Update 11/8/20: see comments on my personal Facebook page…read more(Maureen Holmes) for comments on Robin Boyce after posting my review there. Unfortunately I am not the only one who has endured a bad experience with her. MH I warn anyone who will listen away from this unethical business and owner Robin Boyce. I had the misfortune to be her client and endure her careless, unprofessional, dishonest and ultimately abusive and vulgar treatment. My "custom kitchen" arrived without the custom elements and with a grossly oversized refrigerator. The kitchen designer blames someone else for a major kitchen error and refuses to fix it! (See photos) I had the exact same experience with the shutters and the custom stair-runner I ordered from her. They were both delivered with errors and missing parts, and Design West has done NOTHING to correct its errors. This is the worst experience I've ever had with another human being, period. I never received an apology on any mistake I swear to God. That's when I realized too late I had hired the wrong person. Robin Boyce/Design Center West scammed me by promising professional results and delivering dirt. Robin Boyce then turned verbally abusive when confronted with her easily disproved lies. (I have all documentation to prove my charges.) This last point deserves special mention. When I expressed my dismay at the errors, delays and lack of accountability, her demeanor shifted immediately from friendly to combative and borderline violent. It was a shock to learn the owner wasn't just a sleaze but mentally unhinged too. When I confronted her in her store after she ignored my contractor's emails and texts, she began screaming profanities at me while hurling insults about my appearance and character, which I presumed was an intimidation tactic. That felt sickening, but it worsened when she came at me with her arm pulled back as if to throw a punch, but thankfully she stopped herself before landing her fist in my face. I feel certain the only thing that stopped her was a possible assault charge. I would feel sorry for Ms Boyce if she wasn't a thief, and if her emotional instability didn't manifest in such an ugly manner. But no mental state excuses her dishonesty, mentally healthy or not. Not a word of this review is hyperbole. I lost thousands of dollars and was blindsided by a venomous verbal assault because I had the temerity to call out Robin Boyce on her mendacity and fraud. I could provide a colorful litany of her actions, but suffice it to say that it involved a lot of obscene finger, hip and hand gestures. Incidentally, her staff just sat there like dummies the entire time and let it all happen. Apparently they don't have an issue working for such a repulsive woman. Prior to my dealings with her, Robin was verbally abusive to my contractor on multiple occasions as well when he asked her about delayed deliverables. Following is an example of one the few correspondences between him and Robin that isn't littered with her F-bombs: "Shut up. Stop talking. Don't tell me what to do. Its not Maureen... its you. I'm surprised guys take your mouth, and the way you talk down to others; I suspect you've been punched a few times." This is the first---and I hope last--bad review I ever had to write. Let this brutally honest review serve as a public service announcement to warn others away from this troublemaker. Do not hire Design Center West. You will pay a premium for sloppy, mediocre results, and the owner will curse you when you express your dissatisfaction. This has been a yearlong nightmare that only ended after I hired someone else to fix all of her mistakes. Caveat emptor!

Robin helped me from start to finish with my new house build. She has done everything from the…read morekitchen (appliances, cabinets) to the tile for all bathrooms, to the stone veneer for the patio. Even during the pandemic she has been on top of things and instructing me to get things ordered prior to shipment delays. She and her team have been responsible, proactive, and truly professional. They are communicating with my contractor and his team and his cabinet installer told me it was such a pleasure working with them he would like to do more jobs with them. Any mistakes (Fedex dropped a vanity and it cracked) were handled quickly and replaced at no cost to me. Her attention to detail is incredible. Additionally, she was very focused on saving me money and making sure I was not buying things I did not need. It has been a true pleasure working with Robin and her team again. I cannot say enough good things about them!

I highly recommend Linda Stimson of Inner Visions Interiors. We were moving into an antique home…read moreand wanted to decorate our great room starting with a blank slate. Linda helped us focus on a scheme from soup to nuts, starting with the selection of rugs and adding furniture, lighting, wall and window treatments. She very efficiently orchestrated the process so that we had everything in place by the holidays. It's stunning, love the results!

We live in a smallish house built in 1928. Linda helped us redo lighting, flooring, furnishings,…read moreand art in the living room, dining room and entrance. The space is challenging and Linda worked miracles with it. She managed to get existing furnishings to mix with new items that she helped us choose. Her expertise with lighting and color are remarkable. We were hoping for some improvement and ended up with something really special. Our living space is so much lighter, more functional and - prettier. Meanwhile, historic furniture, art, etc has a place as well. We are delighted. On a practical note, in any renovation, large or small, snags happen. Linda was super quick to resolve the two minor issues that came up. She was totally committed to seeing that the job was done perfectly. No detail was too small.

We hired Janet to help use existing furniture in our new home in Concord - and make it all look new…read moreand fresh. A tall order that Janet took on cheerfully and creatively. For many portions of the project, we were on a very tight time frame. Janet met our time frame and helped us at every step. Before move-in, Janet helped us select fresh paint colors that we love. After move-in, it seemed that our existing furniture might not work in the living room. In 15 minutes, Janet helped us rearrange the furniture, putting our sofa on an angle, which opened the living room to the eat-in kitchen. Now our furniture looks like it was purchased for exactly that space and the house feels cozy, warm and welcoming - exactly as we hoped it would feel! Many of our friends say ours is their favorite house. Janet has an amazing eye and sense of space and color. We continue to work with her on every project, from hanging pictures to laying out the design for a planned patio. We recommend Janet highly. You'll be pleased with the results - beautiful, fitting your personality and keeping within your budget.

I had slipcovers custom made by Stacey. Not only did she understand what I needed as far as fabric…read moreand durability but she completely got the look I was after. She was very professional, fun and timely. I will be using her services for all my needs. My friend told me about her after she hired Stacey to make roman blinds. She too was very impressed with her abilities.

Monique and her team transformed our house from ordinary to amazing! She rearranged some of our…read morefurniture and decor in ways we never imagined. She brought in really interesting artwork and various figurines that made our home like a showplace! Even our realtor commented that our beautiful home was brought to next level with her staging. For the very reasonable designer fee, we are convinced that it increased our sales price more than 10x the cost of the staging! I would recommend Serenity Designs/Monique to ANYONE considering selling their home.

We called Monique in mid-March, aiming to list out house by the end of May…read more She and her assistant were great: we got a to-do list - which saved us having to argue about the relative merits of his/her taste - and she made a plan for the things that she wanted to bring to freshen up some of the rooms. Once we had done our chores (mid-May), she was back with the loaner items and they set the house up carefully for the photographer, and gave us instructions about how we should re-create the setting before showing the house. She does exactly what she says she is going to do, with a minimum of fuss and I would work with her again in a heartbeat.

WOW! I had an appointment for an in-home consultation, left work early on a Friday afternoon, and…read morethey NEVER SHOWED UP, DIDN'T CALL and didn't answer the phone when I called to see if they were coming at all! Did not respond to my voicemail, nor answer the phone or respond to my voicemail the next day! COMPLETELY DISAPPOINTED. I was looking forward to dealing with a local company. They should be ashamed. Also, google hours are incorrect, so when I first went to the showroom, they were closed. I would avoid this place. If they don't even have the courtesy to respond or apologize, they don't deserve your business.

DO NOT GO HERE. Where do I even begin? We had to use these "professionals" who are not capable of…read morecompleting a job. They do not know how to install hard wood floors, nor do they know how to fix ones that were chipped or uneven. They cannot complete something as simple as bathroom tiles. It has taken them over 6 months to try to finish both of these tasks. They will not show up on time and will leave early. I would rather try to do this myself then ever use these hacks. What a miserable experience. I would stay far away from here as you will inevitably end up unhappy and frustrated and overcharged! UPDATE: The owner is now lying stating that we didn't do business with them. You should start taking accountability here. Would you like my emails, the invoice, or pictures/dates showing how long everything took? I think you know which project you recently did that you had to come back for to try to fix your hardwood flooring again and again. Not knowing how to fix cracked or warped hardwood floor. And how the bathroom tile started in July, and finally was completed in what December? Messing it up every single time. Your flooring guys are clearly incapable of doing their jobs and I have all the receipts to prove it. I can post them below if you would like.