I had a wonderful experience opening an account at Simsbury Bank. The staff was knowledgeable and…read moremade the process quick and easy to understand. I'm glad I decided to bank locally.

The staff manning the teller windows are super nice. Very…read morepleasant always a nice hello with a smile. You do not see this in some of the larger banks just around the corner in center of Newington.

Best teller ever.. love Santander Bank!! Never had any problems and I being with them for 4years I…read moreeven open a bank account for my 16 year old..

If you don't write exactly on the back of the check "Mobile Deposit Only At TSB" your deposit will…read morebe rejected by the idiots that work here. You can not write anything different. Deposit only At TSB is not sufficient. Seriously you are the only one I bank with that has this strict of an issue with my checks. It doesn't matter if my name is wrong but it does matter what they read on the back. Make sure your spelling is correct lol

Excellent service. Everyone I speak to is very efficient, pleasant and personable. It's very…read morerefreshing. The Dibble Street branch is also excellent. Thank you for providing real customer service.

Love, love, love I think this is…read morethe BEST branch of all the branches I have done my business with. Every single person will say hello as soon as you walk in the door. The tellers have personalities and really know their business. One day in particular I used the drive thru but the tube wasn't working. The teller came in the speaker and said " I'll be more than happy to come out and take your transaction". WHO DOES THAT????? I told her that wasn't necessary, I'll come in. Really? Talk about going out if your way for service!

I use KeyBank as treasurer for a non profit organization. They are so easy to work with. My contact…read moreat Key, Brian is amazing. I wish I had business relationships with every company like I do with Key. The drive through is excellent and I'm in and out in no time. Today I had to use the walk in teller because I knew the amount of $1's I had would not go through the pipe. Though the line was long, they moved fast. The woman who worked with me was incredibly cheerful, even for a busy Saturday. If you are looking for a bank, this is a great one.

I have accounts at Schwab and 2 other investment firms. Each of them have slight differences in…read morewhat they offer and how customers interaction works; Schwab has some features I like better than their competitors, but because I deal mostly online, I don't speak to a local advisor often. When I do need to make a trade through an advisor, I have always found the representatives I talk to are very helpful.

Normally, when I "talk to Chuck" it's through the interweb or over the phone. Chuck is really good…read moreabout picking up the phone. He won't send you to voice mail or text you back because it's too loud in the sports bar. So anywayz, recently I needed to "talk to Chuck" in person. I had some business and dealings and tasks to complete. Chuck hangs out on Lasalle, but don't get all "ohhhh that's right near McLadden's and that bar bottlenecks like no other... EWWW" because it might as well be worlds away. I recommend Chuck.

Mercedes Alicea A…read morereal disappointment to be treated with prejudice and discrimination in this day and age. The tellers and desk representative looked at my settlement check for about half hour, I couldn't understand why if the check was drawn from the bank. When it finally dawned on me that the bankers were in disbelief that a Latina had a settlement check drawn on their bank.

This branch has absolutely the fastest, friendliest tellers around. They never lose patience with…read moretheir customers. Dawn always remembers me and what I always ask for.

Feeling like I was victimized by fraud after a recent online transaction, I called Northwest…read moreCommunity Bank on Winsted Rd. in Torrington, Ct. I've been doing business with them for several decades. Renee G. got the ball rolling. What a great worker! She told me what to expect, who to talk to next, and made my appointment for that afternoon at 1 pm with Annette P. Annette is not only friendly and informative, she's very good at math, and understands the system, and I felt completely confident that my issues were being resolved smoothly, and at no charge and no headache to me. In 45 minutes I was rolling again! NICE! Thanks, Renee G. and Annette P. and all the great employees at Northwest Community Bank.

Berkshire Bank is the worst bank EVER! I was a former SI…read morecustomer for 32 years and Berkshire Bank recently bought them out... I havmd more problems in the 2 months after the switch over than I did in 32 years with SI! EXAMPLES: They put a HOLD on everything! They put a hold on my PAYCHECK after there were 2 NOTES on my account to not do so! They put holds on CASH DEPOSITS thru the ATM!!! Last week I wanted to do a cash deposit thru an ATM on WEDNESDAY and they told me the funds would be held until MONDAY!!!! MULTIPLE ATMS down (not working) MULTIPLE TIMES! One night I had to drive 12 MILES out of my way to find any ATM that worked! FINALLY...worst customer service EVER!! Every problem that was bought to their attention...their response was "Nothing I can do about that!" Also, made several calls to customer service and every time was PROMISED a follow up call...NEVER received one! I would like to acknowledge two wesome employees in the Hebron branch who always took care of me with a smile...Erica and Tracy Rose...these 2 women always tried their best to take care of whatever problems I had! Kudos and hats off to them!! In closing, I have since closed my account and use my account at another bank... I have not had one problem...and have had NO HOLDS placed on any funds in my account AND the banks policies were clearly explained to me regarding holds... I am filing a formal complaint with the state banking department about my experiences with Berkshire Bank in the hopes that no one else will have the same negative experiences I did!

I am new to the area and was looking to start an account at a smaller bank after having a B of A…read moreaccount. I looked into several banks further down Farmington or on Main Street and they lacked free and easy parking so I chose Bankshire. Bankshire is a brand new facility with their own parking lot for easy access. The staff are friendly (I met with Jerry) and I love that they have accounts that are actually free with no monthly charges. I was able to open up an account without a minimum balance and it was all painless. They also have online banking, debit cards, bill pay etc like you would expect from a modern bank. I think I'll be happy here.