I've worked here for about 4 years during college. The manager Kim Murphy is in my opinion the…read morebest community bank manager out there, or at least within CT. There are 7 offices of NWCB in Litchfield county, and we are under the umbrella of CMHC Connecticut Mutual Holding Company with 2 other community banks - Litchfield Bancorp and Collinsville Savings Society. Honestly, a 100% better experience than any commercial or competitor bank, we offer generally competitive and sometimes lower rates, less fees, one-on-one NO-FEE customer service with happy customers. A much easier and hassle free way of managing personal, and business banking. The only pitfall is that we have local ATM's, and restricted locations! Great if you're settled down in the area, but we do accommodate to travel and have dedicated customers throughout the country.

From the owner: Northwest Community Bank is a family of banks that operate in western Connecticut. The bank offers…read morefinancial services and provides a diversified line of products and services to consumers and businesses. Products and services include demand, savings and time deposits, consumer finance, online banking, mortgage lending and commercial banking throughout its market area. Headquartered in Winsted, Connecticut, Northwest Community Bank has bank locations in Avon, Canton, Collinsville, Farmington, Granby, Lakeville, Litchfield, New Hartford, Simsbury, Torrington, and Watertown, Connecticut.

I had a wonderful experience opening an account at Simsbury Bank. The staff was knowledgeable and…read moremade the process quick and easy to understand. I'm glad I decided to bank locally.

I had a simple question about their ATM was not in the area to drive back down to see the phone…read morenumber on the ATM. No one person answered the phone there. Tried three times during the day no option to wait on hold, very poor.

I will not bank with BOA for several reasons. I do use their ATM in Avon CT since they are the only…read moreones I can use with my NYC debit (different bank) and not pay a fee. Otherwise no thanks!

I had a very disappointing experience with this bank's fraud department. After reporting what I…read morebelieved to be fraudulent DraftKings transactions, I was contacted by the fraud team and told the activity was suspicious. I was issued provisional credits while the investigation was underway. Without proper notice, those credits were later reversed after my claim was denied. The funds were removed on a Thursday before a bank closure and limited Saturday hours, leaving my family of four with very little money for food, gas, and basic necessities for the week. What was most frustrating was the lack of communication. I spent days trying to get answers, being transferred between departments and unable to speak with someone who could explain the decision. I was eventually told by a Vice President of Fraud that I should never have received the provisional credits in the first place. The entire experience left me feeling as though my concerns were not taken seriously and that my honesty was being questioned. Whether a claim is approved or denied, customers deserve timely communication, transparency, and access to support when their finances are affected. I hope the bank reviews its fraud procedures and improves the way it communicates with customers facing these situations.

I have been a customer for over 30 years. Great bank. Staff is always very friendly and helpful…read more They go above and beyond to make sure you understand and are satisfied.

I've been with Webster for more than a decade. They've always done right for me. They fixed a big…read moremistake efficiently and I was very satisfied. And they have always been friendly and sociable as well.

When opening an account at a bank, I've always sat down with someone to go over the different types…read moreof accounts based on my needs. This didn't seem to be the case when my 20yr old son mustered up all his courage to go into Webster and open an account for himself. He has extreme social anxiety and high functioning autism. There are only certain places he's comfortable going on his own. He walked to Webster Bank a few times before going inside with $250 cash to open an account. I was so proud of him, I didn't think to look over what he signed (yes, that's my fault). Turns out, the account he opened was a checking account with a monthly fee, unless he had direct deposit. He doesn't have a job, and I know they asked him if he did because they selected unemployed in his record. The fee is $12/month... for an account with $250 in it. Then somehow another $2 was added to that for not going "paperless", and another $5 for inactivity. This bank opened an account for a kid who very clearly had no steady income, and thought it was the right choice for him? As of today, his account has been drained by Webster. What started as a courageous $250 deposit turned to $0. When I found this out, I took him to the bank to see if there was anything we could do to recover the money. I was told at most, $75 could be reimbursed....BUT only if he opened a new account since his closed from inactivity and $0 balance. I was told they no longer offer free accounts without direct deposit...the best they have is a savings account with $300 minimum. If he closes the account early, there would be a penalty. So, in order to get $75 of HIS money back, we'd have to deposit an additional $225. Not a chance. A comment was also made that even though he's unemployed and doesn't have an income for direct deposit, "he DID have a lump sum of cash to deposit". Saving $250 from Christmas and birthdays does NOT mean he wants to spend it on bank fees. I'd hoped that whoever helped my son open an account that day would have recognized his anxiety and shown some kindness in directing him. I'm sure he stumbled over questions, and can't provide his address or ss# without looking at his cards in his wallet. ANY young adult opening an account for the first time should be guided through the process so they understand. Instead, my son must have looked like a walking dollar sign. Unrelated to this incident, there was no line (I wonder why), and the teller was courteous and quick when closing out my other account as requested. However, I was hoping to sit down with someone to discuss my son's account rather than stand at the desk for everyone to hear my business. The manager was behind a door and didn't show his or her face at all. We were there at 3:30 (I called first and set up a time to come in), and at least 4 times we were reminded that they were closing soon (5pm). Whether it was because the manager was leaving at 4, or someone else was gone for the day, or talking between coworkers that "I'm with a customer so I'm done after this"... This visit fell very short of what I expect in a bank.

Granted, I haven't had a lot of experience with many different banks. I tend to stay put. We've…read morebeen customers here for quite a while and never had a problem with anything. On the contrary, we've received extraordinary customer service (Hats off to Manager Vera) on a number of changes to family accounts and legal matters. She has been nothing but extraordinary. The physical bank itself is a pleasure to deal with, huge teller and office area, big front lobby for the inside ATM, two outdoor lines for the outside ATMs. Convenient when we need to get foreign currency for trips to Canada or England. I think sometimes people are so quick to blast service industries for crappy customer service, that we overlook the opportunity to praise individuals or businesses for excellent customer service. That's why I wrote this..

Staff the branch with qualified people who have the authority to handle transactions of your…read morecustomers. In two separate branches we were denied access to our deposited funds because the first branch did not have the personnel on site to set up a new account for his estate because that person was in sabbatical for a month. We now had to track down and make an apportionment with someone covering for him at another branch further from my home. When we reached the branch we were met by the same excuse. All we wanted to do was close the accounts and get a check because of the incompetence of the first branch. Now we were face with a "covering assistant manager" who didn't have the authority to release my father's account, even though we had the proper documentation to do so. They basically said it would take 3 business days (5 days with the weekend) to mail the check. When I confronted her with the obvious truth of BOA purposefully delaying transactions due to their own internal policies and lack of authority at local branches and I asked if a Manager could release our funds, she gave an obfuscated answer dodging the question. One has to wonder how much money they make from these delays. My dad did have an account with Northwest Community Bank and they handled our request in 15 mins. Total time at BOA was 2 hours and.....nothing but, "I'm really sorry". We'll be filing complaints with the Attorney General and the Banking commission.

I went to use the ATM. Inserted my ATM card, then the machine made a weird noise. The screen then…read moresaid Temporarily Out of Service and proceeded to make a noise like it was going to spit out my ATM card. Never gave me back my card. I called Hartford FCU just after they opened so they could go get my card. I was informed that my American Eagle FCU was a foreign card and it was shredded. They shredded my card within 12 mins of them opening at 9:00. How is another local credit union's card a foreign card? Once a Bank of America ATM ate my card and they were able to get it back to me. With no problems. Why can't this tiny CU? Thanks a lot Hartford Federal Union. Based on this experience and the personality of the person I spoke with I would never use them as a bank. DO NOT use their ATMs. This was their fault and now I have to wait 7-10 days to get a new card from my bank.

From the owner: Hartford Federal Credit Union is a community chartered credit union serving Hartford, Litchfield,…read moreMiddlesex, and Tolland counties. The Credit Union is a non-profit cooperative financial institution owned by its members and governed by a volunteer Board of Directors elected from the membership. For over 65 years, we have been committed to providing members with diversified, high quality, competitively priced financial products and services. Deposits up to $250,000 are Federally insured by the National Credit Union Administration, a U.S. Government Agency.

So glad to have a NWCB so close! Love this bank, I've been a customer for over 10 years and plan to…read moredo so for as long as I'm able. Would recommend to any new customer or young adult who is looking for their first checking or savings account locally.

From the owner: Northwest Community Bank is a family of banks that operate in western Connecticut. The bank offers…read morefinancial services and provides a diversified line of products and services to consumers and businesses. Products and services include demand, savings and time deposits, consumer finance, online banking, mortgage lending and commercial banking throughout its market area. Headquartered in Winsted, Connecticut, Northwest Community Bank has bank locations in Avon, Canton, Collinsville, Farmington, Granby, Lakeville, Litchfield, New Hartford, Simsbury, Torrington, and Watertown, Connecticut.