them greeted again by a different unpleasant employee. Who began yelling at us that she had NO APPOINTMENTS for today and there was nothing she could do. We promptly told her customer service had contacted them for us to drop off this form and get the claim started. She said all she could do was make a copy of our form and then proceeded to ignore us and not answer any of our questions. Worst customer service interaction I've ever had. Issue still not resolved. Will be switching banks shortly.