I rarely feel the need to write reviews, positive or negative. If a company doesn't deliver, I made a bad choice using their product or service. In this case however, I must state that Weaknecht Archery may be one of the worst businesses that I ever encountered. First, some brief background...in the summer of 2024, I noticed a screw was missing from the scope rail on my Excalibur crossbow, which I believed was causing me difficulty in zeroing in the crossbow. In the end the main issue was a scope that had gone bad over time, which Excalibur took care of completely at no charge due to their excellent warranty. But prior to diagnosing the scope as the culprit, I took the crossbow to Weaknecht Archery; they "properly replaced the screw", told me "that a missing screw couldn't possibly cause that issue", charged me $5 for the screw and sent me on my way. I put an older scope back on and had a successful archery season. In the summer of 2025 I decided to upgrade to a better scope. Although I could get decent groupings, every few days I would have to check and adjust the scope; the problem persisted into the season. That's when I noticed the scope rail was moving over time (again). I tried to tighten the screws and to my amazement the screw that Weaknecht Archery installed was not able to be tightened. I believe they "fixed it" with lock-tite because the boss was stripped; for the record, I did not strip the threads. So back to Weaknecht's Archery where I requested that the crossbow be sent to Excalibur for warranty service; incidentally the person on duty agreed that the crossbow should be sent out due to the nature of the issue and stated that it would be many weeks or months for the repair in the middle of the archery season. In order to keep hunting (based on their information about repair time), I purchased a new Excalibur crossbow from Weaknecht Archery. My first Excalibur was purchased at Cabela's; I received better support and information from them at the time of purchase. The new Excalibur crossbow (from Weaknecht Archery) was not set up correctly, the sales person gave me wrong information about the current settings for the string, told me not to bother with installing the sound suppressors, told me that I could use my current string cocking/decocking aid and string changing aid (which was also incorrect) and the crossbow had a faulty string installed which I discovered after several shots. I am not sure it was even the correct string because the replacement strings from Excalibur are slightly different. Excalibur provided me with the proper information and support for my new crossbow, not Weaknecht Archery. And what about my older crossbow that should have been sent to Excalibur for proper service? Weaknecht Archery never sent it out. Unbeknownst to me, within a week they "called me", but never left a message. A month later they called again, sounding annoyed that I didn't pick up the crossbow. When I asked them if it was sent out for the requested work, their response was "we work on 50 bows a week and cannot keep track of which ones are sent out versus the ones repaired in house". Both employees became argumentative, defensive and countered their own statements when the point being made favored their position. They did not follow Excalibur's warranty procedures and then charged me for something that would/should have been totally covered by Excalibur. They didn't even supply me with a bill itemizing what was or wasn't done for service. When I called them on this practice of making repairs under warranty and charging money, they stated that "Excalibur does not get to dictate how we do business". Finally, I think they "fixed" the issue the same way as in the summer of 2024. Per other reviews that I have read, this business has a chip on their shoulder as soon as they find out that you didn't purchase the product from them; even though (remember) I purchased a new crossbow from them. One would think a better way to handle a prospective new customer who purchased elsewhere would be with a statement like..."hey, I understand that you purchased somewhere else, but we're going to show you why we are the archery store that will take care of you and your hunting needs". If you have read this entire review, let me be blunt, everything about this business is questionable: sales support, repair service and customer relations...they are all atrocious. I recommend that you find an archery shop that really cares about its customers; I will NEVER go back to Weaknecht Archery. read more