I have been a member of ION bank for more than a decade since it was Naugatuck Savings Bank. Over the years I have been extremely dissatisfied with their lack of any type of customer service, but this last incident takes the prize.
I deposited a 20k bank check into the ION Bank ATM on Wed evening, a check that was dispersed from an account in my name at another CT bank. The reason I had to make a night deposit was because I recently moved out of the area and had no other way to move the funds without spending another $40 on a wire transfer - which I refused to do!
So the ATM spit out a receipt that indicated that the funds would not be available until the following Monday. So I called the next day to let them know that I could not wait until Monday for the funds, nor should I have to considering that it is a BANK CHECK I deposited. I was told after being run around for 10 minutes that they would not help me and that I had no choice but to wait until Monday. They will not return the check, and they will not release my funds. I asked that I speak to a manager, and then to the regional manager - who never bothered to even return my call.
What a scam. Take my money, pocket any interest they make. I'm closing my accounts with this shithole bank. Buyer beware - expect to be worked by this institution if you're dim enough to start an account after reading this review.
Jim Fischer
- former ION bank customer read more
