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We Come To Fix It

5.0 (2 reviews)
Closed • 9:00 am - 10:00 pm

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8 years ago

The service was very professional, quick, and knowledgeable. The quality of my screen replacement was great.

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8 years ago

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Computer & Cellular

Computer & Cellular

(44 reviews)

$$

This very small business local to me and supported by me and many friends is outstanding with…read morecustomer service, honesty, and very decent prices for services and products. Malik was extremely helpful today and as I am leaving his shop I felt the need to voice to text this review as I'm driving. I feel the need to update my review to another (much deserved) "5 star" with more accolades for the small local business. The pricing for products and services is beyond reasonable at is cheaper than what you will find elsewhere and especially in corporate locations. Kudos to their professional and honest service! I will continue to recommend their business and serve us to everyone and for a long time to come, I am sure! Update: I just went back in to get my phone screen replaced. The manager (owner?) is soooo nice and immediately replaced the screen after analyzing any other issues which may have been presenting. He assessed the button issue I was having for my volume/ringer and gave me advice about that. He replaced the glass (cracked) screen protector for free! I was in and out in less than three minutes and am grateful for the kindness and honesty of this small business! Kudos to them. Highly recommended!!!!

Thank you for upgrading my gaming PC. I had an older machine that needed a bios update for a newer…read moreCPU. Computer and Cellular did the update, installed the CPU and ensured proper cooling. Thank you for the excellent price for the time spent.

Mr Fix - Phones, Computers, and More - iPhone logic board micro soldering repair in real time while you wait.

Mr Fix - Phones, Computers, and More

(25 reviews)

Falls Church City

Fast and great prices, other guy down the street wanted more and could not fix in the evenings.read more

Update: I was not contacted by the owner, and I have texts from the business refusing to refund the…read moreservice. They originally offered to refund the labor only or replace the part again, but after two failed installs, that wasn't a good resolution plan. I was able to get an approved dispute with my credit card company and was fully refunded. A reply to my review making it look like there was an attempt to refund me isn't transparent. Again, sometimes it's best to measure a business on what happens when something goes wrong, not just when everything goes right. A true measure of a business is how they handle things when things go wrong. I want to start by saying the actual service experience was good. Fast turnaround, friendly staff, and when my first screen replacement had dying pixels, they replaced it under warranty without any pushback. That part of the experience deserves credit. However, the second replacement screen was also defective. Graininess in low light, visible dark spots, and the screen would go completely black during phone calls. At that point I asked for a refund rather than a third installation, since I'd already spent enough time and didn't want to gamble again on the same part. This is where I think the real test of a business happens. Anyone can deliver good service when everything goes smoothly. What matters more is what happens when it doesn't. I had an independent diagnosis from Apple confirming the display issue, and the shop initially agreed to a refund on the condition that I return the old screen. The problem was that Apple, who repaired the phone separately, retains all replaced parts as their own property and doesn't return them to customers, a policy I confirmed directly and documented for the shop. In the end, the shop declined to issue a full refund and only offered a partial refund for labor, even though the part itself was the source of the defect, not the installation. I came into this wanting to be fair, and I gave the business multiple chances to resolve it. I think it's reasonable to expect a full refund when a product fails twice, especially when returning the part wasn't even possible due to circumstances outside my control. I'd recommend this shop for routine repairs based on their speed and friendliness, but be aware of how they handle things if something doesn't go as planned. They would reference that they work with the local Apple Store, but I spoke with the Apple Store and they have several customers come in after poor third party replacements and service.

The  FIX - St. Charles Towne Center

The FIX - St. Charles Towne Center

(15 reviews)

I worked with Murat to fix the screen on my iPhone X and he fixed it within just 15 minutes. This…read morerepair was at a great price compared to other repair places. I will recommend to others.

I reached out to this company back in September to get my laptop screen fixed. The number on Google…read morewas 301-751-5869 at the time. I prepaid for the part as they said they had to order it. On September 20th they called and left me a voicemail saying it was finally in stock after some sort of delay because originally they told me it wouldn't take that many days to arrive. The part arrived. I brought my laptop up to the mall and left it there for a few days. I had to keep calling to check on the progress of my laptop. I decided that one day I would just come up there since I didnt live that far from the store. I came to the mall and asked about the status of my laptop. He told me I could take it home but that they broke something different in the process of fixing my screen. The broke the "bezzle" so basically I cant close my la[top down all they way and have to be very careful with it while using it because the screen could fall. The placed tap on the screen to hold it up from falling apart and told me that they had ordered another bezzle and when it arrived they would call me so they could put it on. Because I use my laptop for work they told me it was fine to take my laptop home and to just becareful using it. I called the store back every couple of weeks trying to be patient. I would call every 2 weeks then i think i waited 3 weeks then another time i waited a whole month before I started to get frustrated and wanted answers. This time when I spoke with them they said they ordered it but it was taking a long time arriving, that it was hard to locate that part but it was in route and the moment it arrived they would call me back. So then a few days after Christmas I decided to go to the mall again and talk to them in person. I asked the guy at the desk where the part was for my laptop and explained the situation and he seemed nonchalant stating that they changed management and the people who use to work there no longer work there. Seemed very fishy and upsetting so I asked who the manager was and who was in charge of things and told them the last people said my part was on its way to the store. He basically told me he couldnt help me and that they changed thier number. Now when i look on google it says the store number is 240-633-9373. This is unacceptable and i deserve for my laptop to be fixed or this company owes me a brand new laptop for heir negligance on informing customers that they were getting rid of team members while parts where being ordered that customers were still waiting on. They literally told me they broke the bezzle while replacing my screen that it was on them and that they were ordering a new one. This is not right

We Come To Fix It - mobilephonerepair - Updated October 2026

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