If you child actually has a medical issue or injury, don't bring them here. They are good for…read morevaccines and checkups, but not illnesses unless it can be prescribed an antibiotic. I doubt they can even do an x-ray. I started my daughter here when she was a baby. I thought it was odd that they don't seem to be very sweet or communicative with children. (except for Tara; she's great) They are not mean, but on the issue of children, they seem neutral-all business. This continued as she grew. We were assigned a doctor, but in 16 years have never seen that doctor again. We know she is still there, but we always see nurses. They often have the answering service on, and they have no ability to do blood tests, lab work, or scans. During Covid, they would not see my daughter because she was sick! We've been advised to go to the emergency room or urgent care instead. Yesterday I spent the day in the emergency room by their instruction, and today was informed that it was the wrong kind of emergency room. They said there was nothing they can do if her headaches have been happening for so long. They advised I go back to a different emergency room. In sum, if you need a school check up or you child has a cold or flu, they are fine. I could say more, but it's getting long.

We love this place. The doctors are very caring and quick to help us, the admin knows us and…read moreremembers our names. Even the operations team is helpful and gave us such amazing personal advise( non-medical of course) on how to help our daughter get the best care for her speech delay. We are forever grateful to this fantastic Pediatric office, and would only consider them for care for both of our children

4 years ago I left a 5 star rating for Dr Barnett. My how things have changed. She has totally…read moreghosted my family. Not quite sure what we did but after several calls, emails and a certified letter to her office still no response. I think it is appalling to leave your patients high and dry like you have done to us. My son still has needs and you have chosen to no longer treat him for possible reasons you know nothing about. I will be contacting the medical board of registration.

Dr. Barnett is fantastic. She been with us since the very beginning, almost eight years. She is…read moreso knowledgeable and caring that I could not imagine my son being seen by anyone else.

la peor atención que una pediatra puede darle a un niño es esta señora aparte de ser resista es…read moreinsensible con los ninos he tenido dos malas esperiencias con ella no respeta el turno del Pasiente te trata como que tú le va a pedir y no te respeta como persona te deja hablando y te sierra la puerta en tu cara el servicio que debe dar un pediatra es otro que ella se cree que es única debería ningún padre llevar su hijo donde está dique pediatra. el Peor de los Servicios. No acepta las personas que no hablan inglés aún estando la recepciónlista y la joven que llevó el niño a la habitació. nadie le puso un dedo ni lo peso ni nada solo por yo no hablar inglés y le estoy llamando sus madre que estaba en el trabajo y me dijo que no que venga su madre y me cerro la puerta en la cara el que no habla ingles aquí lo tratan con mierda

Insane waiting times in the ER. They do the absolute bare minimum and then discharge patients…read moreextremely quickly, even as symptoms are on going. It's no wonder this hospital has a 1.8 rating.

I went there to the emergency a couple months ago. I actually went four or five times with so much…read morepain. There's so much pain. They took great care of me. Let me stay overnight. At least I got five hours of sleep and now I'm finally having a surgery there tomorrow hopefully no more pain.

I would like to file a formal complaint regarding the care my boyfriend received during his recent…read moreEmergency Room visit, specifically concerning Dr. Schyla Wante and the overall patient experience. We arrived at the Emergency Department at approximately 4:15 AM, and after an incredibly long wait, we were still there at 11:22 PM. I understand that emergency departments can become extremely busy and that wait times can vary based on patient needs. However, what concerned me most was not only the length of the visit, but the lack of communication, urgency, and compassion we experienced throughout the day. Earlier in the day, my boyfriend was seen by Dr. Dylan. Unfortunately, despite being in significant pain, his care seemed unnecessarily delayed. His CT scan and IV treatment were not initiated until after the shift change, leaving him waiting for hours while continuing to suffer. It felt as though valuable time had been wasted instead of moving forward with the necessary testing and treatment. Later, Dr. Schyla Wante came in to speak with us. She asked whether my boyfriend had health insurance. Since we were visiting from another state, I politely asked if she could check whether his MassHealth insurance was on file in the system. Instead of answering my question or attempting to assist, she responded, "I don't know, you need to ask him," and walked away while I was still speaking. I found this interaction to be dismissive, unprofessional, and lacking the compassion that patients deserve, especially in an emergency setting. As someone who previously worked in a hospital in Miami, Florida, I understand that healthcare professionals work under pressure. However, patient care is about more than providing medical treatment--it also includes communication, respect, empathy, and making patients and their families feel heard. Those qualities were noticeably absent during much of our experience. I would also like to recognize Nurse Becca, who was the one staff member who consistently demonstrated kindness, professionalism, and excellent communication. She made an otherwise frustrating experience much more manageable, and I truly appreciate the care she provided. I hope this feedback is taken seriously. Patients come to the emergency room scared, in pain, and looking for compassionate care. While I understand that delays can happen, there is no excuse for poor communication or dismissive behavior. I encourage the hospital to review this encounter and continue working to improve patient relations and the overall patient experience.

I was admitted to H4-post-op, after total knee replacement and my family and I witnessed a nurses…read moreaide yelling at a nurse and calling him incompetent and useless. The quality of care was horrible. When I rang the call bell for help the aide turned it off, muttered para blanca titulada, ("entitled white bitch" in Spanish) and left. No ice for cryomachine for Knee, no food or water, no assist with bedpan, very poor Pain management. The discharging PA falsified my Medical record, with Q&A's that never occurred and he was caught later and admitted he made them up d/t "being too busy with too many discharges at once." But he was "sorry for lying". I was told by the family of my "roommate" who witnessed and heard all of the mistreatment that I would have been treated much better if I was Spanish. I would never, ever, recommend this hospital to anyone.

Went to their new location,Picked a time to be seen the day prior, apparently it's not an…read moreappointment to be seen. You still have to wait like you walked in off the street. Guy at the front desk has no personality and needs a class in customer service. Waited over two hours to be seen which I ended up leaving before I was able to be seen, I was in to much pain to wait any longer. Worst urgent care I've ever been to. They need a better system in place and a better front desk person. Someone with a personality

My care during the visit was great. However I received a message to call so they could change the…read moreantibiotic I had been prescribed to another as the first one did not treat the infection that had been cultured. I have called 8 times today, left 3 voicemail messages, and nothing! I guess I'll go back in the morning