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Ryans Hardwood Flooring

3.9 (8 reviews)

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Flawless Floors - Another area of splintered floor

Flawless Floors

(18 reviews)

You will not find a better quality flooring company than Flawless Floors! Ian is top notch and the…read morepeople that work with him are equally incredible! They are true masters of their trade and some of the kindest people that you will ever meet. Not to mention that they are 100% dependable, trustworthy and some of the most responsive people that I have ever met!!! I highly recommend FLAWLESS FLOORS without hesitation! - Bryce Beaudoin

We got our floors done a couple years ago by this company but recently noticed a lot of splintering…read morecoving the areas that were worked on. Not a huge issue but slightly concerning as the floors were done not very long ago. Yesterday I got a splinter in my foot so bad that it took me 2 hours to remove and almost debated going to urgent care. At this point, as we also have two dogs my partner called to see why this could be happening on floors so newly done. My partner called 3 times before reviving a callback only to be met with hostility and defensiveness. Apparently they were on vacation but there was no indication of this on their voicemail or website which stated they were open. We were then blamed for the condition of the floors and no help or suggestions were offered. My partner was then told "I've been in business over 20 years, I'm not worried about your review buddy" which is a shockingly unprofessional thing to say to a paying client. It appears others have had similarly poor experiences, and it also seems the owner handled those the same way he handled ours- by berating the customer, yikes! Edit: No one is trying to attack your business and I don't see anything wrong with my partner being upset after having to reach out 3 times before a callback but I do want to point out it was the owners tone that was aggressive, not my partners. I was present for the entire phone call and was shocked at the attitude coming from the person on the phone. As anyone would be, my partner was unhappy his floors are splintering to the point of injury after only 2 years. A quick internet search reveals the refinishing should have lasted up to 10 years. I'm also not sure why you felt the need to point out these were the worst floors you've ever worked on- my partner had just purchased this home and while that may be true, is an odd thing to feel the need to point out publicly and once again, and unprofessional attempt to bash a customer.

Ryans Hardwood Flooring - flooring - Updated October 2026

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