My relationship with TD bank needed to end after 18 months, and countless fees, penalties, and…read morefrustrations. As was true of TD back then, I will remain cautiously optimistic about Liberty for now. But for the past month, they've been pretty spankin' fantastic. That BreakFree checking account they've got has pretty much everything you could ask for: -No minimum balance -$100 bonus if you attach a direct deposit -Refund of other banks' ATM fees at the end of the billing cycle -A solid online banking system with bill pay and phone app -One free bank check per month -Free MasterCard debit -A really good ATM with envelope-free deposits We even got a hand-written card from our banker just yesterday. Yeah, it's a bit of a marketing gimmick, but nevertheless proof that they aren't one of those banks that's too big to fail, or too big to treat people like people.

A newer branch that opened in the past year. This bank has been taking care of my family for years,…read moreand I continue to use their services. The tellers are always friendly and know their customers by name. Convenient hours are such a huge plus for a bank, open Saturdays until 3, and open later into the evenings as well. Another thumbs up for the drive-through teller, and ATM!!!

New in town, went here today and was able to get an actual FREE checking account (Yes, like Santa…read moreClaus and the Easter Bunny, they do EXIST!) with no hassle, weird balance minimum requirements, minimum opening deposit, or direct deposit requirements! Oh, and btw, they didn't ask for my first born either~although extracting the vial of blood was a bit catchy! :-) seriously, really nice experience thus far!

Save yourself the hassle of doing business with Thomaston Savings Bank. They dropped the ball with…read moreour new home build and mortgage in MULTIPLE ways, and are holding us to a higher standard than both their online banking system, and their customer service department. Our issues arose from a "back-end fee glitch" (their words) that appeared on our mortgage statement. I called Thomaston Savings Bank to clarify what amount to pay (as our payments were variable) and paid the amount I was told a week before it was due. Unfortunately the amount I was told to pay by the bank representative was short $120, (which was our estimated escrowed taxes). I didn't know this until another representative called me on the 31st of the month to report the short payment and ask if she could pull the remaining funds from our savings, which I of course gave permission and thanked her for alerting me. A few weeks later I found out that mine and my husbands' 15 year perfect credit score had dropped 130 +/- points due to a "late payment" to Thomaston Bank. We paid early, but since it was short the $120 which was paid at the end of the month instead of the beginning, the whole payment was deemed late. I thought this would be an easy thing to clear up since the issue arose from a "backend fee glitch" with the bank's website appearing on our mortgage statement, and then the teller giving us the incorrect amount to pay when we called to clarify. I was wrong. Thomaston Savings Bank is refusing to remove the late payment from our 15+ years of perfect credit. They are claiming it was ultimately our responsibility to pay the correct amount DESPITE it appearing incorrectly in their portal due to the fee "glitch", and additionally being told the incorrect amount by their representative. Another kicker is that they are claiming they did their due diligence by alerting us via postal mail of this issue. We were having our mail forwarded due to being in the process of moving and getting a mailbox installed at our new build. Thomaston Savings Bank apparently does not forward mail and does not alert their customers of this fun fact. They have it on record that their warning letter bounced back to them 10 days before our account was going to be delinquent. Not a single person called to tell us that they had our mail, or that the bank doesn't forward mail. They also refused to meet with me in person to discuss the issue. Completely unprofessional and unfortunate. We wanted to go with a local bank for our home build and now will take all subsequent business elsewhere. Save yourself the headache of doing business with this bank.

Professional, courteous and helpful service at this local chain of banks. I get free checking and…read moreadditional services here!

Lack of Professionalism, lack of organization. The staff was friendly, but managment…read more "lost " things in my file more than once and I had to go re submit documents. They were not helpful with proceedings and had no idea what they needed for me to transfer account. I did not have this problem at other banks.

I went into the store and ordered two Checkbooks for my savings account, I told the girl multiple…read moretimes, this is for my Savings Account, i payed the $40. It came in the mail two weeks later, and it's for my checking account.

Berkshire Bank is the worst bank EVER! I was a former SI…read morecustomer for 32 years and Berkshire Bank recently bought them out... I havmd more problems in the 2 months after the switch over than I did in 32 years with SI! EXAMPLES: They put a HOLD on everything! They put a hold on my PAYCHECK after there were 2 NOTES on my account to not do so! They put holds on CASH DEPOSITS thru the ATM!!! Last week I wanted to do a cash deposit thru an ATM on WEDNESDAY and they told me the funds would be held until MONDAY!!!! MULTIPLE ATMS down (not working) MULTIPLE TIMES! One night I had to drive 12 MILES out of my way to find any ATM that worked! FINALLY...worst customer service EVER!! Every problem that was bought to their attention...their response was "Nothing I can do about that!" Also, made several calls to customer service and every time was PROMISED a follow up call...NEVER received one! I would like to acknowledge two wesome employees in the Hebron branch who always took care of me with a smile...Erica and Tracy Rose...these 2 women always tried their best to take care of whatever problems I had! Kudos and hats off to them!! In closing, I have since closed my account and use my account at another bank... I have not had one problem...and have had NO HOLDS placed on any funds in my account AND the banks policies were clearly explained to me regarding holds... I am filing a formal complaint with the state banking department about my experiences with Berkshire Bank in the hopes that no one else will have the same negative experiences I did!

I am new to the area and was looking to start an account at a smaller bank after having a B of A…read moreaccount. I looked into several banks further down Farmington or on Main Street and they lacked free and easy parking so I chose Bankshire. Bankshire is a brand new facility with their own parking lot for easy access. The staff are friendly (I met with Jerry) and I love that they have accounts that are actually free with no monthly charges. I was able to open up an account without a minimum balance and it was all painless. They also have online banking, debit cards, bill pay etc like you would expect from a modern bank. I think I'll be happy here.