Melissa made the whole process amazing!!! She helped with everything we needed plus more and just made all the stress go away

My first 3 months at The Waymark were lovely, then at the end of August the property sold and a new management company took over. Since then, customer service has been terrible. They mostly ignore emails, rarely share updates that would be relevant to the community, fired the package delivery person (but still bill for it) and hope that maintenance can handle deliveries around work orders (they normally can't). If you are on the right floor it's ok, but if you're on the wrong floor they do not address dog urine up and down the hallways on tenants doors - frequently the build up with be visibly yellow on dark carpet. In 4 months of this issue being reported, carpets were cleaned one time. All requests for this to be resolved go ignored, and they have done nothing other than send 2 "friendly reminder" notices about pets in the last 4 months. This beautiful community will not stay beautiful long at this rate. read more

After living at Waymark for a year, I can confidently give it 5 out of 5 stars. I'm currently still living here and just renewed my lease for another year -- which probably says the most. When we first moved in, the management team was different, and everything was great. The amenities were amazing -- clean, modern apartments, well-maintained gyms that people actually use, and a responsive maintenance team that was always available. The level of service really stood out. Then, as you can see from older reviews, things went downhill for a while when new management took over. There were valid complaints, and it did feel like operations weren't running smoothly for some time. However, since the beginning of this year, things have changed significantly. Over the past few months, the new management clearly figured things out, stabilized their processes, and started making real improvements. What I personally noticed:- They've been replacing old or broken items that hadn't been updated in a long time- The rooftop and pool area have been improved- Shared spaces like lounges have been cleaned and refreshed- Many small but important issues (leaks, broken chargers, maintenance gaps) are now being properly fixed Those are things residents don't always mention, but they make a big difference in daily life -- and I've seen real progress. Another big improvement is the concierge/package service. When the new management first came in, that service disappeared, which frustrated many residents (and you'll see that in reviews). Now they've brought in a dedicated person again -- and honestly, it works even better than before. I rarely even have to go pick up packages anymore, they're delivered efficiently. There are also signs that more improvements are coming. For example, group fitness classes (like Pilates and gym sessions) are being organized again. Community events are back too -- happening every couple of weeks, sometimes even weekly -- which really helps create a sense of community. One thing that has always been consistent is cleanliness. The common areas, gym, grills, and hallways are cleaned daily -- that never changed. I also want to highlight the current management team -- they are responsive, approachable, and genuinely listen. Just amazing! When we were renewing our lease, we also looked at other apartments, but ultimately realized that Waymark is still the best option for us right now. We've shared feedback before, and it's actually being heard and acted on -- which is rare and very appreciated. Another thing I personally love is how tech-enabled everything is here. You can control things like AC through Google Nest, and apps like Brivo, Butterfly, Waymark, and Prisma make access, payments, and maintenance requests really convenient. There are still a few small things to improve (for example, Brivo doesn't always work perfectly with every door), but overall the system is very modern and useful. Also, the location keeps getting better -- there are great spots nearby like Luna Sea Lounge, Muse, Highwire, Square Pie Guys, and Beem, which makes everyday life even more enjoyable. And access to the BART is 1 minute walk. Some people might wonder about noise from the BART -- while I can't speak for units facing it directly, my apartment faces the inner courtyard and I honestly don't hear it at all; even with windows open, it's just faint background noise similar to distant traffic, and over time you completely stop noticing it. Another thing worth mentioning is the community here. The neighbors are great -- we've made a lot of good friends in the building, and some of our closest friends actually live here too. The overall atmosphere is very welcoming, and it really feels like a strong, positive community. Some people might also compare Waymark to the very newest buildings and think it's not as brand new furniture -- but in reality, these apartments are still quite new (they only started leasing about two years ago). More importantly, everything here is designed to actually be used. The amenities aren't just for show -- people use them every day. The gym is active at all hours -- early mornings, late nights -- there's always someone there. We regularly use spaces like the Great Hall for work, the rooftop, the at leisure lounge, and the pool. It genuinely feels like the amenities were designed with real day-to-day living in mind, not just aesthetics, and that makes a big difference. Overall, after living here through both the good and the challenging periods, I can say that Waymark is getting better again -- or at least back to the 5-star level it had when we first moved in. Yes, there was a dip during the management transition, but it's clearly in the past now. If you're concerned about older negative reviews -- they were valid at the time, but they no longer reflect the current reality. Things have improved a lot, and residents are being heard. read more

I had a very disappointing experience with Waymark Apartments. I have lived here for two years, and AMC Management recently sent me a new offer raising my rent by 9.9%. On top of that, they gave me only 19 days of written notice before the increase was supposed to take effect. That kind of increase, with such short notice, feels unreasonable and disrespectful to existing residents. Instead of treating long term tenants fairly, management handled this in a way that felt aggressive and careless. A community should offer transparency and basic professionalism, especially when it comes to something as important as housing costs. I am also extremely disappointed with the lack of responsiveness from management. During normal business hours, none of the listed phone numbers can be reached. Calls go unanswered, and emails do not receive responses. It is nearly impossible to get in touch with anyone. Even more concerning, resident emergencies cannot be addressed in a timely way when there is no reliable communication from management. When urgent issues come up, residents are left without clear guidance or support. To make matters worse, the property removed its previous Google listing and created a new one, which caused prior resident reviews to disappear. That removes an important layer of transparency for prospective residents who rely on honest feedback before deciding where to live. Reliable communication, emergency support, and transparency should be the bare minimum. Unfortunately, that has not been my experience here. Based on what I have experienced, I would be very cautious about renting here, and I strongly encourage current and prospective residents to keep everything in writing. read more

LiveAMC is the worst property management company I have ever dealt with. Upon move out they incorrectly calculated a prorated rent and refuse to address the error in the billing system they use. They simply say "well this is what the system says" no one on the team can explain how their system reached that number. The error is simple and even when I point it out to them they agree it's wrong and say "we cant change the system". Do not do business with this team! read more

Do not recommend. Priced as luxury but far from it: 1. security gates are usually broken, open access to the community and garage 2. There are only 2 elevators in the entire building and one is usually broken and the other usually reserved for move-ins. Prepare to take stairs frequently 3. There have been homeless folks living in the community areas 4. Poor management; service requests often go unresponded 5. They raise rent 10% Year over year without fail 6. Guest parking is 8$, even for resident guests Prior management was significantly better. This is the 3rd management change since I've been here and yeah it's noticeably bad. I think you're better off with most of the alternatives, tbh. PROS - the gym is GREAT read more

I'm a relatively new resident at The Waymark, I moved in with my fiancé back in October. A more personal review: Overall, we've been really happy here. After a few months, we realized we needed a bigger space, so we reached out to Yesenia at the leasing office. She let us know we needed to wait a bit to transfer, but wrote down exactly what we were looking for and followed up when the timing was right, which I really appreciated. Melissa then showed us a ton of different options (it honestly felt like we toured the entire property). She was super patient, gave us input based on our lifestyle and budget which made the whole process way less stressful. We're so much happier in our new unit, it gets amazing natural sunlight and has a walk-in closet, walk-in shower, and even space for a home office. There was also a week where I was in the leasing office almost daily and Yesenia helped every single time. She was always friendly, quick to submit maintenance requests, coordinate with the mailroom team, and would follow up the next day to make sure everything was handled or for an update. Overall review: As a current resident who's also read through past reviews, I can understand some of the frustrations people have shared. But, from what we've seen, this new team is actively working on learning the property and improve things with the residents. It's a large community, so it's not going to be perfect, but at least we've met some reliable people (Yesenia and Melissa) that we can go to for our concerns. To address other things: Trash chute build up- I've never had any issue with the chute and seems resident caused. FYI- if another floor is using the chute, yours wont open- so just wait for the other floor to be done, don't leave the trash on the floor. It becomes a cascade event for other residents that think the chute isn't working. Pet urine/accidents- I think we all know we signed a lease at an apartment building that allows pets. This is expected. But again... accountability from the resident to carry their dog out, train, or at least notify somebody so the cleaners can get to it before they move onto another part of the building. If not, you'll just have to wait until the next day when the cleaners come around again. It's not feasible for management to do rounds every time things like this happens. Or for them to be watching the cameras 24/7 looking for the dog that peed in the corner. We all need to take care of our shared spaces. Better Safety/Security- yeah, we could use this honestly. But, I'm sure it's being considered or worked on. Okay enough yap- overall, our experience has been really positive, and we're glad we chose to live here. No noisy neighbors (thank you neighbors!), enough parking spaces, maintenance keeping everything clean and hallways smelling great, etc. I also work from home, so having spaces like the great hall, pool, and café to switch up my work environment is a plus. Please get to know the girls at the leasing office, they will make your life easier. read more

I had an amazing experience leasing here, and a huge part of that was Yesenia. She went above and beyond at every step- responsive, knowledgeable, patient, and genuinely invested in making the process smooth. Apartment hunting can be stressful, but she made it feel effortless and transparent. If you're considering this community, ask for Yesenia- she's truly exceptional and the reason I felt confident signing my lease. read more

PLEASE BE KIND TO YOURSELF AND DO NOT MOVE HERE! It used to be such a nice place to live, but in Aug. 2025 Live AMC took over management of the complex, and they are simply making things awful. They charge us for services they don't provide ("Package Concierge?") They send SHRIEKING emails to us about how we have to pay our rent on time when their own tech is not up and running to receive payments. They give less than 48 hours notice of entering our apartments, and they enter them ALL THE TIME! 2 weeks ago they came in to inspect the sprinklers, this week they are entering AGAIN for "fire safety". For those of us who are at home during the day, it is way too much! They don't answer emails. The voicemail box is always full so you'll never be able to leave a message. Going to the office in person? It may be randomly closed. Their emails are practically illiterate, and never give the information we actually need--like when fire alarms will be sounding during all this apartment-entering. I could go on, but it's just all bad. read more

The Waymark (now managed by AMC Property Management) has poor management, unkept promises, and declining quality. I'm echoing another resident's review because what they described is exactly what's happening across the board. Since the new management took over, The Waymark has gone downhill fast. Here's what I've personally experienced: *One of the gates has been broken for weeks, leaving residents' cars vulnerable and the property less secure. *During the first week of new management, trash was piled up to the ceiling, an eyesore and a health concern. *Management promised to refund late fees from August (which were their own billing error), but those refunds still haven't been issued. A neighbor confirmed they haven't received theirs either. *Packages are constantly misplaced or stacked in complete disarray, there's no organized system or accountability like we used to have. *They charge for services that aren't actually provided and even added random, unexplained fees (porter fee) without notifying residents, which doesn't seem legal or transparent. *When I email management, they're dismissive and unhelpful. I've had to email twice about the same issue just to get a basic response, and even then, they avoid addressing the actual problems. *Communication overall is poor, and concerns are brushed off rather than resolved. For a property advertised and priced as "luxury," the experience under AMC Property Management feels cheap, disorganized, and frustrating. The professionalism, care, and consistency that used to make The Waymark a great place to live are gone. If you're considering moving here, save yourself the frustration and look elsewhere. read more

Waymark Apartments - Apartments Near Me - Walnut Creek, California

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Beautiful facilities with remarkable amenities but more so than the physical plant it's the quality of the staff both sales and maintenance. I wanted to specifically call out the Maintenance Supervisor - Martin. I've been here for a week and he has made the transition easier than I could have hoped through sage advice and multiple personal visits to educate me how things function in my unit. read more

I am resident of Waymark, Walnut Creek. The location is Great Bart, Great Amenities (Cardio Fitness Room( weight and yoga studio) clean buildings and outdoor space friendly neighbors My experience with the staff has been exceptional from the rental process to maintained and office management are friendly and professional Melissa Figueroa is very helpful, helped me lease my beautiful apartment she took the time to understand what my needs were and between Melissa and office manager Yesenia, They expedited my move The Maintenance staff Geraldo, Martin and Henry have been very helpful and took care of my issues promptly read more

I'm so happy being here. It's a huge building, but all of the perks always seem more than available. Hot tub under the stars. Gym studio for exercise. Great Hall for working. Bart to everything. Walk to Target. I read the bad reviews and hoped that things would soon get better and I think that the mgmt group is indeed working hard to make the service match the quality of the building and the kindness of the people that live here. Special thanks to Melissa and Yesenia for helping me get through the application process. *Parent of 2 kids: This place is actually really kid friendly. My girls love it here. So many spaces for them to play and explore. read more

I had a difficult time obtaining a copy of my lease from the previous management (Sentral), but Yesenia was a huge help throughout the process. She was patient, calm, and consistently proactive--sending emails and following up to make sure the issue was being addressed. I truly appreciated how she took the time to listen and even apologized despite the situation not being their fault. Although it took about four months to fully resolve, I'm grateful that I finally received the copy of lease and that the overcharges on my account were corrected promptly. read more

Update 2/2026 -They've recently significantly increased the apartment prices (above market rates) of the units and are significantly increasing renewal rates (unlike Greystar and Sentral), all while offering so much less than the previous companies and creating the issues listed below. Unit/Building -Noise is unbearable between floors, especially during the night. Noise is almost 24/7. You can also hear noises from apartments not even connected to yours. -Hot water issues. -Schindler elevators still have issues. -Cheap quality of construction materials and appliances in units, but overall fine enough. Appliances are having issues now though (like washer flooding area). AMC -Communication (phone, email, in-person) is still extremely poor, significantly delayed and poor, or just non-existent...even to life-safety issues. -They have entered our apartment multiple times, sometimes without telling us the reason or giving enough notice. -They have serious billing issues and sneak in fees. -They are still letting the trash chutes overfill multiple floors high. This has been a problem since their first day here, and even after they increased trash fees. -They are not doing deep cleaning, so there are things like poop and pee inside and outside. Despite that being a bad pet owner problem, it was never an issue with Greystar or Sentral (they were doing things like power washing the grounds regularly, window cleanings, etc). -There are pests now. -Hot tub was not working for awhile, during the colder months. -Events have pretty much disappeared and they've canceled all workout classes without communicating once about it. Update 9/3/25: -A 3rd management company (AMC) and a new building owner (Acacia Capital) took over 8/28/25. -The transition was sudden and horribly done, with trash piling up on the property. -Communication and attitude from AMC has been extremely poor. AMC hasn't mentioned anything about continuance of maintenance, things tenants can expect, packages management, future events, timelines....just pay us the rent. This property got downgraded while we have no say and all have to pay the same amount of "luxury" rent. 8/18/2025 NOISE There is zero noise barrier or insulation. If you're in the wrong unit, you WILL hear EVERY footstep and also noise from every direction. You WILL lose sleep and your neighbor will not care or take it personally. I think many people here work from home or are just home, so it can go on ALL day, EVERY day. It's absurd for a "luxury" apartment. ELEVATORS Schindler elevators are constantly down for weeks on end. MAIL You have to pay to receive packages. It was a huge mess with Greystar. Then Sentral fixed the organization part but was scamming people by not providing service that was being paid for. PARKING Parking permits are high. They also charge your guests for parking. GYM Great POOL Pool is small for this many units and always seems busy when I've tried to go. The hot tub is a great size though. read more

My husband and I moved here from Canada with no information regarding living accommodations. The "girls" in the office were so helpful. Melissa showed us several options and we were able to move in almost immediately. She was fantastic! Yeneesia was a life saver -- we had some bank card issues (being Canadian) and she worked her magic and got it figured out. We love it here! Location, cleanliness, all staff get a big 10 out of 10. Also, they are so patient explaining things to us. read more

Melissa is amazing. She helped guide me through the whole apartment search process. She is so kind and supportive. Thank you Melissa !

Melissa Figueroa is a super leasing consultant.She is the best and always help me whenever I came down to office.She is courteous, professional, helpful etc.As a way-mark tenant I would highly recommend for her position and say good luck for her future endeavors. read more

Melissa was amazing well professional looking to join community I am amazed with the gymand ultites