Get staff . Easy to bank with . Local people to talk to . The building are beautifully maintained…read moreand there is plenty of parking . Easy to reach on the phone and will help you with any questions you have . Good cd rates as of 1/24

I had a very disappointing experience with this bank's fraud department. After reporting what I…read morebelieved to be fraudulent DraftKings transactions, I was contacted by the fraud team and told the activity was suspicious. I was issued provisional credits while the investigation was underway. Without proper notice, those credits were later reversed after my claim was denied. The funds were removed on a Thursday before a bank closure and limited Saturday hours, leaving my family of four with very little money for food, gas, and basic necessities for the week. What was most frustrating was the lack of communication. I spent days trying to get answers, being transferred between departments and unable to speak with someone who could explain the decision. I was eventually told by a Vice President of Fraud that I should never have received the provisional credits in the first place. The entire experience left me feeling as though my concerns were not taken seriously and that my honesty was being questioned. Whether a claim is approved or denied, customers deserve timely communication, transparency, and access to support when their finances are affected. I hope the bank reviews its fraud procedures and improves the way it communicates with customers facing these situations.

We actually came here to close our account…read more This specific branch is nice. Easy parking. Very new and clean designed branch. Hot chocolate and coffee. The space looks modern and calm. Staff is friendly. Fast service; was helped right away and didn't have to wait long. Was given free bags as well.

Went in looking for a medallion stamp which apparently is difficult to find. Tia informed us that…read moreone was not available at that particular branch but then went out of her way to contact other near by branches to find one for us. Her customer service was above and beyond.

I had a wonderful experience opening an account at Simsbury Bank. The staff was knowledgeable and…read moremade the process quick and easy to understand. I'm glad I decided to bank locally.

I went to use the ATM. Inserted my ATM card, then the machine made a weird noise. The screen then…read moresaid Temporarily Out of Service and proceeded to make a noise like it was going to spit out my ATM card. Never gave me back my card. I called Hartford FCU just after they opened so they could go get my card. I was informed that my American Eagle FCU was a foreign card and it was shredded. They shredded my card within 12 mins of them opening at 9:00. How is another local credit union's card a foreign card? Once a Bank of America ATM ate my card and they were able to get it back to me. With no problems. Why can't this tiny CU? Thanks a lot Hartford Federal Union. Based on this experience and the personality of the person I spoke with I would never use them as a bank. DO NOT use their ATMs. This was their fault and now I have to wait 7-10 days to get a new card from my bank.

I got my first account with this bank I believe in 1995 so I would consider my self a long time…read morecustomer. I first went to this bank because it was a small hometown bank and had rules and policies that of what you would expect from a hometown bank. Unfortunately over the years things have dramatically changed. Now Simsbury Bank is just like a larger conglomerate bank where all the procedures and policies are in place only to maximize profits and be damned of the customer. If I wanted a bank that behaved in this manner I would have chose the Bank of America and let them fleece me.

Avon, CT Peoples United Bank are obviously clueless to recognizing the current racial climate…read more Our trusted employee, who is a person of color, had to wait 30 minutes to cash a check we had written to him so this "trusted bank" employee could ensure it was a legitimate transaction. We have issued large checks prior to him (to white employees) and have never been called for a security check. After 25 years of being a faithful member, I will pull my money out of this banking institution until they are "woke" enough not to see color associated with legitimate money. Shame on you People's Bank.

I had a simple question about their ATM was not in the area to drive back down to see the phone…read morenumber on the ATM. No one person answered the phone there. Tried three times during the day no option to wait on hold, very poor.

I will not bank with BOA for several reasons. I do use their ATM in Avon CT since they are the only…read moreones I can use with my NYC debit (different bank) and not pay a fee. Otherwise no thanks!