Lisa responded to my project request two days ago and was cordial. We agreed she would come over…read moretonight at 5pm. I've been waiting for an hour, and she won't respond to my texts. No-show, no-call, and a huge waste of my time.

Lisa did a great job! she took her time and it felt so good to come back to a well cleaned space…read more looking forward to long term relationship with Lisa. thanks

We absolutely love the way they take care of our home! They are very friendly and handle…read moreeverything with care. We have had other cleaning services in the past and they are by far the best we have ever had! If you are looking for a great cleaning service we highly recommend them and look no further!

Vivi was a great cleaner. She did her best around all my mess. Sometimes there were areas that I'd…read morejust have her skip if they weren't accessible. She came weekly. Then one week, with no notice, no discussion, her husband called me to say that she didn't want to come to my house anymore because it was too hard. I felt crushed and ashamed. I know my house is messy. I'm disabled and really struggle. I honestly expected a price increase, which would have been fine. If I couldn't afford it, I would have seen if maybe every other week would work, etc. Instead, I just got shamed and dropped with about 5 minutes notice prior to a visit. For this reason, I would not recommend Vivi to disabled people or those who are worried about a cleaner judging them. She will judge you, and might fire you for not being clean enough.

Very responsive, did an absolutely great moving out cleaning. Arrived on time was very quick.read more

Chavez showed up as scheduled even though his wife had just had a baby the night before. We asked…read moreif he wanted or needed to reschedule but he said no. His work was done very well and he had some great cleaning equipment.

We have utilized this company for quite sometime. Gina, the owner, combined with the regular…read morecleaning staff assigned to clean our home, makes our experience with this company positive. Regarding cleaning, our home looks and smells fantastic after the staff leave & we are pleased with the cleaning. More importantly, the cleaning staff's customer service skills are wonderful & we've only had to call Gina twice in reference to the cleaning (minor issues that were promptly corrected with the next cleaning). Gina has also been very accommodating, when necessary, to my family if events should arise that prevent our regular cleaning day without any questions or difficulties. Based upon the cleaning alone, I would rate M2P Champaign, IL a 5-star! My review, however, is not 5-star. Reason being, the poor customer service from Gina's secretary, Jody & her Manager, Kindra. On two seperate occassions, both women were rude, inconsiderate, inappropriate & overall, lacked the customer service skills needed to address problems. As a result of their behaviors, a call to the M2P corporate headquarters was necessary more than once, but as predicted, Gina solved the problem, & her ability to diffuse the situation was outstanding. Based upon Gina's customer service skills alone, I would again, rate M2P Champaign, IL as a 5-star company, but as a result of her two employees, I can only rate it as a 3. Thanks Gina!

Have had M2P come in on two occasions…read more The first was to wash walls, windows, and pretty much make our old basement sparkle. It did. The second was a whole house clean, including some high up windows, French doors and carpet cleaning. Both times, I've been pleased with professionalism, process, level of quality, and timeliness of Maid to Perfection. Staff is courteous and thorough, and the walk-thru beforehand ensures that what's important gets covered. I'm not someone for whom regular professional cleaning is possible. So when they have come by, it's been a real treat--and at a reasonable and straightforward price. Highly recommend.

Scheduled a week in advanced to deep clean a home at 10AM on Nov 18th but they never showed up. I…read moreconfirmed with them three days before then the day before. The day of at 10:10am i tried texting, then at 10:20am tried calling twice but no luck. Very disappointed because i am on a time constant (hence why i scheduled a week in advanced) Please do not go with this company.

From the owner: Your messy kitchen has finally met its match. We live for the chores you hate. The dirt? Consider…read moreit hurt. Stop sacrificing your precious weekend scrubbing and dusting. Our expert cleaners are meticulous, reliable, and leave no corner untouched, so you can simply come home and relax.

Doesn't pay her workers. There has been 2 reports of workers who have stated they haven't gotten…read morepaid for their work. The Manager is very passive agresssive and rude.

I would not hire this service to clean your Airbnb. Here is why…read more LACK of COMMUNICATION: Rarely communicated if we were scheduled for cleaning; we had to reach out to her to make sure, often the day of cleaning. INCONSISTENT AND SUBPAR CLEANING: There was always something not cleaned. Poop stain in the toilet, toilet rim not cleaned, hair in the tub and floor, floors were not mopped all the time, not vacuumed properly, never vacuumed the front door mat, tables not wiped, hair on the bed, linens not changed, beds not made, dirt under the bed and coffee pot not checked and cleaned. Linens she laundered came back yellow and dingy. Linens missing and other Airbnb's linens were returned. SCHEDULING PROBLEMS: Asked if cleaning could be done the day after checkout due to personal life. Cleaners do not show up. Cleaners show up late after 3 pm (typical Airbnb check in time). UNTRAINED STAFF: Meghan has a huge checklist on her website of what they do to clean Airbnbs. However she does not train her cleaners and they do less than half of what is on that list. Huge turn over of her staff; always someone new cleaning so they have no idea how to clean an Airbnb. NO ACCOUNTABILITY AND FULL OF EXCUSES: Never acknowledges subpar cleaning nor apologizes for it. There is always an excuse. Excuses used were annoying really. Instead of owning up to it and reassuring us that she would speak with her staff, she would blame it on someone or something else. Excuses for scheduling problems included: short-staffed, staff was out ill, out of town, had kids events to attend, away on vacation. Bath mats not replaced/missing with the excuse that the mats are 2 different sizes. We did not complain about everything. We ended up taking care of most of the mishaps because we tired of the excuses. But basic cleaning was not done all the time and scheduling issues and her excuses made it difficult to work with her. Our last text encounter was heated. I was short due to my frustration of her cleaners not showing up and it was almost the end of the day. And this was after she asked to SWITCH the day of the cleaning due to her being out of town for her daughter's dance competition. Not sure if she realizes the importance of having a timely Airbnb turnover due to last-minute bookings. After ending the service, It took several texts for her to return our linens, and we had to pick them up ourselves, and we are still missing some linens.

So appreciative of the thorough job these folks did for us! We were putting our house on the market…read moreand requested a deep cleaning before starting to show it. They did a fantastic job, brought in a whole crew and tackled the job super-efficiently (and believe me, it was filthy!). Worth every penny, and we are asking them back to help us to do a final clean after the movers take all our stuff out.

Not a good cleaning. Felt rushed ran into my apartment late and was harsh with all of my…read morebelongings. On phone talking A LOT.