Their company's pledge of honesty and fair dealing was a clue. Then we met others who were there…read moreto buy used cars in great condition. One had bought 10 cars from them, another had bought 3. Repeat customers are the surest sign that the company treats its customers well! We bought a beautiful old BMW convertible and it is a great pleasure to drive. We chose the hard-top convertible so we could drive w the top down when we're cruising up or down Gulf Blvd in the barrier islands. They were giving the car its final detailing & discovered the front brakes were worn and a tire had a nail in it near the rim where it can't be repaired. They installed new front brakes & new tires before they'd release the car to us. We had already paid for it, yet they didn't charge us extra for these fixes. That's commitment to their stated business principles!! We'll definitely be back. They say what they mean, and mean what they say. Straight dealing. How refreshing!! Nice folks, too, a pleasure to work with!

We traded our vehicle with one from Genuine Motorcars. Their ad indicated that their vehicle was…read more"certified" and in excellent condition. We dealt with the owner, Jim DiGuiseppe, who also assured us that their vehicle was inspected and there were absolutely no issues with it! Being out of state, we purchased their vehicle based their assurances - a big mistake! Before shipping our trade vehicle to them, we had it detailed, filled the gas tank, and included all the receipts and documents with our car. However, they didn't even put enough fuel in their car so we could drive it to a gas station after picking it up! On the way to get fuel, the car died due to lack of fuel, stranding us! The owner told us that he had a buyer for our car and we agreed to the trade at over $40,000 loss. Upon receiving our vehicle, it was listed on the dealer's site for sale at $10,000 over what was given to us in trade! A total misrepresentation! Regardless, we hope that they'll be able to profit from selling our vehicle. We immediately noticed many issues with the vehicle: altered and inoperative speedometer, missing keys, missing the wind deflector and missing battery charger. Old engine oil, broken dipstick neck, clogged air filters, bald tires, damaged wheels, severe shakes, numerous rattles, and etc. We brought all these to the owner's (Jim DiGuiseppe) attention immediately. He promised that he would look for the missing keys, but he never provided them! Later, he refused to accept any responsibility claiming that he sold the car "AS IS"! He also accused us with trying to coerce him to compensate us in exchange for a good review! All we asked him was if he would cover some of the unexpected and hidden repairs so we wouldn't include them in this review. Photos of the speedometer and the tire attached. So far we have spent over $4,300 and anticipate to spend another almost $16,000, totaling over $20,000 on the car that the dealership and the owner, Jim DiGuiseppe, claimed to be certified and in perfect condition! We are planning to file a complaint with the Florida Department of Highway Safety & Motor Vehicles, Bureau of Dealer Services. No dealership should be able to sell a vehicle with dangerous and unsafe tires and altered speedometer, among other issues! These are what we have spent so far on their supposedly perfect vehicle! - Replacing the missing keys; $ $1,752. - Repairing 3 wheels; $ 420. - Balancing the wheels $88. - Tires; $757. - Alignment $250. - Oil/filter change: $550. - Air filters: $200. - Missing battery Charger, $210. - Battery connector cable: $94. - Dipstick neck: $18. Ongoing anticipated repairs and replacements: - Wind deflector: $8,083. - Instrument cluster:$6,720, plus $975 labor. - Checking and correcting door rattles by removing door panels: $800 to $1,200. - Other possible issues... To the future buyers from Genuine Motorcars, do not take their words and their ads about the condition of their vehicles! UPDATE: The dealer responded that the car was inspected and not an "AS IS" vehicle!, coming with engine and drive train warranty. We had no problem with drivetrain or engine. If the car was actually inspected, how could they have possibly missed the bald tires and stuck speedometer? We immediately sent the photos of the above to the dealer, but Jim DiGuiseppe's response was that the car was sold "AS IS" and refused to accept any liabilities! Why would anyone replace good tires and clean engine oil, or repair good wheels, cause rattles, and replace clean air filters? If he actually paid for inspection, he should demand a refund. We have receipts for all these and other repairs and replacements. Please see the photos we sent him right after the purchase showing a bald tire and the speedometer stuck on 60 mph when the car is parked! We have purchase many vehicles from out of state. However, we never had any issues with any of them except with our last purchase from this dealership, Genuine Motorcars and the dishonest owner/manager Jim DiGuiseppe. They clearly sold us a LEMON for over $116,000!

Tonya is absolutely an amazing salesperson. She goes above and beyond! Thank you Tonya for being…read moreso wonderful and accomidating!

Big Kudos to Crown Nissan and John Hartley . The whole process was easy and done quickly. I really…read moreappreciate not having to spend hours to accomplish a fair deal. Kyle and Devonte were great and insured the deal went smooth. I am and have been in the business 30+ years and I can honestly appreciate a good salesperson and staff.

Maher Collision, a subsidiary of Maher Chevrolet, is an accredited GEICO body shop that was…read morerecommended to me by my GEICO insurance adjuster. I popped in and talked to Lisa. With great fortitude and perseverance she got through to a live person at GEICO (Something I've been unable to accomplish) and got the phone number and email of my claims adjuster. We will see how this all plays out since this Saga began. A piece of rebar sticking out of a parking block almost tore my bumper off. I went to my go to local body shop to have it repaired and everything seemed fine... Except my dashboard warning signs telling me my front bumper sensors were off-line. I went to the Toyota dealership to have that taken care of, but in the process the new bumper itself became loose, which meant starting the whole process over, since the dealership told me that the bumper could not be properly affixed because it did not fit right. WTF?!? It fit right before bringing it to the dealership... back to square one. Fortunately my GEICO adjuster has seen similar things in the past and told me: SHIT HAPPENS I'll update this review as I go through the process for the second time.

Absolutely terrible service experience. $250 oil change that took 3 hours. Plus more time to check…read moreout. The service rep was completely unapologetic, I made a 7:30am appointment with assurances that early morning would get me out quick before they got busy and behind schedule. This didn't work. After 2+ hours the sales manager said he would go find out what was happening. He never followed up to let me know the status. I've never bought a car from these guys and after these experiences were serviced there's not a chance in the world I would buy a car from them. And I'll never be back here for service again..

Extremely disappointed with my experience at Bert Smith BMW. My daughter had reached an agreement…read morewith the dealership on a price for a vehicle and believed the deal was moving forward after filling out the credit app, provided copies of DL and confirmed a time to finalize paperwork. After negotiating and coming to terms, the dealership sold the car to someone else before giving her the opportunity to complete the purchase. This was not only frustrating but also incredibly unprofessional. When a customer invests time discussing a vehicle, negotiating a price, and believes an agreement has been reached, they expect the dealership to honor its commitment. Instead, my daughter was left disappointed and feeling misled. Customer service is built on trust, and this experience showed a lack of integrity and respect for the customer. I understand that dealerships want to sell cars quickly, but selling a vehicle out from under a customer after agreeing on terms reflects poorly on the business. Based on our experience, I cannot recommend Bert Smith BMW.

Hats off to my new service advisor Ray. He was solid. Thanks Ray look forward to a continued…read morerelationship at BMW.

Complements for service manager, Jorge - he came through for us when we discovered a brand new tire…read morepicked up a screw and was down to 12 pounds of pressure! We had a road trip planned the following day so it really meant a lot that he got us in and out in no time :)

This dealership engaged in LOAN PACKING and DECEPTIVE FINANCING practices…read more Deceptive trade practices. Unconscionable deals. Misrepresentation in financing, added multiple unnecessary warranty products into your loan. etc. Gap insurance all is included in your insurance policy. (not an extra insurance needed) If you got scammed, You're not stuck in this-a lot of people successfully challenge these exact situations. REPORT THIS: FLORIDA ATTORNEY GENERAL'S OFFICE FEDERAL TRADE COMMISSION CONSUMER FINANCIAL PROTECTION BUREAU

Michele in the service department is the BEST! So is our CRV! Love this car and the service we…read moreget! This dealership goes above and beyond!! Thank you for your service!

If you are looking for a seamless car-buying experience, I highly recommend Crown Honda…read more Alen provided incredible service, accommodating our schedule by FaceTiming me to do a comprehensive walk-around of our Honda Pilot TrailSport before we even arrived and took the time to further ensure we were happy with the vehicle when we arrived at the dealership. When it was time to close the sale, Dali stepped in and was a true professional. He made the financial wrap-up efficient and ensured the vehicle was perfectly detailed and fueled up before handing over the keys. Alen and Dali both made this a zero-stress, easy, purchase! Thank you Crown Honda for the amazing experience!

Met with Anthony (Tony) Scopacksa for a purchase of a Kia K5 today and he and the team at Kia went…read moreover the top in hospitality and explained every item with the purchase today. We appreciate especially learning about the Crown Care Plus PKkg which we purchased Thank you Tony & team!

We had an amazing experience with Lace Simmons! She made renewing our lease incredibly easy from…read morestart to finish. We already knew we wanted to stay with Kia because they took such great care of us the first time, and I absolutely loved my Telluride. Lace reached out with several options before we even came into the dealership. She answered all of our questions over the phone, even sent me a video of a vehicle I was interested in, and got most of the process started ahead of time so our visit was quick and seamless. When we arrived, she had a vehicle detailed and ready for me to see. She also took the time to show me another option I might like and was so patient throughout the entire process, making sure I was 100% happy with my decision. There was never any pressure, just exceptional customer service. If you're looking for someone who genuinely cares about making the car buying or leasing experience manageable, I highly recommend asking for Lace! Also, love my new Telluride.

I found the car I wanted on Autotrader and received a call from within an hour. He worked on the…read moredeal and had me pre-approved within a couple hours. Scheduled appointment for the next day and called to confirm the morning of. He was very pleasant and did not pressure me at all. At the dealer, I received the same level of customer service in all areas including Sales, Finance, and Management. awesome in the finance department. He was very personable and made the transaction less stressful

Got an amazing deal on a BMW X5 diesel off Craigslist. 1 year warranty on the vehicle, and very…read morelittle miles. Easy people to work with, and got the car shipped directly to me. Awesome!