We had a birthday party here. Thank you Urban Air. The staff was great. Thank you so much!read more

The service is awesome and the price is great. The people are very nice and they play Christian…read moremusic.

Frankly, a single male with no children and one cat like myself should not really be dining at…read moreChuck E. Cheese! However, yesterday when I went to the Home Depot across the street to pick up a few things, I saw a really sad-looking Chuck E. Cheese, devoid of all but two cars but with signage indicating that they are still open, and are selling large pizzas or small wings for $5 each. I have not had Chuck E. Cheese since I was a child in grade school, so I decided that this COVID-19 environment is a good time to order a takeout pizza from them. After all, they probably appreciate the business right now. There is a number on the door to place an order, and it was promptly answered. Large pizzas were indeed $5 but toppings are an additional $2 each. Pepsi products are served at Chuck E. Cheese but I did not order a drink. I ordered a large pizza with Canadian Bacon and the employee on the line said to come into the building in about 10 minutes. Ten minutes have passed and I entered the restaurant and the lady knew what I ordered and it was ready. They practiced social distancing inside, with a Plexiglass barrier installed between the cashier and customer. After paying, another employee came out from the kitchen with my pizza and I was ready to go. The pizza came in a rather generic box, that reads "Life Tastes Better With Pizza," with an illustration of a pizza shaped like the State of Texas. I didn't really understand it, since we are about 30 miles inside Louisiana, but I presume that Chuck E. Cheese sourced whatever boxes are available at the time. In any case, it kept the pizza well for me to take home. At home, the pizza stayed hot and fresh, and was clearly something I expect kids to enjoy: A no-frills pizza with a good crust, a lot of mozzarella cheese, and ample amount of toppings. Perhaps a little on the bland side for my more sophisticated palate for pizza, but fortunately I had some crushed red pepper from a prior pizza run that I used which made a difference. Overall, as we are in this COVID-19 business environment, it was a good time for me to try out a place I normally would not patronize. The pizza gave me positive childhood memories, and I would definitely encourage others to support this and similar business during these difficult times.

Chuck E. Cheese - Lake Charles, Louisiana…read more Overall Rating: 1/5 - Overpriced, Underwhelming, and Extremely Disappointing Birthday Experience I recently hosted a birthday party at the Chuck E. Cheese location in Lake Charles, Louisiana, and unfortunately, the entire experience was disappointing. From the disorganized check-in process to the broken arcade games, overpriced mediocre pizza, and lackluster birthday celebration, I can confidently say that I will not be returning or recommending this location as a birthday party venue. Check-In and Customer Service Upon arrival, we were greeted at the entrance, checked in for our party, and directed to our designated tables. However, the front desk appeared chaotic and disorganized. Several employees were standing around, and most simply stared without speaking or offering assistance. One woman, whom I assumed may have been a manager because she seemed the most knowledgeable about the process, handled my check-in. Unfortunately, I did not catch her name. The overall first impression was that the staff lacked coordination, communication, and a welcoming atmosphere. Arcade Experience - Extremely Disappointing This was probably one of my biggest frustrations. Several arcade machines were broken or not functioning properly. In my opinion, this location already has a limited selection of games, especially considering the number of children and birthday parties being accommodated simultaneously. With multiple machines out of service, children were left waiting for the few functioning games. Naturally, some children continued playing the same games repeatedly, making it even more difficult for others to enjoy their time. When you're advertising a two-hour unlimited arcade experience, the expectation is that children will actually have access to enough functioning games to enjoy those two hours. Unfortunately, that was not the case. I would rate the arcade experience VERY POOR. The children were excited to play, but the limited availability of functioning machines significantly diminished the value of what we paid for. Food Service - Disorganized, Late, and Overpriced Our birthday table was prepared with tablecloths and plates, which I appreciated. I had also preordered two pizzas and paid for them in full at the front desk upon arrival. However, another employee later approached our table to ask whether we had paid for the pizzas. This was confusing and demonstrated what appeared to be a breakdown in communication between employees. The two pizzas were already listed on our birthday party reservation card at the table. Why wasn't there a system in place to verify payment internally? Why should a customer have to confirm something that should already be documented? Quite frankly, I could have answered yes whether I had paid or not. That is exactly why businesses should have reliable internal processes for confirming payments rather than depending on customers to verbally verify transactions. We were also given an estimated time for our food to arrive, somewhere around 3:30-4:00 p.m., but it was well after 4:00 before our pizzas were delivered. I will acknowledge that the pizzas arrived hot. As for the quality? Completely unimpressive. Chuck E. Cheese pizza is mediocre at best, especially considering the price. Paying more than $20 for a basic, one-topping pizza of that quality is ridiculous. I've had Hunt Brothers Pizza that tasted significantly better for a fraction of the cost. I understand that food sales are part of the business model, but the pricing should at least reflect the quality. In this case, it absolutely did not. Birthday Show - Unenthusiastic and Impersonal The birthday celebration itself was another disappointment. Chuck E. eventually came out for what I would loosely describe as a birthday show. It consisted of some singing and clapping, but the character's performance seemed unenthusiastic and lacked the excitement I would expect from a children's birthday venue. I will give credit to the employees who participated in the celebration. However, with approximately six or seven birthday parties taking place at once, the entire experience felt rushed, generic, and impersonal. I understand the business may find it more efficient to combine birthday celebrations, but from a customer's perspective, it takes away from what should be a special moment for the birthday child. There was nothing particularly memorable or exciting about the performance. It felt more like someone briefly stopping by the table to sing Happy Birthday than an actual birthday show. Birthday Package - Poor Value for the Money I selected the $99 birthday package and purchased additional pizzas. I specifically chose this option because I could not justify paying $29.99 per child for the upgraded package. Two of my invited guests did not attend, and quite frankly, I would have been even more frustrated had I purchased the more expensive package, considering the num

Staff were really nice! I just wanted to say that a lot of the workers are Christians and they have…read moreChristian music like Forrest Frank playing all the time. The experience was so fun! We got the cheapest pass but we still has tons of fun! Would definitely recommend.

danika ass is very rude, she likes to roll her eyes when she has to take an order. i saw her coming…read moreout of the bathroom with smoking coming out her mouth, didn't wash her hands and boxed ny pizza....

Had a great time on a Friday morning. Staff members were very friendly and checked us in promptly…read more I observed staff members going around and cleaning mats and equipment. Conveniently located and ample parking available. Would go to again.

So much room for activities. I've wanted to do a trampoline park for a while but I wasn't sure they…read morewere made for adults. While you will probably have more fun as smaller human big kids can still have fun here too. The check in process was a bit slow and it seemed like a lot of people were standing around but it was quick once we got to the register. I recommend reservations before hand to reduce waiting time. 90 minutes is also just the correct amount of time to fully exhaust yourself.

Great service! Big shout out to Kathy for taking care of us, she was great! We'll definitely be…read moreback.

if I could give zero stars on the food I sure would. The food here is expensive for the food you…read moreget. pull pork is suppose to be stringy not big chunks of meat on nachos. also the cheese on it was about the size of a quarter ask for more they want to charge a arm and a leg. The manager was no help asked for a little more cheese and wanted to charge. made them throw away whole thing. make sure to eat before coming here. I'm sure this place could do a lot better food wise. MAKE SURE TO EAT BEFORE ORDERING FOOD AT THIS PLACE. DONT SAY I DIDNT WARN YOU.

I have been to my fair share of jump parks due to social events with an organization and fun…read moreoutings with my little sisters. I live in Austin, so honestly I was not expecting much when it came to Beaumont, Texas having a decent jump park. To my surprise, it's great! HUGE floor plan, with a party area, arcade games, snack bar and different jumping areas. The huge trampoline jump part is separated by different age groups...but i'll be honest, the signs didn't keep my little sisters from going to whatever part they wanted - they can't read! There's a designated toddler area also. The place is extremely clean, thankfully, and the staff was nice. The only weird thing to me is the "no denim" part. Out of all the parks I've been to, this is the only one that refuses to allow denim materials to be worn. I asked, out of curiosity/shock and it turns out that the denim material wears away at the trampolines. Makes sense. tl;dr Clean, large jump park. Don't wear denim.

We came in around 11am no one is working any of the stations only 2 people are working around the…read morecounter and 1 bartender. This place has so much potential but poor lighting unclean jump pads and poor maintenance really is what is bringing this place down.

Kids love it but it smells like garbage. It is slight but the kind of stink that sits in the back…read moreof your throat. The place needs a good cleaning. Especially the garbage cans which are stationed every ten feet.

Our kids loved it here! Amazing service, fun attractions and lots of activities for everyone. We…read morewill be back!

This place is amazing! It's so inclusive and awesome families come here. My only complaint bc I…read morehave a sensory disorder is the air freshener smell. But it's just so good I'm not knocking any stars.