I've been with Webster for more than a decade. They've always done right for me. They fixed a big mistake efficiently and I was very satisfied. And they have always been friendly and sociable as well. read more

When opening an account at a bank, I've always sat down with someone to go over the different types of accounts based on my needs. This didn't seem to be the case when my 20yr old son mustered up all his courage to go into Webster and open an account for himself. He has extreme social anxiety and high functioning autism. There are only certain places he's comfortable going on his own. He walked to Webster Bank a few times before going inside with $250 cash to open an account. I was so proud of him, I didn't think to look over what he signed (yes, that's my fault). Turns out, the account he opened was a checking account with a monthly fee, unless he had direct deposit. He doesn't have a job, and I know they asked him if he did because they selected unemployed in his record. The fee is $12/month... for an account with $250 in it. Then somehow another $2 was added to that for not going "paperless", and another $5 for inactivity. This bank opened an account for a kid who very clearly had no steady income, and thought it was the right choice for him? As of today, his account has been drained by Webster. What started as a courageous $250 deposit turned to $0. When I found this out, I took him to the bank to see if there was anything we could do to recover the money. I was told at most, $75 could be reimbursed....BUT only if he opened a new account since his closed from inactivity and $0 balance. I was told they no longer offer free accounts without direct deposit...the best they have is a savings account with $300 minimum. If he closes the account early, there would be a penalty. So, in order to get $75 of HIS money back, we'd have to deposit an additional $225. Not a chance. A comment was also made that even though he's unemployed and doesn't have an income for direct deposit, "he DID have a lump sum of cash to deposit". Saving $250 from Christmas and birthdays does NOT mean he wants to spend it on bank fees. I'd hoped that whoever helped my son open an account that day would have recognized his anxiety and shown some kindness in directing him. I'm sure he stumbled over questions, and can't provide his address or ss# without looking at his cards in his wallet. ANY young adult opening an account for the first time should be guided through the process so they understand. Instead, my son must have looked like a walking dollar sign. Unrelated to this incident, there was no line (I wonder why), and the teller was courteous and quick when closing out my other account as requested. However, I was hoping to sit down with someone to discuss my son's account rather than stand at the desk for everyone to hear my business. The manager was behind a door and didn't show his or her face at all. We were there at 3:30 (I called first and set up a time to come in), and at least 4 times we were reminded that they were closing soon (5pm). Whether it was because the manager was leaving at 4, or someone else was gone for the day, or talking between coworkers that "I'm with a customer so I'm done after this"... This visit fell very short of what I expect in a bank. read more

Webster Bank - $250 to 0 - Banks & Credit Unions Near Me - Canton, Connecticut

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I use this bank only because of it's convenient location. My husband and I both have small businesses so we have 3 accounts there. They have continually let us down when we've had issues that needed to be resolved. They have not returned calls concerning buisness matters when they said they would and once left us stranded while on vacation. This branch is famous for giving lip service but not real service. To alleviate my aggravation I tend to do my banking through the atm machine but lately it's been out of order a number of times. Lately there are two gentlemen working there who seem to be very good so hopefully service will get better. read more

Banking with Webster in Canton Village Shops has been a wonderful experience! I opened up a small business over a year ago and have been using this branch for all my personal and professional needs; Marta and Mo are smiling faces at all times that greet me with a friendly hello every time I'm in! There are many options for banking, but I hope Webster Bank knows that I really appreciate the personal interaction I get with these two whenever I'm in! read more

This bank is only out to collect as many fees as possible. They will clear a large check against uncollected funds first, so they can charge as many $37 uncollected funds fees as possible on smaller items. read more

The nicest group of girls who are always super helpful especially Lisa.