Smooth and seamless. Joonathan and Sid made me happy. Jonathan had a price drop I saved money on sale. Sid hooked me up with great warranty,again smooth and seamless. read more

BEWARE. AVOID ALL CROWN DEALERSHIPS IN ST PETE FLORIDA NO MATTER THE MAKE OF YOUR CAR. ALL CROWN DEALERSHIPS ARE RUN BY SCAM ARTISTS & SHOULD BE INVESTIGATED. Crown Honda is very shady. Another review had the same thing happen to them a month ago: They deliberately unscrewed several of the tire wheel lug bolts (a couple were missing) so that you would come back the next day after an oil change here thinking there was something wrong with the car and they quoted $2700 to fix it. There is nothing wrong with the vehicle before the oil change. As we left from the oil change, not too far away, the car felt a little wobbly like the tires were going to come off. It was kind of very scary, we had to pull over almost got into a car accident. We went to get a second quote elsewhere the auto body place at the second quote noted that there would be no reason for the lug bolts to be this loose & even couple missing and they asked us where we had our last car service and we told them it was at Crown Honda for oil change. Which they confirm Crown has shady business practices to gauge money out of their customers. This really confirms this place is an extremely shady place. The trauma thinking something was severely wrong with the vehicle. We were very scared. We will never be bringing a vehicle there ever again OR to any Crown owned dealership. We will never bring them to a CROWN dealership ever again. Once we got the lug bolts tightened at the 2nd auto-body place where we got the second quote there has been no issues with the car so this proves that Crown Honda is extremely a very shady place. All the car needed was lug bolts tightened, and a couple new ones put on because there were two randomly missing after we left for an oil change at this very shady Crown dealership. The second place only charged us for the two lug bolts that were missing. Not $2700. BEWARE. SCAM ARTISTS WORK HERE. read more

I have a review on here already, but I would like to semi-change my review, due to the fact that the dealership called me to let me know that they are sorry this took place, but machines aren't always accurate when checking the boxes on the car windshield and the colors can go from green, to red within 5000 miles of wear and tear on the brakes and rotors. But I am no mechanic. read more

Horrible service on new passport bought 6 months ago ! And we have 5 year bumper to bumper! Team had no idea I was coming in to drop car off after I took vacation day from oil change appointment on Tuesday to get a problem fixed that was waiting for parts - manufacturing errors not even my fault but left to me time which means nothing to these people Ride share Lyft then made me wait one hour then cancelled ride and deployed another driver I tried to speak with Michelle who abruptly said to me driver here in 6 minutes Go to Tampa ! read more

If you are looking for a seamless car-buying experience, I highly recommend Crown Honda. Alen provided incredible service, accommodating our schedule by FaceTiming me to do a comprehensive walk-around of our Honda Pilot TrailSport before we even arrived and took the time to further ensure we were happy with the vehicle when we arrived at the dealership. When it was time to close the sale, Dali stepped in and was a true professional. He made the financial wrap-up efficient and ensured the vehicle was perfectly detailed and fueled up before handing over the keys. Alen and Dali both made this a zero-stress, easy, purchase! Thank you Crown Honda for the amazing experience! read more

Matt Gordon has been calling me despite me telling him I got work done elsewhere kept trying to call me about my charger which had nothing to do with the problem after telling him not to call me anymore he called me 3 more times saying "we must of got disconnected" HE MUST BE DRUNK. fully knowing I told him not to call me about this anymore . Weirdos over at crown Honda don't go there. If you see Thomas at service just leave he will likely tell you to go to another shop to get work done I came here for warranty work they said I myself broke into my car usb panel area which I never have then they said it was another Honda that did it or take 5 oil change that broke it take 5 oil change doesn't even go in your car and the cherry on top is they said not using a iPhone charger from Apple caused the panel where I plug my phone into to come off it for sure was Apple brand and that shouldn't make the panel come off that seems like a defect if a charger made the panel come off regardless of what charger it was is irrelevant they just make up bs here don't come here for anything my usb was also hard to plug in after coming here that area was more damaged then when I came was just a clip now my usb port got messed up from them at least fixed now done somewhere professional. Anyone would be frustrated if they are lied to by a dealership and got there car damaged they couldn't handle me dropping some F bombs saying "I won't be talked to like this" have you seen Gordon Ramsey it's frustrating when professionals don't do what they should in there field well I won't be gas lit into saying me or take 5 or another Honda caused damage to my car or a cable caused it it's all bs do the warranty work and be done with it how it should be. DONT COME HERE! read more

I purchased my second CRV at this Honda instead of the one in Clearwater that place is terrible. It has been serviced there a couple times but yesterday beats all. My other half went online and put in the wrong date to be serviced and it really needed the AC taken care of due to my daughter with a disability. They fit me in and also helped me by seat covers cuz I have been trying cuz I have leather seats and been looking everywhere and bingo there they were nice comfy seat covers because I have all around airbags so they're not easy to find and they also install them for me and now my vehicle is ready to pick up. I'm so happy the ladies in the department in there along with Thomas who was my person to deal with me lol and my issues and I even told them they can keep it until the next day if needed being that they took me right away. I have never dealt with more pleasant service people in my life. And I was advised to never buy their bumper to bumper warranty but I did and it has helped me twice already so I'm so glad I spent that money. If you're looking for a really good Honda dealer and the best service people ever this is where you need to go. Thank you all so very much. read more

My car was returned with A LOT of leaves on the floormat how did they get there???) It took three hours for a scheduled oil change and the dash light was on-they forgot to reset it. They lost one of my tire caps too! Don't go there!! From now on I will be going to AUTOWAY HONDA even if it's further from my house - at least my car will be taken care of and I will be confident in the service!!! read more

Leasing a second time from Crown Honda for my daughter . Both times our sales person was Eric Harrison who was super helpful. He quoted us the best price and the lease terms. We practically did everything over the email and phone so we were in and out with the new car. I highly recommend Eric who is very professional and on top of everything taking care of the details. We will definitely recommend Eric to family and friends. Car leasing can be a unpleasant experience but this guy earns 5 stars with us read more

Crown Honda - My new lease at Crown Honda Great experience! - Auto Repair Near Me - Pinellas Park, Florida

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I took my Honda CRV to Crown Honda for normal maintenance. My usual advisor was out due to an emergency. Thomas Allen was assigned to assist me. Thomas was quick to assist me & recommended a few items that may need to be replaced due to the age & mileage of the vehicle. I agreed. It was found that these items were not required, therefore, less cost. Mr Allen was very courteous & I was in & out within 1-1/2 hours at a very reasonable cost. read more

As a single widowed senior I was nervous about buying my first car without a man. After all we hear horror stories about unscrupulous salespeople. But not here. It ended up being fun. Actually enjoyed it. Why is that? First ask for Enver. Awards line this guy's office. He obviously loves his job and takes pride in helping people find the right vehicle for them. From the moment I met him he tuned into what I wanted. Including my price point. He listened carefully and showed me a Civic which was a cute car with lower mileage. I wasn't buying new. As I was imagining myself in a Civic my eyes landed upon a HR-V EX. Oh my. It was love at first sight. Lower miles too and a year newer. I had 2 guy friends in other states (OR and CO) who spoke to us on speakerphone while we sat inside the car. They grilled him. He didn't flinch because he answered all of their concerns and questions honestly. Then we went for a test drive. That sealed it for me. I always write lists before any major purchase or decision and the car purchase was one. Guess what? I got EVERYTHING on my dream list. Ya I am a girl. I wanted a stereo system and a moon roof. Remember my friends had figured out the mechanics and reviews so I was free to dream on. Even the color. I wanted a dark color and it's black. This thing is so loaded that I came back a week later and Enver sat with me in my car snd showed me how to operate it all. He actually told me to call him if I ever had a concern no matter where in the US I was. Seriously I feel blessed that it was him that I got to work with. I will say that every employee there seems happy. Happy employees make for a positive experience. I believe they are family owned. Plan on spending time with paperwork but he sat me down in his office with a coke and did all the footwork. He explained everything to me. In terms this gal could understand. I also want you to know at the very end that I was taken to another office and offered an additional plan. My car comes with 100,000 mile or life limited service plan already. I was so tired by then that I was upset at this juncture. I couldn't do one more thing. So guess what? Enver rescued me. Highly recommend. And why not work with the best salesman imo. Enver is your guy. I probably will send him a Christmas card lol. Wondering when his birthday is . I trust him and I feel like family. I will never forget your kindness and I love love love my car. It's my lifetime favorite. read more

First I'd like to say I've never waited so long for a simple oil change. I can go to Take 5 and get it done in 10 min. Even with a tire rotation, it takes another maybe 5-10 min. Also, they don't give you the best deal in town on a new or used car. Trying to manipulate you by saying "sign this and you are committed to this % or price" very manipulative tactics when that means absolutely nothing but to guilt trip a customer. You lost my business immediately after that. If you buy a car here, I can almost guarantee, you're not getting a good deal. PS. This is the second time I've tried to deal with them just because they are the closer Honda to me. read more

First Michelle is so friendly and courteous on the phone and Fred went out of his way after work and fixed my license plate. This service is beyond ordinary and they treat you like family. read more

Excellent service visit thanks to JR and their team. Even though they were down a guy they came thru. Thank you !! Thanks to Mike and Tia also !! read more

I'm very happy with my service at Crown Honda. Michelle Dessert is always super communicative throughout the process. Most of the time my service takes just a few hours so I work from one of their work stations (and drink a bunch of their coffee) or I've also walked to the Walmart next store to get a few errands out of the way. One of the service advisors even helped me empty my cart into my trunk and then walked the cart back to Walmart for me. Once they actually rented me a car when my service was going to take a full day. I always feel well taken care of here. read more

DO NOT go here for service! After waiting for days and being lied to, you will get your car back in worse shape, and they will say it's not their problem. Avoid this place at all costs read more

We had an outstanding experience with purchasing a certified used Honda Civic. Our salesman was very knowledgeable and not pushy. We would consider this dealership again for future car purchases. read more

Update: So after we dropped it off the second time it ended up taking 4 days to fix and a price of $1300 - $200 for the work done that didn't fix it last time. The car is a hybrid so I expect some things to be pricey to repair but nevertheless that was a shock. And the car is old enough now that everything except the battery is out of warranty. Maybe I shouldn't have hung up on the robots calling to sell me an extended warranty? Either way so far so good. No new lights since yesterday. I think they topped off our gas too but it's hard to remember with the car being gone all week. Bottom line is they made it right even though it still ended up be pricey as I feared. You can make your own call about going to the dealer for repair work but sometimes you just have to..... Michele was very helpful and seemed genuinely sorry for the mix up and the lateness of the part. read more

Crown Honda - Waiting - Auto Repair Near Me - Pinellas Park, Florida

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Zack at Crown Honda was fantastic! He was very attentive, nice and diligent. If you need assistance -- go see him!

Do not go here! They act like they have your best interest at heart, but in reality they take your money and don't help you at all. Very unethical. read more

Great place to buy a car. Just don't get it serviced here. I paid extra for certified pre owned only to find out the warranty doesn't cover safety issues. I brought my car in and Zach said it was covered but it was too busy to do that day but made an appointment and after having my car the entire day, Damaira told me it wasn't covered and would cost me over a thousand dollars. The the service manager Matthew said he tried to resolve it but I waited too long (2 weeks. And 2 hurricanes) The service department is a total scam and the dealership clearly makes it's money on ripping people off in the service department. I would recommend going to a Kia dealership before going here. They are dishonest. read more

I went to Crown Honda today to see a car, the car had have been in a car accident and I asked Tyler why was it not updated on the website of AutoTrader and on the carfax. He came up with most excuses that he doesn't control Carfax and he only go by what the Carfax say. But he had a complete print out of all the damages purposely failed to update the website to show the damages. But he wants to pass it off as it it was factory. Please be aware of this car dealership I strongly presume there are many more cars that has clean Carfax but have a history of accidents and not being reported. We live in Florida read more

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In early January, my wife and I did our own exhaustive research online and located the exact vehicle we wanted, which happened to be in stock at this dealer. Due to COVID, we were unable to travel to FL and asked the dealer if it was possible to handle all of the paperwork remotely. "Absolutely" we were told (of course; anything to get you in the door). Because we are located out of state, the dealer has to send the paperwork to our tag/license office directly in order for us to register the vehicle. Paperwork was signed and returned on January 5, 2021. As of the date of this review (April 2, 2021), the paperwork has still not been received by our tag/license office, and we have no recourse to register the vehicle. Multiple calls to general managers, title clerks, etc. still have not been returned. If you happen to live in a state other than Florida, especially, steer clear of this dealership. **Picture of the car, which we LOVE, so this post doesn't get lost ** read more

Crown Honda - Auto Repair Near Me - Pinellas Park, Florida

I had an appointment today for my CRV at Crown Honda due to issues with the door not unlocking and for my phone not syncing to CarPlay. Drake, one of the maintenance department representatives was able to help me resolve both items within 15 minutes. He was very knowledgeable about the technology of my CRV and very helpful. Thank you, Drake for your help! I highly recommend Crown Honda for buying cars and maintenance. read more

Was recommended Dali by my best friend & told hIm what I was looking for. He helped me finally buy the car I've been wanting & gave us great customer service. read more

Crown Honda - Auto Repair Near Me - Pinellas Park, Florida

Enver was very patient and understanding. He really worked hard to get me into a price point that I could afford. He has won my business now and for future anticipated purchases! This is our 2nd purchase of a car here in less than 6 months time, for my family. We've now bought 3 cars thru Crown. We appreciate the help they gave us here at Crown Honda! read more

If you're reading this review you're most likely one of the following: somewhat new to the Pinellas County area, a snowbird looking for Honda service, new to the world of Honda, or you broke up with Honda years ago and realized it's time to go back to the best car you've probably ever owned... Whatever the case, you're looking to avoid the trek into Tampa, right? This means you've got two options, AutoNation or Crown. Based upon personal experience (this happened to both my brother and husband), if you head to AutoNation first, you'll probably find yourself purchasing from Crown. Here's why. From Service to Sales, They're There to Help. Ironically, I was helping Mom clean her three-year-old CRV interior. Her New York-dealership lease was up in two months (she moved here two years ago and needed to find a new trusted Honda dealership). Once the interior seats were clean, we were ready to hit the car wash. Boom. The three-year old battery died leaving us stuck in my driveway. Honda roadside assistance towed the car to the dealership - at no charge of course. Crown offered to replace the battery for free allowing her time to think about her next move. Regardless, I was confident we'd roll out in a new Honda, but didn't want her to worry. She's dealt with Michelle and Brooks in service several times and knows they're both awesome, so having had positive experiences with them helped. No Real Pressure. No Real Up-Sell. Karen handled our lease deal with management assistance from Vinny. She listened and understood that Mom, a senior, is far from tech savvy - bells and whistles scare her. Mom no longer deals with ice and snow - no need for four-wheel drive and needs to feel comfortable on the road. Her previously-leased 2012 Civic was too tight and too low to the ground. With all of this in mind, they set her up with a standard-feature H-RV crossover vehicle to reach her price point, style and comfort requirements. Justin Simplifies the Finance Process You've found your ideal car thanks to Sales, now it's time to pay up. Oy, the stress, right? No. Justin puts you at ease with humor, warmth, and banter knowing the stress involved in coughing up the cash. When we told tell him Mom obviously didn't need a top-of-the line coverage plan on a leased car, but only trusts the dealership for service, he worked with her... Ready to Rock and Roll Regardless of the dealership closing in thirty minutes, Karen sat with us in Mom's new H-RV and walked her through each and every feature. From actually setting up and testing her iPhone speed dial numbers via bluetooth, to setting up her quick-find favorite soft rock radio stations - every question was answered. I've had this with Volkswagen, but Mom said she's never experienced that with Honda. Overall Positive Customer Experience We left feeling great about the purchase. We liked getting to know the staffs' personal background - where they're from, details about their families, etc. Enjoyed complimentary cups of tea, coffee, cocoa, and bottled water - car shopping is serious business. We were there for four hours - keeping hydrated is key. Another reviewer said they make you feel like family and honestly, they did. Sweet Sidenote Crown apparently loves animals. While out on the lot, we had the pleasure of meeting Oliver, a local orange and white outdoor-cat. Though his owner lives near the dealership, Oliver's made Crown his second home and the crew doesn't seem to mind sharing the outdoor space with him one bit. Loved this! read more

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Every single interaction that I've had with this dealership has been fantastic. They are always exceeding expectations, going the extra mile, and dealing with you honestly. That is so rare in car sales in car service industry. They are extremely responsive and really take a concierge approach to both sales and tractions and car service interactions. If you need service and they ask you if you have a preferred service advisor, say GARY Phillips. What a treat to work with this gentleman! Gary is not only funny, responsive and fantastic, he lets you know what services are recommended, explains why, but is honest about the necessity. They saw my tires were worn a bit unevenly but the alignment checker had not worked and so he put my car through the alignment checker again to see if the uneven wear was from before or was being caused by current misalignment. Secretly, my dad knew that he had had the car aligned very recently. So, if this place been unscrupulous, I would have known it and would have been doubting their advice forever. Instead, I was pleasantly surprised to find that Gary went the extra mile to make sure the recommendation was really necessary and was honest when he found out it wasn't. If you need a salesperson, ask for Michael O'Rourke (O'Roake?). What an advocate. He rescued me from an unscrupulous difficult Honda deal in Orlando, like a knight in shining armor. My original purchase of a Pilot in 2019 was also seamless and they again rescued me from a dealership in Orlando that changed the terms at the last minute but they matched the awesome price that I had negotiated with the other place. And my mother said to be sure to add that she loved the coffee and the donuts! read more

Beware the "used car" B.S. game when calling on Crown Honda internet cars.....calls are bounced around....dropped....and then salesmen use every car sales trick/technique known to man! Even trying to change my choice of model and color to fit their inventory!!! The Accord Hybrid I called on has been listed for weeks; most loikely lease return purchase for Crown to make $3-$4k over purchase price retailing. They already made their shop $1500 to certify a 6,000 mile Accord! And it has extensive unrepaired body damage on passenger side; plus it's close to being stripped down model. Hardly a "Hot Seller!" I offered $1,000 up over cost; they said no----they want "Perfect Diamond" price for a damaged zircon! Pass. Where in retail do you learn to turn down decent profit on less than stellar product that needs obvious repair? So now they spend more to keep "old" car that has languished on hot internet market! Hardly progressive thinking.......C'mon Crown Auto Group....train your managers better... read more

Unable to leave zero stars. Terrible service for repair on Honda vehicle. Steer clear unless you have money to lose. Never had issues with my Honda until it was "repaired" here. Now it's just perpetual failure after failure. Update: Received response today via Yelp with generic message from jveltri@crowncars.com saying he's been trying to reach me when I have no emails nor missed calls from any 727 or 813 number. Hmm read more

I have been a Honda leaser for over 10 years, because the service I receive has always been professional, personal, and excellent at McGrath City Honda (Chicago, IL). I recently moved to Florida, and I was a little worried I wouldn't find a Honda dealership that could provide the same service, but I was wrong. I met Tia Harr when my recent lease was in the body shop for over four months because a vital part was on critical backorder. I was at a point where I couldn't fathom continuing to rent a car because it had become financially draining. I went to Crown Honda and met Tia. She was able to get me into a vehicle and a monthly payment that exceeded my expectations. As we waited for the new lease to get ready, she arranged for someone to go to the body shop to retrieve my car plates, in order to place them onto the new lease. On top of that, she also assured me they would return the rental I was paying for back to the rental company. Everything fell into place better than I thought it would. Tia and the Crown Honda team are my new Honda family because the service was and is professional, personal, and excellent. I appreciate what was done on my behalf at a time that had become financially draining. Thank you, Tia and Crown Honda! read more

If you guys need someone that goes straight to the sales and help you as a person you gotta ask for John he sells me a accord and I can get a good deal for it like a said if you need something ask for John read more

Do not work with Justin in finance- he will not be respectful or listen. You will be stuck with an awful loan that doesn't make any sense. Why would a finance person have a co-signer from outside of your household? Because the finance person wouldn't listen and be respectful. Beware, you should probably go somewhere else. Also they will delete negative reviews on the "dealer rater" site so that is worthless. Car loans affect a whole family, not just one person on the loan. Maybe that's why your directory and management is short sighted. read more

Maxx Broden is great! He's very attentive and thorough and made our car buying experience very easy and pleasant.

The sales rep was great however the finance manager was very pushy and persistent. Apparently he was never taught the meaning of the word NO. He also took it upon himself to slip in a service plan for a couple grand that I never agreed to purchase upon the first place. Be very careful when dealing with these snake-oil salesman. Very crooked, persistent, annoying...etc etc...left with a headache! Also to take the cake my battery died 3 weeks after purchasing this vehicle. Unreal. Update: I was contacted via phone call by the general sales manager and he apologized for my experience. I was also reimbursed for the cost of the battery I had purchased. read more

What a horrible example of an automotive franchise. Very unfortunate because Crown Automotive used to be a well established and well respected business, they have been in the area for a long time. I think we all are getting used to the bait and switch game when it comes to car purchasing. I was told that the 2016 Honda Accord that I was interested in was on the lot so I drove for an hour plus and low and behold when I got on the Crown Honda property it was no where to be seen. Horrible, even the Sales person was used to the routine they pulled. read more

Fantastic car buying experience! Salesman Sead worked wonders for our family. We traded three vehicles (a car, a motorcycle and a pick up truck---two of which were upside down in value!) for 2 Honda accords. This saved our family 600 a month! Sales Manager Sandeep made sure we got the best possible deal. Finance director John P. Saved us even more than we agreed too by shopping several banks. We are a happy family and will shop here again for sure. Need a new or used auto? Go see these fellas! read more

3 weeks after the purchase of my car I'm still waiting on tag/registration. Multiple phone calls and emails have gone unanswered, for weeks. Communication throughout this experience has been disappointing to say the least. I love the Honda brand but will not be buying any more vehicles from this particular dealership. I can't find anyone there who seems to care about effectively helping. read more

DO NOT, I repeat DO NOT, take your car to Crown Honda for service. I took my car in yesterday for a simple oil change, tire rotation and alignment. Probably less than 30 minutes of labor. I showed up 10 minutes early for my appointment, letting them know that I was going to wait in their lounge until the work was completed. I ended up waiting almost 4 hours! Unbelievable - why have me bring the car in 3-1/2 hours before they were going to actually work on it? And if that weren't bad enough, they forgot to put the lug-nut key back into my car, so now I have to arrange for them to deliver it to my home. And I had virtually the same experience last time I brought it in for service. They just don't know how to run a service operation and have no respect for people's time. Next time I'll probably drive to the Honda dealer in Bradenton. Couldn't be any worse. read more

I called for info on a car Crown Honda listed on Car Gurus. I spoke with Chris Bach. He lied repeatedly about the car being in service and being detailed for days. I have the texts to prove it. The car was on a truck somewhere coming from an auction. They could have said that but continued to lie. Turns out the car came in with a blown engine. Then Jay Biggerstaff the GM the arrogant ass that he is said if I didn't like it I should find something else. I have never seen such utter unprofessional attitude at any business. What a disgusting experience. Buyer beware... lies on top of lies and arrogance. read more