The driver quoted me $25 and charged me $46 - I will never use them again. I should have called Uber/Lyft, lesson learned. read more

The white van was extremely dirty inside with a very foul smell, along with being almost half an hour late for pickup.

Got in can asked to take me to airport hotel, not a good ride for him he said. So I got out, extremely rude, said why didn't you request uber. I take cabs all the time in vegas and have zero problem. Extremely discourteous and disappointing do not recommend. read more

The driver wasn't bad. He was careful and kind and delivered my bag to the front door. However, I should not have paid $85 for a ride less than 15 miles. With taxes, tip, and card fees, it was $106. That is excessive. I tried to contact them through facebook, but they haven't responded. There is no website, just a phone number for booking. read more

Witnessing one of their cab drivers in car number 19 Was excessively speeding with no regards to other carsThey were driving 60 miles an hour and a 40 mile an hour zone. They should really watch their speed and not change lanes rapidlyEspecially at night at 5:14 PM read more

Took a flat cab from the airport to our home. The driver took the 'long' route and said the fare was $41, he balked at credit card payment, gave him $50 but no change returned. Most expensive.cab to/from airport. Will not use them again. read more

For about 2 years I have been using Pooyan from Flat Cab. I have been a generous cash pay and always communicated clearly. Today I called him as I decided to go for an earlier flight. He indicated he couldn't get here in time so I told him I would take Uber. I have 3 other rides scheduled with him this week. He responded that he was cancelling all my rides and could not be my dispatcher. Honestly Uber was quicker, cheaper and appreciated my business. No wonder cabs are going out of business. read more

cab 12 was amazing! he was so kind and made my ride so peaceful. I highly regret calling cab 12 for for next ride!

Like all cab companies, it's hit or miss. So far I've only had one driver with an attitude.

I was scheduled for pickup at 10:30Am to be driven to my 11AM Physical Therapy appointment. They arrived at 7:30 AM. I was unable to reach anyone at Flat Cab so I called Ride Connect...the agency that had scheduled me with them. They were able to reach someone and Flat Cab picked me up at 10:40. My return was scheduled for 12PM after PT. They arrived at 11:30 and called me twice.....interrupting my therapy session twice. At noon a cab was still waiting so I took the ride back to my home. Someone from Flat Cab called me at 12;36 and 1PM. I was unable to make him understand that everything was fine and I needed no further assistance from them. At 2PM I finally blocked his number from calling me again.. It's stressful enough having to rely on rides from others while recovering from surgery. My experience with Flat Cab was ridiculously stressful. The drivers were very polite but were not set up to transport me. Knee replacement has left me unable to bend my leg enough to get into the backseat of a small car. The front seat of both cabs was filled with all manner of cups, bags, trash etc. that had to be removed so that I could push back the seat and have a place to sit that I could enter and exit. Understandably I do not recommend Flat Cab for medical transport. read more

Be very careful. This am I was cut off by one of their cabs number 62 and he almost hit my vehicle. Then when I honked he proceeded to slow down to prevent me from getting where I needed to go. It was dangerous. I tried to call and speak with a supervisor and they would not call me back. Please don't send your loved ones with them. I would give zero stars if I could. read more

I'm a patient with a critical appointment at my doctor's office. They are over an hour late to pick me up, and no one answers at their office. If I'm late or miss a medical appointment, my doctor's office charges me $100 fee for not canceling 24 hours in advance. These guys seem clueless. I'm just sitting here waiting and no one's calling to let me know what's going on. I checked the reviews on these guys, and it's either a one star or two star on all kinds of different sites. If you use these guys,be fore warned! warned read more

Saw a very incompetent driver pick up a lady next to my work. He literally just stopped in the middle of a drive way in a busy parking lot. I had to ask him to park over to one side as he sat there for over 20min. Didn't care that he was making it unsafe for others to go around him or his passenger he was picking up. Not sure where they get this guy, but this driver needs some common sense. If he doesn't car for the car parked out in the middle of a busy driveway, he was sure as hell not caring for the customers well being. Made a very dangerous situation. read more

Do NOT use this company. After a long day of travel from NYC and flights delayed, we arrived PDX at 3 am. We took this cab home - fare was supposed to be $65 based on miles traveled. Driver ran a stop sign entering a 4 lane highway. We did not intent to tip after that. He said he was going to charge $80. We were too tired to debate it. The charge came though our credit card and he charged us $110!!! This would have been a $50 ride via Lyft. Driver was unsafe, unethical, and charged us more than he said the fare was going to be and more than he said would be charged. We are fighting with our credit card company to correct the charge. read more

A couple of days ago we took a cab from the airport to a nearby location. our driver complained that it was too close, he preferred a ride to the city center where he could make more money and suggested we took a shuttle instead after a 6 hour flight. Once we reached our destination he demanded to be paid in cash and a tip and when we refused both he did not help us with our luggage. Really poor attitude from the driver. His plates are 398 NXR and his cab permit is 3108. read more

Fantastic experience. Driver was waiting for us at PDX. He was friendly, loaded our bags for us and got on the road quickly. He drove very well, which is the most important part to me! He unloaded the bags and there were no surprises with the fare. All went smoothly. We usually try to take the train or get a ride from friends, but this is the best alternative to those options when they're not available. read more

I would NOT use this cab service. The woman standing at the PDX "Ask me about travel options" booth. said the Cabs are comparable to Uber. So, I decided to try a cab. They charged me $123.30. I asked the guy how they charge, he said they have a meter. He doesn't have a meter, he manually calculated the rate on his phone. I went on my Uber app and found the same trip at the same time would have cost me $52.92. I won't use them again. read more

Ridiculous rate for a ride from PDX to Irvington. $64 not including tip. Dear God. Broadway Cab is at most 50 with tip and Lyft of course less. read more

November 5th around 715 in the morning, the driver of car #72 almost caused a major crash during morning rush hour by speeding, swerving in and out of traffic, cutting off cars, tailgating and slamming on their brakes. I was only able to get the last part of the plate memorized, NXX. I called the company immediately and left a voice mail with the entire plate, car number and taxi registration on the back of the car. I drive to their office and it was closed. I never received a call back, like I requested. This company obviously doesn't care if their drivers put other purple in danger with their reckless driving. read more

My second time using Flat Cab and I would not recommend them. First time they came half an hour early to pick me up from doctor's appointment and said I was lucky they waited for me. Recently they were next cab up in taxi line at PDX. The fare was highest I have ever paid. I had to enter the amount for credit card reader and included a tip, then was asked if I wanted to tip (driver sad to say no), then another tax was added. I had to write my own receipt. Driver said he liked me and asked my age. Ick. I took a taxi instead of a Lyft but do not consider Flat Cab a reputable company. Website doesn't appear to exist. read more

Absolutely the worst drivers ever. Ride Connection sometimes sends this company to drive me and I dread it every time. They are terrible drivers, always distracted on their phones (which is illegal), they take personal phone calls and texts, crossing over into other lanes on accident, will leave you if you are 3 minutes late, they are rude, cannot communicate.... Do not give them your business read more

I was told cab would be here in 20 minutes. It's now been 1 hour 15 minutes. Their phone goes to voicemail and the mailbox is full. Driver doesn't answer. I'm not impressed. Not even a little bit. I gave up and called Radio. read more

I don't ride taxis as much as I did in high school but if you are taking a late flight to PDX and the TriMet can't take you to your Oregon hood then Flat cab does the trick. I was unable to take a bus to my area so got no choice but to find a cab company. They beat out other taxi companies that cost a lot less. I was going to opt for limo service but these guys did a better job of making sure I get to Tualatin safe and sound. My driver was very professional and was very friendly with the service he offered. They will do whatever they can to make sure you have a smile on your face. Just like the cabs I took when I was in high school they are a lot more punctual than radio cab which has a bad rep. Taking the taxi is not dead yet. They still managed to charge me less than an Uber which since college graduation gave me very hefty amounts to pay. Lastly, I love their cars, they are very new inside. read more

I was trying to get a cab when I landed at PDX after midnight because Lyft and Uber had surge pricing, double the amount I usually pay. I saw a bunch of cabs lined up and I thought I would give it a shot. A Flat Cab driver flagged me down. The driver was friendly and helped with my bags. Once I got in and he asked me where I was going, they asked "how much will I pay?" I don't know how much I would pay, so I give a dollar amount that I usually get charged with Lyft/Uber to and from the airport. They chuckled and counteroffered. The whole time I was confused because I thought it was going to be a metered ride. I guess not? Anyways, it wasn't the best experience. If flat rate is how they operate and because of their company name, I wished they told me the price before I got into the cab. I wasn't happy with the counter offer, so he said I should go with Uber and Lyft because it will be cheaper (it wasn't). The whole experience felt weird. I did end up getting out of the cab and taking an Uber. read more

I normally don't write reviews but I had to for this. WORST customer service ever. Rude and very unprofessional. There are many other cab companies to choose from. read more

Excellent and safe driver from the airport to home after midnight. my taxi of choice from now on.

::This NEEDS to be posted:: this morning , around 4:00 a.m. I was almost sideswiped by one of the FlatCab cars #23 I believe. We were going down the 5 freeway and the cab kept swerving from one side of the freeway to the other, at one point they slowed down almost to a stop in the middle of the freeway only to have it take off. We both I guess were heading in the same general direction because they exited right behind us towards Kruse Way then on to 72 Ave. almost taking out some construction cones during their departure from Kruse Way. If this is the type of drivers this company hires I'd definitely stay away and not do business with them or at least be very weary. This is NOT ok read more

THE BEST!! We had nadir for the whole day driving us around wine country and we couldn't ask for anyone better !! He was so prompt and patient with us and drove us around to different wineries and stops! He was so gracious and fun and let us control music ! The best best best! Would highly recommend and use again!!! read more

Worst service ever, driver was speeding and almost wrecked the cab. Very rude to my mother. Very unsafe avoid at all cost. I will never let them transport my mother again read more

taxi #67 nearly caused multiple accidents driving east on weidler and then was tailgating people. i wouldn't feel safe if i was a passenger 0/10 read more

Got into one of Flat Cab's taxis at the airport after midnight. The driver strangely kept stopping at green lights. I couldn't tell if he was lost or just trying to drive up the meter. It cost $70 including tip to get to NW! I looked up Lyft's prices afterwards, and a Lyft would've cost $15 before tip. The vehicle was clean though, and the driver's driving was fine. read more

I called Flat Cab the day before for a ride from my house to the airport. I repeated myself 3 times so I was sure he got the time and date right. He assured me that they would be there on time.. Flat Cab never showed up and I had to awaken my neighbor at 3 in the morning to beg him to take my wife and I to the airport. I will never call Flat Cab again and will let all my friends and neighbors about Flat Cab's lack of service! read more

I got released from the hospital after being diagnosed with a hernia and needed a ride because I rode in an ambulance to the hospital I was in the worst pain of my life and I called flat cab huge mistake I was told 25 minutes I waited an hour and they never showed up to the emergency room door I finally downloaded uber and my ride showed up quickly and I sure it was cheaper even with the 10 dollar tip read more

Oh my goodness, boy do I love this taxi company. It was my first time today, using them, and boy was the experience pleasant. I used the app to hail and pay for my ride, and boy was it smooth. At first, the driver had no idea that I was visually impaired, and left, but then after I called dispatch, they were very understanding, and the dispatcher resent the cab, and I got whare I needed to go, and then back home here, all for a good fair. Now that we have taxi hailing apps now, we can now hail a cab, and pay for the ride up front, with Apple Pay, and not have to worry about forking out your wallet, and searching for your debit card. And what's even better, there is no surge pricing, this means, the prices are always consistent. And this is good. So in summary, support the local taxi industry, by using the Flat Cab app, to hail and pay for taxis. Oh, one thing I would like to add, my driver, Hussein, cab number 12, picked me up at the Cosmo Lounge inside, took me right back here to the meeting house apartments here in Sellwood, and walked me right to my door. All in all, it was a wonderful experience, and I would recommend that you have the Flat Cab app installed, just in case if Radio Cab, is going to be too long of a wait. read more

I don't normally write Yelp reviews but in this special case I must. Recently I have been in need of a few taxi rides here in the greater Portland area. Actually had called a different (unnamed) cab company before Flat Taxi that had NOT worked out at all! However, I wish to say I highly endorse Flat Cab and A #1 Driver ***Tasallah***!! The magic provided by their safe, professional, AND polite driving was impressive. What a Gentleman I found in Tasallah! Too many men nowadays do not know how to address a lady politely nor open doors like they were brought up to do so as he did time and time again. Without A Doubt, I can safely say: call Tasalah at Flat Cab, (503)803-5660, and wait for a ride of a lifetime. Sincerely, Paula E. ps Happy Veteran's Day to you Big T! read more

Arrived early but driver seemed new to navigating and driving and went the wrong way despite directions several times.

The man who picked me up was incredibly rude and hostile. I would NEVER, EVER use this cab company again.

Took a Flat Cab from PDX to the Pearl district late on Saturday night. The driver was extremely safe which was MUCH appreciated and unexpected given my experience with other companies. The cab was very clean and roomy. The driver was especially polite and personable. I asked for his business card and will definitely hold on to it for future trips. read more

I hired Flat Cab to take me to the Portland, OR airport. The fare is one fee, so there are no surprises as to how much it cost. My driver was Mo. He was on time, used safe driving protocol and was a nice, friendly, hard working man. I called for my return ride. He was there waiting at the baggage claim as I walked from the gate. He took my bag and had I a calm safe pleasant drive. I highly recommend Mo from Flat Cab. read more

Fair flat rate to pdx for a family of 6. On time and friendly. Had to make a stop down the block to pickup additional passenger and driver was accommodating and really easy about it! read more