I am not one who enjoys writing bad reviews, but after discovering the latest mishap with the bathroom renovation Red Oak did for us, I feel obligated.
I'll start off with what is good -- Bob laid out his estimate in a professional manner and did not go over budget or try to sneak in hidden charges and fees. He also has a good head for design and layouts. His work crew was relatively neat and cleaned up after themselves. We had one small scratch on the front door and its screen door --but such minor things are to be expected from the wear and tear of such a job. He is also a very nice guy and easy to work with.
However, I cannot recommend him for anything more than a simple job. If you do hire him, make sure that he subcontracts out things like plastering, painting and plumbing. (He does everything himself, which is good for price, but we are ending up paying for that discount by having to have stuff re-done.)
Our job included a complete renovation of a bathroom, tearing it down to the studs. The rough in work was okay, but the finish work was left to Bob's crew while he worked on another job. Although they did a good job on some tasks, they were complete hacks in others. The floor tile was not laid flat -- they had no idea how to hang baseboard, and they started painting on the walls before the mud was dry or sanded properly. (Nor did they vacuum before painting either, resulting in dust being painted into the wall--it feels like sandpaper when you run your hand across it.) These were brand new walls and ceiling, and they look like silly putty. There were also paint stains and plaster stains on the tile, which we are unable to clean up.
Bob knew we were unhappy, and did take half the cost of the paint job off the price. However, we have since brought in a plasterer, and are going to spend several hundred dollars redoing the walls and ceiling to cover up the job. The plasterer said the job was so bad we should sue, something I really have no interest in. We saved up our money for quite some time to do this job, and feel like we could have done a better job ourselves.
Despite all this, I was not going to write a bad review until we found this morning another problem with the base-board heater they installed. The plumbing was poorly measured such that the heater element tilts into the room, making it impossible to put the cover on the baseboard. We will have to have the heating system drained and the bad part of the pipe re-done to fix it. We have not had an estimate on it yet, but I imagine we are now into the four figures to fix a job that cost us 15k all together.
I do not enjoy dissing a business like this, but this whole experience has been very stressful, and enormously disappointing. I hope this was a result of the fact we got Bob's second crew, because I cannot understand how someone can call themselves a professional and do such a bad job. I only hope other people have had better experiences. read more