Had to get a screw back replacement for my earring back . Knowledgable and courteous with a…read moreRemarkable store.

4.5 almost 5.0 (not quite a 5 simply because their prices seem high for new jewelry, but most…read morestores are pricey!) Overall- I appreciate the diligence their team provides when you have your fine jewelry repaired. They are trustworthy, honest, and reliable! When you walk into the store you feel a bit cramped but it's simply because they have so many great cabinets full of authentic diamonds and lovely jewelry, along with cute personal and home items! They were very honest with me on the timing of my repairs and offered estimates before I conclusively decided to repair the rings (or not). I am thankful they're in business and have been for decades in Amarillo, Texas! And I have yet to find a better jewelry cleaner! I overheard them telling a customer that their cleaning process also involves steaming. Wow my rings were returned better than new. I'll be back!

ORIGINAL: Mr. Keith is the nicest man and the most helpful! Customer service is top notch!…read moreBeautiful pieces of jewelry in a non-pushy atmosphere. Mr. Keith is a jeweler and not a salesman. If you know anything about gemstones, the quality he has is top-notch for extremely competitive prices. Compared to Zale's, Kays, and Jared's, his stones are exceptional. This is a small-town business I will support. Mr. Keith will tell you he, "wants to earn your business," and by his actions and friendliness you can tell he means it. UPDATE: I could not go into a lot of detail in my previous review, but now I can. I bought an engagement ring from J Keith's Jewelry and my original opinion of Mr. Keith and J Keith's Jewelry has not changed! They are exceptional! My first visit, I went into the store once by myself and Mr. Keith showed me some loose diamonds, I was interested in. I wasn't sure or sold on a diamond yet, but he wrote a note about my favorite stones. I asked him for help with a setting. My fiancée and I found a setting she liked at Jared's, but Mr. Keith showed me how the construction of that ring was not the best. He wasn't pushy and he did not talk poorly about the other business, just was honest. Mr. Keith helped me pick out a similar and better constructed setting and he ordered it into the store so I could see it. He didn't charge me a dime to do it and it showed he really cared. My second visit was with my now fiancée. I told her we were just going to look at a setting I found for her. Mr. Keith was SO smooth! He put the setting on my fiancé's finger, and she loved it. He said, "you can't really get a feel for it unless there's a stone in it." So, he took the three diamonds I had looked at earlier on my first visit and he set them in the ring loosely so she could get a feel for it. She of course fell in love with one, which ended up being the stone I bought. She had no idea she chose her diamond and it made the large purchase a little easier for me. Mr. Keith was totally responsible for that and I'm so thankful. Mr. Keith's exceptional customer service didn't stop there. He was helpful with payment and pickup plans (especially complicated due to COVID) and he even sent our diamond to GIA to get inscribed because I told him I felt more comfortable with an inscribed diamond. He even recommended an excellent jewelry insurance company. Months later, I've proposed, and she has said yes! We are looking forward to going in together to meet with Mr. Keith to purchase wedding bands. Thank you so much Mr. Keith. SIDE NOTE: Mr. Keith's diamonds were exceptional quality for what they were rated in my non-professional opinion. I looked at a lot of magnified diamonds online and in big box stores like Jared's, Zale's, etc. In each instance, a similarly rated diamond in the big box store was exponentially more expensive and worse looking than the stones J Keith's offered. It's rare nowadays to find a better deal in-store rather than online, and with J Keith's I felt like I was able to. The prices weren't "too good to be true" but I felt like J Keith's prices were more competitive with the online diamond stores and his prices definitely blew the big box stores out of the water. Thanks J. Keith! See you soon!

Absolutely the best jeweler! High quality workmanship, fair, honest and great customer service…read more Thank you! I love my ring!

Cindy was amazing!! She is very creative and a beautiful artist that helps you find any wardrobe…read morepiece for any occasion that you may need. Highly recommend!!

The store is filled with vintage treasures for all occasions from different eras - sleepwear,…read moreformal wear, leisure wear including Hawaiian muumuus. Also shoes, hats, jewelry, and costumes. Don't miss out! This is a very special shop with a charming owner who was incredibly helpful. If I lived here, I'd be a regular!

I chose to look for an anniversary gift for my wife at Thacker. I was greeted right away and guided…read moreto pieces that matched my request quickly. There were style options to choose from and a range of prices. Once I made my selection, it was gift wrapped beautifully and I was on my way. I knew about what I wanted and Thackery provided it without high pressure sales or drawn out "warranty" tactics. I will be going back the next time jewely is the appropriate gift.

Lady who tried helping me with a very sentimental piece of jewelry was not helpful at all. She…read morecommented multiple times the "diamonds weren't that big" or "I can't believe a man wore this" In reference to my dad who passed away recently. She told me I was better off buying a new piece of jewelry rather than making something special with the only thing I have left of him. I left shocked & in tears ... and obviously with my ring still in my possession! Do not plan on stepping foot in that place ever again.

On two occasions both being my birthdays I bought Lab grown diamond earrings and was really…read morehappy,one set was white gold and the other yellow gold,but on my third purchase I wanted to buy another pair of 0.50 which is 0.25 in each ear but this time I wanted them to be Natural diamonds which would be quite pricey,I had a pair ordered and paid weekly three to four hundred dollars until I paid in full which costs over eleven hundred dollars but money doesn't mean nothing it's the opportunity to own the best of the best even though I am a male past my forties,I spoke to Becky and I placed my order and when they arrived they were not 0.50mm but 0.60 0.30 in each ear which I wanted something smaller than 0.50 0.25 in each ear or around the same size,I was a bit disappointed at the time but realized she got me more bang for my buck and she explained that they were about the same but had more bling for its size which I was really excited about now instead of having lab grown diamonds which are fabulous I now would own a pair of natural diamond earrings,At first I wasn't sure if I'd like them because of the upgrade in size,but now I realize they are perfect,I wear them every single day and clean them daily with Dawn dish soap and warm water.WOW,,,Thank you Becky for doing you to get me a great bargain.You are truly the best and I apologize for my impatience rather they'd be to big but have become a great part of my everyday life.and I also want to thank everyone who attended to me which I know are a remarkable team.thank You Chris as well.

Becky and her team at Robert Lance Jewelers did an amazing job helping me pick the perfect ring for…read moremy fiancée. I can't recommend them enough!

Beautiful restored building! Was able to go on a tour and loved it!! Had my 2 young children and…read morethey enjoyed it also. The staff was so friendly and went out of their way for us. The jewelry was absolutely beautiful and very reasonably priced.