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2 years ago

Change internet settings without regard to affect on devices within the business. Customer service poor.

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6 years ago

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5 years ago

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Kinetic by Windstream

Kinetic by Windstream

(3 reviews)

When our internet went out we were initially told it would be a week before someone could come out…read moreto look. We called in and spoke with someone and said they would try to get us in sooner. We ended up being without internet for 5 days. The cost for kinetic by windstream is reasonable but if your internet goes out don't expect to have a service technician at your house soon.

4/24-Dont know where they find their employees. Little to no customer service. They don't seem to…read moreknow or care how to handle billing issues other than taking payment. I have to watch them closely, just about every month there are charging discrepancies on my bill. It's like I'm not on a plan and they're charging whatever they want. Mine of all bills shouldn't be difficult for them or me. I have basic internet that's it. Windstream comes up with new charges that aren't explained or clear on the bill seems like monthly, and with no warning. Calling them has gotten so much worse post pandemic. If I have to call cs which I dread it's usually bc there's an issue and I already know that I'll need to speak with a supervisor, then they lie and say you'll be transferred to one. One of the ways I know I've been lied too regarding this is when the so-called supervisor comes on the line they say their name real fast. When I ask them to repeat the name I get hung up on. That's happened twice. Between the crappy product and dealing with their so-called customer service, I'm not paying potentially fraudulent charges etc.

WCTel - telecommunications - Updated May 2026

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