They just cancelled a cleaning for today less than two hours away! They said it was due to a medical emergency. Offered a discount for next week. Then, they offered a complimentary cleaning. What am I supposed to do for this weekend? I schedule the cleanings for Fridays so that our place is clean for the weekend. Last time, 2 weeks ago, they kept trying to get me to change to a different day than Friday... also due to an unexpected emergency! That was the last time they came. I will have to find a new service. On top of that, they don't lift things off shelves to clean them or clean the items on the shelves. And this is after I put away most of the things before they come so that the counters are empty. I would not use this service. Also, they charge for the cleaning the day before they arrive. So, I've been charged for the cleaning they just canceled. I am now told it was just a temporary hold. So, I should get my money back. Now, they have rescinded the complimentary cleaning because I posted an honest review! And, I have been tipping them on top of their fee. Per the cleaners' request, I have tipped the cleaners personally through Zelle, not through the website. This is what I get! And, they have only come about 3 times. This would have been the fourth time. One time they tried to get me to change the day & today they canceled with less than 2 hours notice on the DAY OF the cleaning. That's 50% of the scheduled cleanings! They do not care. They are now penalizing me for posting a review. This is how they treat a new customer. There was a lot of lip service with nothing to back it up. The texts included, "If there is anything we can do..." but they canceled with less than 2 hours' notice & pulled their offer for a free cleaning next week. I was going to accept the cleaning & edit the review to reflect that they are making it up to me. They are not. I would stay away from Edgar V & this service. The cleaners were okay, but the lack of thoroughness, the inability to put sheets on the right way, & I'm still tipping through Zelle? There are better cleaning companies out there, and obviously more considerate. read more