Lucked out with same day door to door service - We've been able to call on these guys a couple of…read moretimes in a hurry and pinch with very fast response and flexibility. Sometimes emergencies or rush situations happen and scheduling medical transport with wheelchair capability can be a serious hassle since most transport requires advanced scheduling and planning. COMPARISONS - Sadly many insurance don't cover non-emergency medical transport. Getting old isn't cheap and medical transport isn't either, compared to other similar services ANEMT rates are average to a little better. MetroWest transport is the most popular and great, but they are constantly booked at least 1-2 days out or 5-10 hours for same day. MetroWest also has stair capable wheelchairs and stretchers by request and door to door service. TriMet offers basic medical transport for fairly cheap via shuttle, but they don't offer door to door so you'll need someone to push if the chair isn't motorized and electric. Uber and Lyft have wheelchair capable vehicles, but again, no door to door service and requires advanced scheduling. Interestingly Kaiser Washington State insurance covers non-emergency transport, but not in Oregon. Above and beyond - Along with being able to respond quickly with door to door service, they helped with transferring inside the home to and from the wheelchair. Aways super nice and friendly guys. Easy pay via credit card through a tex message link or over the phone. Have questions, be sure to ask, they are very helpful and accommodating. Good service, responsive, fast and better pricing than most. Thanks for taking good care of our family.

My driver, Alexander, was great and on time. He asked me how I was feeling before and after my…read moresurgery. He was early picking me up. Really cool guy. His vibe was exactly what I needed.

I finally found an A+ medical transport service after over a decade of trying other companies. I'd…read moresay I've used TKG for about two years now. With traffic and appointments that go longer than anticipated, scheduling these companies can be difficult, but TKG has always arrived on time, whereas others have made me wait an hour or longer. The vehicle is always clean. The driver is absolutely polite and helpful--and careful, too. The ride is smooth. The driver is calm on the road, very steady. They are always waiting for me when I'm done with an appointment. They send out reminders of the appointment, and have reasonable pickup times. Given the choice, I would never use another service again. I feel like a quietly warm and friendly face is ready to help me and always gets everything right. I highly recommend them.

They are way to expensive. I'm in a electric wheelchair and need a wav but they wanted so much…read moremoney it was absolutely ridiculous.

I've worked for Sovereign Medical for almost 7 years. What a great company to work for. The…read moreSovereign Family truly are the most wonderful people. They care about people and they take great care of their employees, and take care of our members whom we serve every day.

Avoid this company! Not trustworthy and poor customer service. They are overpriced and failed to…read morehonor the price we agreed on.

I hired Caring Hands Transport to transport my special needs daughter to and from a medical…read moreappointment. It was a great experience with a professional, compassionate, and experienced driver who arrived on time and waited on site to also transport my daughter home. This is a local small business with a big heart for assisting patients. My daughter was very comfortable and I could relax knowing she was in good hands and I did not have to drive or park which is getting increasingly difficult for me. I will use this business again and I highly recommend them.

From the owner: The mission of Caring Hands 1 is to provide personalized quality on time care that every client and…read morefacility deserves. We achieve our mission by adhering to our core values. We also give door to door assistance to each of our clients.

For the most part, the drivers are considerate and helpful. Did have a couple drivers who drove…read moreover the speed limit and made dangerous driving decisions. When I reported this to the dispatcher, they took care of it, and the drivers were retrained in safety.

Horrible. My MINOR child has a set schedule to attend a clinic every day all day and will be there…read morefor treatment for at least a few months. So I set rides up in advance for the same pick up window for every morning and every evening M-F for that duration. I was told that they give 30 minute pickup windows which seems not completely unreasonable. I was just so thankful for the service being able to take a lot of stress off my shoulders to get my child to/from the care that he medically needs as I have no back up solutions. We've only been using this service for two weeks approx now and almost every single day I have to call in because there's no driver there to pick up my child. Sometimes they have no driver scheduled to pick him up. Sometimes dispatch repeatedly tries to get ahold of the driver to get communication/eta but just can't reach them after multiple tries. Sometimes they're just 15 minutes late outside of their 30 minute pick up window (not a big deal because I get traffic happens on occasion). But sometimes they're much much later, like today and yesterday. He was picked up two hours AFTER he was released from clinic. I have to call almost daily to figure out why there's no driver to take him or pick him up. Then I have to relay that to my child. Then I have to relay that to the clinic. Then the clinic has to keep a staff member there past their closing time, just to wait until my child is picked up by this service. This is absolutely unacceptable. I spend so much time on the phone during the day dealing with this, almost daily. This service is supposed to be here to help alleviate some of the stress of transportation to and from medically necessary treatment but it does nothing but add additional extreme stress to each and every day because I never know if my child is actually going to be picked up to make it to his heavily structured medical treatment or if he will make it back home at a reasonable time. Update: Upon finally returning home tonight, I asked my child how their ride home was. "Not good" is the response that I received. Reason? I was told that the driver was driving too close to the car ahead of them and that they weren't paying attention to the road. There was a phone mount on the windshield but the driver was moving the phone, while the car was in motion on the freeway, from the mount to resting on the steering wheel (not in a holder). My minor child knew this was unsafe driving behavior. I will be filing yet another grievance on Monday. Probably pointless to complain though from what I've gathered. I asked a supervisor what the next step is after filing a grievance. What happens if this just continues every day as it has been? We're only two weeks in and we still have two and a half months left of two rides a day. What happens if this continues? No answer. So, nothing. File as many grievances as we'd like. Heck, do it daily. But, it's pointless. Nothing is going to change. That's unfortunately the conclusion that I've had to come to in the short time we've used this service. Not reliable. Not safe. If I weren't a single mom and had other options I would 100% not use this service. Appalling that this is the support that our minor children are being forced to accept. My childs safety is of the utmost importance so I will be escalating this as far as I need to in order to be heard/seen and to get results. ZERO stars!!

After much phoning many nonemergency wheelchair transport companies for transport down steps, in a…read morewheelchair, to my dr's appointment I found Savvy. They were punctual, professional, and met all my expectations. Excellent service that I would use again.

From the owner: A female owned small business. We are a transportation…read moreservice dedicated to serving the community by providing safe and reliable transportation for ADA and Seniors. We provide services for wheelchair customers, as well as customers who have a walker or scooter. Transportation is not limited to doctors appointments, we take our clients wherever they need! Each ride is personalized to our clients specific preferences and needs. We prioritize individualized transportation.

The driver quoted me $25 and charged me $46 - I will never use them again…read more I should have called Uber/Lyft, lesson learned.

The white van was extremely dirty inside with a very foul smell, along with being almost half an…read morehour late for pickup.