Great staff and Dr.is very knowledgeable and answered my questions so I could understand what is…read moregoing on with my eyes.

Afraid of cataract surgery? I couldn't even put eye drops in prior to my first cataract surgery 5…read moreweeks ago. I didn't know what to expect...so here's some info. They call you back pretty much on time. Make sure to follow directions (no food or drink, someone to stay during your procedure and to drive you afterwards, etc.). You go to holding area. No changing clothes or removing shoes even. Dress comfortably. No makeup, etc. You'll lay on a bed and they start putting eye drops in, asking some questions, I got an IV? (like an IV so they could give me meds to do a block in order to do my surgery, I don't think they do that with all surgeries). Since I was medicated for the block, I ended up in the operating room without knowledge of the trip there. They covered my face and I don't know what else in order to do the procedure. I was aware but it seemed sort of distant. I was aware when Dr. Murrell came in and was talking to me. It seemed like I could see shadows while he was doing the procedure but I didn't see anything coming at my eye nor did I feel the need to blink or dodge something like I thought I would do. I was terrified to have the procedure. I was very nervous. I couldn't even stand to have somebody put eye drops in. I thought I would actually fight the equipment that was holding my eye open while they were doing the procedure. But I didn't even have the urge. It was really not nearly as traumatic as I was expecting. Afterwards, you basically immediately get to drink something and leave. They send you to get something to eat and then you go back to your doctor's office for a quick check. I had Dr. Murrell do my eyes. I am telling my experience with him at the Surgery Center. I don't know if it is the same for pretty much all doctors but you could ask. I just thought I'd try to let other people know of my experience in case you might have some of the same thoughts.

Been going to Dr. Dobler-Dixon for over 2 years for Glaucoma problems. Had surgery on both eyes…read more Dr. Dobler-Dixon is an EXCELLENT doctor with an excellent reputation. Shown by the number of patients requesting her services, waiting room is always packed!! I drive 100 miles on way to see Dr. Dobler-Dixon about every 3 months. She's such an excellent doctor that I'd wait longer if need be......

This doctor is HORRIBLE at managing time! Over half of the waiting has been here for at least 2…read morehours and it's 5pm! From what I've witnessed she will call a patient in. Five minutes later they come back out to the waiting area. Then wait another 30 minutes at least before being called back in. This happens on average of three times from what I've witnessed. This is ridiculous!!!! Just heard from another patient it's always this way and she's the only one in Amarillo that provides this service!!!!! Calling all eye surgeons!!!! Give Amarillo some options! From my experience I'm willing to drive my mother to Dallas each time just so we can get more attentive care!!!! We have lives too doc!!!!!!!!!!! To add to her incredibly unprofessional management with patients time. She prescribed an eye drop that had to be specially ordered ( which caused my mother to have to go 5 days without her "prescribed" eye drops AFTER surgery ) and would have cost her $183. After I looked into it she could have had the generic of the same drug for $17 and could have gotten right away. I had to demand a different prescription because she had specifically written the prescription for that brand. Even then I had a hard time ( took me two days) getting them to resend it with what my mom could afford. She's getting kickbacks I'm sure and if you request to speak with her on the phone about it you'll bee directed to a "technician". Sketchy practice if you ask me.

Great optometrist. He is so patient and will answer your questions. He never seems hurried even…read morewhen I can't decide which view is clearer (it takes a few flips of the machine for me to decide - each time). He is popular for a reason. You will need to plan ahead for an appointment, like 6 weeks ahead. I'm moving out of state and will miss his expertise.

Favorite optometrist ever! Plus, convenient being right next to Costco. Thorough exam from a…read moreknowledgeable doctor and a friendly and helpful staff.

Dr. Gibson and his staff are caring, knowledgeable and are thorough (but not "thorough" meaning…read morethey perform unnecessary "extras" - that is NOT what I mean!). They provide a wide array of checks on your eyes to ensure overall eye health, no new forming issues, look for any changes that might be indicative of an issue - many of these are their standard practice! They also have a keen eye and have other tests to utilize if there is an indication of a need to confirm or deny any suspicious results. - Honestly, I also enjoy just visiting with Dr. Gibson during the appointment. He is really a pretty neat guy... I highly recommend these doctors!

Eye exam and glasses. Not much of a wait time and dr was…read morevery informative. Front desk person at check out wasn't your usually friendly Texas employee!

Here I am again dealing with the incompetent business office at the Quaker location in Lubbock…read more If my insurance allowed me to go somewhere else, I'd be gone in a minute. These people lowball your estimate. They make you pay that up front. Then blame the insurance company when they send you a larger bill after surgery.. I paid up front almost 700. That was supposed to be what my insurance wouldn't pay. I questioned it heavily about everything being included. Oh yes ma'am he (Jason) says. These employees have been there long enough to know how estimates should be figured. Yet they lowball to get you to sign off on the surgery. After surgery I get another bill for 800 plus. There were no problems with my surgery to cause extra charges. Really bad business practices. If you have the option to use another place? Go there instead of here. The business office is inept. Incapable of treating people fairly. So deceptive. They are in no way being upfront with their patients about cost of services. Evidently their company thinks that is fine and encourages it. I have no problem paying my bill. I just expect West Texas Eye Assoc to be upfront about charges form the beginning. Oh and if you tune in to people talking in the waiting area, it's always packed. You'll hear many complaints. One lady and one gentleman were more than happy to share their experience with West Texas Eye business office. I know I am not alone in my experience.

My experience with this clinic for a contact lens exam was extremely poor, primarily due to…read moreconsistent failures in communication and follow-through by the office staff. Timeline of Issues: 10/23 (Initial Exam): I was told trial contact lenses for my new prescription would be ordered. 11/6 (Follow-up): I returned due to persistent eyelid irritation. The trial lenses had not been ordered. The doctor agreed to call in a prescription for the irritation immediately. 12/3 (Prescription Call): I finally received a call from the pharmacy regarding the eyelid prescription. By this time, I had already successfully treated the issue using natural remedies due to the long delay. 12/10 (Current Date): After calling the office, I learned that the trial contacts were never ordered at all. This lack of action has left me without necessary contacts. An order is supposedly being placed today. Key Concerns: Failure to Order Trials: The primary issue is the repeated failure to order my trial contact lenses, which has severely impacted my ability to obtain my new prescription. Poor Communication: There was a nearly four-week delay in calling in a necessary medical prescription. Furthermore, the office staff rarely answers the phone, making follow-up difficult. Prescription Release: The office is currently refusing to release my contact lens prescription until I have tried the new one, but they have actively prevented me from doing so by failing to order the trials. I wasted over a month dealing with inadequate service and poor logistical management. I urge the clinic to improve its administrative processes and communication immediately.

The most arrogant and pompous Dr. I've seen in my life. I will never accept an appointment with…read morehim again. Dismissive attitude over answers to questions he asked. Talks over you when trying to answer. Nonexistent bedside manner.

Shockingly cold and uncaring doctor. Literally spent less than 5 minutes with us and did not allow…read moreany questions or concerns about medication being prescribed, but immediately said "you need a second opinion," said goodbye, and walked out of the room. Do not recommend him or this clinic.

She is the absolutely best in Amarillo! Do yourself a great service and go see her. She helped my…read morestep grandchild with an eye problem that no one else noticed. I won't go to anyone else.

This office describes EXCELLENT service to the max! Absolutely the best for the entire family.read more

They were amazing!! I needed my glasses repaired last minute, I'm not from Lubbock and they saved…read morethe day! They fixed it quickly and didn't even charge me, I definitely recommend them and will most likely get my next set a glasses from them!

They take the time to get the fit and lenses right, and they offer great service after the sale…read morewhen frames need adjustments or repair.