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    Webster Athletic Center

    5.0 (1 review)

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    9 years ago

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    Longfellow Health Clubs - Natick

    Longfellow Health Clubs - Natick

    (23 reviews)

    They do not teach employees how to be courteous and helpful. So I am canceling my membership…read more I was working out and someone picked up a phone call. I asked very nicely if they could take it in the hall or common area, it's posted as a rule not to talk on the floor. He looked at me like he wanted to kill me and kept talking. Spencer, a trainer, was about 10 feet away. I asked him if he could please tell him to not take a call here. He said he couldn't. He could do it later. I said I don't understand, it would take 3 seconds to ask, you just talked to me longer than that, just ask him please. He said he couldn't, in a way that seemed like teasing, like he was tying to make me feel petty for asking. I went downstairs and complained to the person at the desk. When I went back upstairs Spencer came right up to me and said he asked him and he hung up the phone. It was obvious now he had been teasing me, because he came right up to me to try to patch it over. No one likes to be ridiculed. This is the first time something like this happened. There is a man there who stares at people. A few weeks ago he walked up to me and yelled in my face when I asked him not to stare at me. I told him to please move away from me, he didn't. I mentioned it to the spikey haired guy at the desk who said "Oh ya, he's does that a lot, I know exactly who you're talking about." Nothing has been done, and this guy continues to roam around there looking to pick a fight. They need to take care of members. Something is wrong here. I'm leaving. It's their job to enforce rules, members shouldn't have to beg them.

    Bad customer service and attitude. When I heard about this…read morefacility I was excited to go get a tour. I had not even entered the facility and felt uncomfortable and excluded. I was told that they had no staff available to give me a tour, however there were 2 staff at the desk. Additionally the staff at the front desk were very condescending, disrespectful and uncooperative. When we entered she seemed very annoyed. Overall I felt as though this experience was underwhelming and I was left dissatisfied.

    Waverley Oaks Athletic Club

    Waverley Oaks Athletic Club

    (93 reviews)

    I went to Waverley Oaks Athletic Club for a little over a year and really loved it. I had a family…read moreplan which makes the price much more reasonable. I loved the included classes and the variety of classes. I just couldn't make the class times work for my with my work schedule anymore. The space was clean and the front desk staff was helpful. They have a locker room with a sauna, three workout class spaces. I wish they had a track for running and walking somehow.

    Review of weverly Oak Club (Waltham, Massachusetts) We are…read moreactive family members of Waverly Oak Club in Waltham, and our experience during the Family Swim session from 4:00 PM to 5:00 PM was completely unacceptable from both a customer service and a legal standpoint. According to the club's website, membership terms, and all publicly available policies, there is absolutely no mention of any additional fee for a child to participate in Family Swim, especially not during the 4-5 PM session. Despite this, today we were denied entry and were told that we must pay an additional fee -- the staff even mentioned $10 for the child, and later $80 -- although none of these fees appear anywhere in the official documentation. When we were stopped at the entrance, we asked the front desk staff to show us exactly where on the website it states that a child requires an additional payment for Family Swim from 4-5 PM. The receptionist looked but could not find any such information. She then sent us to the manager. The manager spoke to us in an extremely rude and dismissive manner. Instead of providing proof or pointing to written policies, he simply said: "If we let everyone in, we will destroy our business." This statement was made sharply, with a clear tone of hostility, and with no attempt to justify or explain the alleged fee. It was obvious that his decision was not based on any written rule but purely on his own judgment at the moment. From a legal perspective: Charging undisclosed, non-transparent fees violates basic consumer protection principles, including unfair or deceptive practices under Massachusetts law. Denying access to a service that is already included in a paid family membership constitutes improper performance of contractual obligations. Introducing new fees "on the spot," without written policy or prior notice, is inconsistent with standards of good faith and fair dealing. We left extremely disappointed. This club demonstrates that it can invent new charges at any moment, deny access to members, and treat customers with open disrespect. We do not recommend Waverly Oak Club to anyone.

    Webster Athletic Center - sports_clubs - Updated May 2026

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