We were told the cost of install was $198 + 1.99 gallon for new users first time fill up. Day of…read moreinstallation we paid the $198-went online to pay the fill-up and we somehow owed over $900 dollars-I called and was told there were labor fees & other various charges and the $1.99 deal was only good through April-They did adjust the labor charge down -$149 but we still owe much more than quoted-we are in a rural area with little choice-if you have another choice TAKE IT-I'm on my way to post on BBB

Updated review: they no showed on me 5 times in a row. 5 times! I understand that routes can get…read morebusy but at least have some courtesy and call the customer to give them the change plans so they aren't waiting around for a delivery that never arrives. Oh, and when you call to ask for a supervisor they are conveniently on about her line and NEVER CALL YOU BACK. I no longer recommend Suburban, but I will say they are better than Amerigas

Thank you so much for being able to supply so many people with propane refills. We were desperately…read moretrying to find propane and you guys delivered. Everyone was so friendly and helpful. Than you!!!

Called and asked if they filled 20lb tanks with 20lbs of propane because Blue Rhino exchanges are…read moreonly filled to 15lbs and they said they do...so had them fill one and it did weigh 20LBs on my scales at home...came back a few weeks later to fill a 20lb tank by Eric and it weighed 17 lbs... being slighted 3 lbs may not sound that bad, but when your power has been out for 8 days getting a full tank is important, esp when you were told that they fill 20lb tanks with 20lbs of propane a month prior...trust is a bond that can take time to build but can also end suddenly...

Customer service is awful! I spent literal hours with an out of the country call center that read…read morefrom a script instead of actually trying to help my situation. I was out of propane for 6 days in frigid temps, with no heat, no hot water, no cooking options. I paid the emergency call out fee to get propane within 48 hours to have it show up 6 days later.

Recertified and refilled three tanks with Amerigas. Great service and price…read more Quick turn around the tanks.

I recommend Henley Propane for all of your propane needs and services. Henley Propane delivers…read morereliable, efficient and professional service. Marcus was extremely helpful and courteous in helping us!

I have a one year rental with Henley and after that I will not use them again nor would recommend…read morethem. We called and spoke with Tabitha about a 120 gallon propane tank. We were told the rental on the tank is $175 and that the propane would be around $340. So total about $515. The day of delivery we paid $670.03. Which was more than we were expecting but we just said it is what it is. Well Friday we got a bill for $192 more dollars. So we called and found out they never charged us for the tank rental plus tax. So the $670 we paid was for $313 in undisclosed fees. So once we figure that out after talking to Brent we're trying to explain that you cannot just not disclose fees and still expect payment. Even if they are mandatory. And he says well Tabitha just answers questions and doesn't give pricing. And the labor we paid already was also for the driver driving to and from my house. Nope that's a service call which we also already paid. Long story short Henleys doesn't disclose their fees and then expects you to still pay more. I wouldn't recommend using them. Brent isn't willing to work with his customers even when they were the one in the wrong.

I've reviewed this place a few times so either there are duplicate entries or the site keeps…read moregetting erased. TSC in Portland TN has what you need for basic jobs and they're fairly priced. Service is friendly. That's it.

we were traveling in an rv and were out of propane. Called Tractor Supply in Franklin and they…read moresaid they could fill our propane tank if we could get close enough to the fence. We were able to pull up close enough after they moved to pallets of merchandise and several wheel barrels and three feed bunks. This is one of many reasons why we like tractor supply,thank-you Robin and your helper,appreciate your above and beyond service

Plateau Propane always has the best prices! The drivers are amazing, always quick to make my…read moredeliveries, and super friendly! So nice to have a local propane company to rely on! Thank you Plateau Propane!

I give this site 5 because of the absolutely fantastic office! Christine is the best at her job…read more no matter the reason for my going there she's always positive and more than helpful! the delivery guys are good as well. only have had 1 small hiccu but now know what to do. I am a "in person" type. I like speaking with the person that is directly working my fas needs not someone in another state. while there has been a lot of changes some undesirable to say the least, this office is doing a super job. Go in and see this gal!! she'll set you up for your needs!