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I absolutely loved our stay at this hotel. The staff was amazing and kind at all times, our hotel included welcome tokens you can use at their bars for free drinks. It also included free chair rentals, water bottles included in the room, free go pro rentals, boogie boards and more! They also have an ATM located in the lobby which comes in handy lol but we didn't know until we checked out we did valet our entire stay which is $50 a night and Sung was amazing! He took care of us so well. We will miss him. I think if you're looking for a nice place to stay you should consider Wayfinder for their relaxing atmosphere and kind staff. Showers and room are a little small but it really doesn't matter much if you're going to be out during your trip. It's also conveniently located next to the mall, beach, and ABC stores. Mahalo Wayfinder!
Stayed at the Wayfinder for a couple of nights for our minimoon (plus I wanted to use up my credit for CSR). Staff were really cute and decorated our room and left snacks/wine for us! Our room was a bit noisy as it faced the street, but I guess they must have known as they left earplugs for us. The pool was also always very busy and sometimes there weren't even any pool chairs. It's a cute hotel but definitely not luxury by my standards. More like an affordable beachy getaway kind of vibe. Would come back if we're looking for a deal, but not if we're looking for peace and quiet.
The staff is always really nice and the rooms are always very clean. The views are classic Waikiki and we just love the old school island vibes here. When it cools down at night, there's a great cross breeze! The bellhop got all our hella heavy luggage up here very quick and he was a really nice guy! Housekeeping had the room so clean and the ac on for us! Will book again for next June- next time we're trying the penthouse room, our goals to do a week in each room type that holds 4 lol.
When I booked Wayfinder through founders card I was a little apprehensive. Little did I know, this hotel is a perfect hidden gem. I would say everything is perfect except for a couple things. Check in is easy. Valet parking is $50 a day with unlimited access. Depending on the time of day, front desk is hit or miss. Our second day I asked if there were small coolers to rent like the Igloo one they have displayed on the shelf. The gal on the morning on 2/27/26 was very unpleasant. She wouldn't look up or away from her monitor to answer questions to give me 2 minutes of her time. I was bothering her. We have the pool room which is very nice and spacious. Theres no elevator but the second floor was easy to access for us. There's a cute screen door that allows the outside breeze to come in as well. We also had a pull out couch, microwave, fridge with plates and utensils. The furnishings are simple but feel clean and neatly appointed. Couple suggestions I would make is a full length mirror somewhere in the room and a couple more outlets for power. Otherwise the room Is perfect. Now what I didn't enjoy is the small children using the jacuzzi the past couple days. Some of these children were left alone with floaties in the jacuzzi. Now I get the pool isn't as warm but 5-6 small children with swim diapers in the jacuzzi left unattended is not acceptable. Not sure if the hotel can control this. I'm still giving 4 stars because the property is very nice and not what I expected at all compared to a major chain hotel.
Overall had a great stay at Wayfinder Waikiki! Check-in was super smooth, and the staff throughout our stay was great! They offer valet parking only which was $55 / night at the time of our stay. If you want to try to avoid paying for parking, there is street parking on Ala Wai Blvd which is adjacent to the hotel, so the walk is not far at all. This is a very busy street though and parking can be hard to find, so I would only try to do this if you're willing to be patient and think it's worth trying to find free parking. Also be aware of the street sweeping schedule! The hotel has a small cafe that serves coffee, tea and pastries during the day and a restaurant, Redfish, which has breakfast/brunch and dinner services. They're both very convenient. They also have a pool with a jacuzzi, and a pool-side bar. We had a welcome drink at check-in so we were able to try one of their drinks and have a keepsake cup from the trip! The room itself was quite nice - it felt clean and overall well-maintained. I believe these rooms were renovated recently, so that could be why. The only slight downside is the noise from outside does come through the windows pretty easily - if you're a light sleeper that might be a bit bothersome. The other issue that we experienced during our stay was related to the elevators. There was only one working elevator and it was extremely slow. At some point we just started taking the stairs exclusively because waiting for the elevator was rather frustrating. I also appreciated that they offered different amenities for rental! We were able to rent out beach chairs, towels, boogie boards, and a GoPro during our stay! The GoPro was great to use, but of course you will need to transfer your footage and clear out the memory card before you return it, so if you plan on using this, bring a device for transferring footage! Location-wise, the hotel is just down the street from Waikiki Beach, so it's a very close walk! This made it super convenient to get to all the shops and food spots in the area!
Loved our recent stay at the Wayfinder Waikīkī! We were looking for a hotel in Waikiki near the beach - one that wouldn't break the budget, but was also safe & clean. Honestly, we weren't expecting much when we first booked this hotel because there had been some reviews about construction noise, and the photos of the room decor looked like it would either be a cute tropical vibe or possibly tacky. So glad it turned out to be the former! The exterior of the hotel seemed unassuming from the road, but the open lobby area (cozy seating, warm lighting, wood ceiling, stone accents) and entering our room made such a great first impression. While there was some nearby construction, we didn't notice much (if any) noise during the early morning or evening. In fact, it seemed quieter than the hotels on the main roads (Ala Moana Blvd). Our stay included a free welcome drink (alcoholic & non-alcoholic options) from the poolside bar, a small discount for a meal at the hotel's restaurant (which by the way, has fantastic poké!), and complimentary GoPro camera, beach chair, & boogie board rentals. While the saltwater pool is on the smaller side, there was a decent amount of poolside loungers and tables, and it's big enough to get a few laps in. I wish I could have stayed a bit longer to enjoy the pool & room more! Would happily return upon my next visit to Waikiki.
The room was small and stuffy for four people, but for one our two it would be just fine. I found it to be conveniently located in the heart of Waikiki and the grounds were well-kept. The pool was beautiful. They provided sunscreen and aloe there which was a nice touch. It wasn't crowded and the lounge chairs were in the shade. The restaurant there was really good and everyone who works at this hotel is very friendly. It's a nice small boutique hotel amidst corporate giants. It was reasonably priced and I would stay here again!
Best Boutique style hotel in Waikiki! This was a last minute decision, booked through Costco Travel and regretted nothing. Staff, great, poke spot onsite, greater! Pool was so chill and drinks
We booked five rooms for my sisters special Wedding vow renewal anniversary with my family with our dinner reception hosted at RedFish. My family is from Oahu and my sisters flew in from the mainland. Instead of the celebratory atmosphere we anticipated, it was the worst hospitality experience - thanks to the front desk, Emiko/Amiko. We chose Wayfinder bc there was a discount price on parking for booking 5 rooms prepaid in advance. Check in is at 3p, we arrived around 130p. Our rooms were not ready, so we were told we could leave our bags. From the outset, Emiko's demeanor was cold and dismissive, based on her facial expressions and body language; she did not greet us nor acknowledge if any of us had been helped before giving forms to sign. There was just simply no hint of aloha nor welcoming spirit. When my sister asked for directions to the restroom, Emiko pointed nonchalantly and said, Right there. Most importantly, neither Emiko nor any other front desk staff informed us at this time about any limited parking situation. The valet sign already read Valet Full upon our arrival, yet no alternative solutions or explanations were offered. In fact, when my sister asked about parking, she just pointed to the valet and pointed while saying "Talk to the valet later!" We asked about the complimentary welcome drinks and they just pointed to the bar without explaining much. Hours later we came back and Emiko informed us that there was no valet space for our four vehicles and told us we would have to find street parking. When we explained that we had already checked in earlier, Emiko shifted blame onto us, claiming that parking was on a first-come, first-served basis and that if we had arrived early, we should have registered our cars to the valet. Not only did she imply that the situation was our fault, but also heightened our anxiety during an already stressful situation, at what is supposed to be a special and happy weekend for my entire family. * Escalation & Professional Misconduct: Emiko offered zero assistance, showed no empathy, and made no effort to de-escalate the situation. The other front desk associate present stood by and failed to intervene or offer an apology. When I requested a manager, Emiko passively agreed without any effort nor urgency to offer any solution. She then told us to "step aside so I can help other guests", treating us as an inconvenience rather than paying guests. * Intervention by Valet Team: Andrew, the valet officer-in-charge, stepped in to assist. While he was making phone calls to find a solution, Emiko continued to watch our group, make faces, and actively listen to our private conversation. She then walked over to argue with us further, at which point I informed her we were done speaking with her as Andrew was handling the matter. * Final Confrontation: Andrew successfully secured spots for our four vehicles. As I followed him to our cars, I informed Emiko that leadership would be notified of her behavior. Multiple witnesses in my party heard Emiko snap back loudly, Stop talking to me, too. She had the audacity to say that knowing there were no other guests present at this time. This level of hostility from a front-facing hospitality professional is utterly shocking. * Neglect of Luggage:. To rub salt into the wound, we returned from resolving the parking issue only to find our luggage left completely unmonitored in a corner. Hoping to give the staff the last opportunity to redeem themselves, we explicitly asked for assistance. Instead, we were just told there's a cart on the side or call bell assistance. Ultimately, we were forced to load and transport our own pieces of luggage onto the cart ourselves without any assistance as Emiko and the other front desk girl silently watched. * Misc/room: Slider door to lanai/patio was difficult to close. We had to lift door to latch the lock in and tested our other rooms with the same effort. The lighting in the bathroom shower tub was too dim to our liking. Overall, the front desk is the first key impression of the hotel and because of Emiko's unwelcoming behavior it will forever leave a horrible memory on every one of my family members. We will not be coming back to this hotel.
I am writing to formally bring it to attention a profoundly disappointing and unacceptable experience my family and I encountered at this property. We booked five rooms at the Wayfinder specifically to celebrate my 20th wedding vow renewal on July 11th, with our dinner reception hosted at RedFish. Instead of the celebratory atmosphere we anticipated, we were subjected to what I can only describe as the worst hospitality experience of my life. I was supposed to have other relaxing plans for today and yet here I am, writing this review as I have still not received any response nor acknowledgement from their leadership team. The primary issue stems from the unprofessional conduct of their front desk associate, Emiko, and a complete failure in service coordination. We arrived early to check in. Our rooms were not ready, so we were told we could leave our bags. From the outset, Emiko's demeanor was cold and dismissive, based on her facial expressions and body language; she did not greet us nor acknowledge if any of us had been helped before giving forms to sign. There was just simply no hint of aloha nor welcoming spirit. When my sister asked for directions to the restroom, Emiko pointed nonchalantly and said, "Right there". Most importantly, neither Emiko nor any other front desk staff informed us at this time about any limited parking situation. The valet sign already read Valet Full upon our arrival (which we have photo evidence of), yet no alternative solutions or explanations were offered. In fact, when my sister asked about parking, she just pointed to the valet and pointed while saying "Talk to the valet later!" Assuming the room was ready at 645pm, when we returned ready to rest from a very busy and long day, Emiko informed us that there was no valet space for our four vehicles and told us we would have to find street parking. When we explained that we had already checked in earlier, Emiko shifted blame onto us, claiming that parking was on a first-come, first-served basis and that if we had arrived early, we should have registered our cars to the valet. When we corrected her and noted that the valet was already full during our 1PM check-in, she argumentatively replied, "Oh, if you were here early, then the valet already rejected you." We had no idea what she meant by that. Not only did she imply that the situation was our fault, but also heightened our anxiety during an already stressful situation, at what is supposed to be a special and happy weekend for my entire family. Emiko offered zero assistance, showed no empathy, and made ZERO effort to de-escalate the situation. The other front desk associate present stood by and failed to intervene or offer an apology. When I requested a manager, Emiko passively agreed without any effort nor urgency to offer any solution. She then told us to "step aside so I can help other guests", treating us as an inconvenience rather than paying guests. Andrew, the valet officer-in-charge, stepped in to assist. While he was making phone calls to find a solution, Emiko continued to watch our group, make faces, and actively listen to our private conversation. She then walked over to argue with us further, at which point I informed her we were done speaking with her as Andrew was handling the matter. Andrew successfully secured spots for our four vehicles. As I followed him to our cars, I informed Emiko that leadership would be notified of her behavior. Multiple witnesses in my party heard Emiko snap back loudly, "Stop talking to me, too". She had the audacity to say that knowing there were no other guests present at this time. This level of hostility from a front-facing hospitality professional is utterly shocking. To rub salt into the wound, we returned from resolving the parking issue only to find our luggage left completely unmonitored in a corner. Hoping to give the staff the last opportunity to redeem themselves, we explicitly asked for assistance. Instead, we were just told there's a cart on the side or call bell assistance. Ultimately, we were forced to load and transport our own pieces of luggage onto the cart ourselves without any assistance. We chose the Wayfinder expecting a 4-star experience, particularly given the importance of our milestone anniversary. Instead, the day before my wedding vow renewal was tarnished by physical and emotional stress caused entirely by your front desk staff. While the valet team, specifically Andrew, should be commended for problem-solving, the behavior of your front desk staff--most notably Emiko--requires immediate disciplinary action and comprehensive re-training. Guests should never be treated with hostility, and I trust you will take the necessary steps to ensure this does not happen to future patrons.
Nice hotel, but a bit off the main drag downtown and the rooms are small. We squeezed 3 people in the room and it was tight. On the bright side, they have free GoPro rentals for the day and workout classes. We took a morning stretching class and it was great! They also offer free drink tokens at the pool bar when you check in. We had brunch at the restaurant downstairs and it was surprisingly delicious! Nice surprise!
I enjoyed my recent staycation here at the Wayfinder! My man had booked us a staycation for NYE/New years and what better way to ring in a new year than a hotel stay?! The hotel was pleasantly nice and had quite the aesthetic. It had scenic views and I liked that the Wayfinder was conveniently located on a busy street. And in a good area of Waikiki considering Waikiki can be difficult to navigate due to the never ending chaos 24/7. We honestly didn't expect much since there were mixed reviews of this place when we had originally looked for hotels in the past. But overall I am happy we took the chance and stayed here. Our stay consisted of bottled water and candy waiting for us as we arrived to the room. Along with complimentary tokens to redeem (alcoholic or non alcoholic beverages), which I thought was very generous and cool of the hotel to offer and we redeemed right after our night swim at their pool! They also gave a 15% off discount for RedFish Poke Bar since it's located in the lobby of the hotel! Many other amenities & services were included in the stay along with gym access & other special perks for us guests. And we had a great view of the city from our room, as well as having a nice cozy cute room. I also thought it was a nice touch for them to include robes in our closet which we ended up using to watch the fireworks at midnight. Their pool was huge (in my opinion), which I appreciated since it was spacious and people like me who don't like to be around many people , I could be in my own space. My man and I were fortunate since the time we swam was in the early evening so thanks to our luck we were really the only ones in the pool. Also , may i add in , I'm glad that the pool is salt water. As a girl who has sensitive skin , salt water is way gentler and calmer on the skin than chlorine. Since many pools tend to have chlorine in it. We didn't get to use the hot tub since there were many people in it , but I'm sure it was lovely. Staff were also very friendly and helpful. When we didn't know where the ice maker machine was , the kind worker at the front desk offered to fill our container up right there for us. And she also directed us to the machine , I think it's nice they put the ice maker in a good spot on the floor where it's accessible to all us guests. Also to add in , my only downsides from the stay were that the bathroom was a bit small and there was a time we needed to reach housekeeping but nobody answered ( but I understand it was a busy holiday season , so I assume it may have been difficult to get ahold of someone due to that fact ) . Overall I enjoyed my stay and as a local , it's always nice to get out of routine to play 'tourist' and enjoy a good staycation with a loved one! 10/10 for me , I'd definitely return in the future!
3-star is the most accurate rating this hotel should have. Yes, they have all the renovation and it looks cute, but they need to do a little more to get to a higher rating. Pro: - cute design - good location - 15% off Red Fish restaurant, 1 free welcome drink at the Pool side bar - spacious enough. I read so many reviews saying the room is small. People need to remember this is a boutique hotel. Go get a room in traditional full-service hotels like Sheraton, Hyatt, Hilton if you want an "American standard" room size. - check-in is quick and staff is friendly Cons: - only 1 elevator works. Average wait-time is 5+ minutes, not including peak hours. - they give you earplugs for free for a reason. The noise level is super high here and soundproof doesn't exist. Hallway noise, footstep noise, nextdoor guest's noise, car honking and traffic noise, car blasting music noise, all kind of noise you can get. - AC maintenance at night??!! They left a note that an AC towel is clean from 10PM to 6AM Thursday night through Friday morning, requesting guests not to turn the AC on since there's no cold air flowing out. They should have sent the notification out when confirming the booking just so guests can plan this in advance. - sticky floor. They need to do better on the cleaning. - super soft bed. My lower back screamed for help after one night because the bed was super soft and sunk down to the frame - no lock on the balcony door - trash smell all over the hallway at 8AM when the trash trucks go around to collect.
We loved our experience and stay at Wayfinder! This hotel is the perfect cute place for a girls week or couple's getaway. From the start, every single staff member was kind and helpful. The manager Jim spoke to us multiple times, and was always so friendly and showed amazing hospitality. The staff set the room up so cute for my birthday with balloons, snacks, and a bottle of wine. We were greeted with tokens to use for welcome drinks at the bar - which those cocktails were 10/10 we had the lilikoi tequila soda. The pool was beautiful and there was always great music playing. They even had an evening with pop up craft sales, drinks, and a DJ. The front desk offers complimentary towel, beach chair, and Go Pro rentals. Valet parking is a little pricey but compared to parking on the street or walking from a further lot, it was very convenient. I would definitely recommend a stay here! read more
23 days ago
We stayed here for my husband's birthday! I notified them ahead of time that it was his birthday and they were so kind to decorate the room for us even including a personalized birthday card. The hotel has a good amount of events happening for guests to attend and they even provide you welcome drink tokens. The robes in the room were great quality and the pillows were awesome. Since it's a 5-min walk from Waikiki Beach, they provide you beach rentals, if needed. It made it super convenient whenever we went to the beach and it was close to all the stores. Keep in mind that they only do valet parking, so it's going to be a little more pricey. However, the valet staff were super attentive and quick with bring our rental out. read more
3 months ago
I absolutely loved our stay at this hotel. The staff was amazing and kind at all times, our hotel included welcome tokens you can use at their bars for free drinks. It also included free chair rentals, water bottles included in the room, free go pro rentals, boogie boards and more! They also have an ATM located in the lobby which comes in handy lol but we didn't know until we checked out we did valet our entire stay which is $50 a night and Sung was amazing! He took care of us so well. We will miss him. I think if you're looking for a nice place to stay you should consider Wayfinder for their relaxing atmosphere and kind staff. Showers and room are a little small but it really doesn't matter much if you're going to be out during your trip. It's also conveniently located next to the mall, beach, and ABC stores. Mahalo Wayfinder! read more
4 months ago
Stayed at the Wayfinder for a couple of nights for our minimoon (plus I wanted to use up my credit for CSR). Staff were really cute and decorated our room and left snacks/wine for us! Our room was a bit noisy as it faced the street, but I guess they must have known as they left earplugs for us. The pool was also always very busy and sometimes there weren't even any pool chairs. It's a cute hotel but definitely not luxury by my standards. More like an affordable beachy getaway kind of vibe. Would come back if we're looking for a deal, but not if we're looking for peace and quiet. read more
4 months ago
4 months ago
4 months ago
The staff is always really nice and the rooms are always very clean. The views are classic Waikiki and we just love the old school island vibes here. When it cools down at night, there's a great cross breeze! The bellhop got all our hella heavy luggage up here very quick and he was a really nice guy! Housekeeping had the room so clean and the ac on for us! Will book again for next June- next time we're trying the penthouse room, our goals to do a week in each room type that holds 4 lol. read more
When I booked Wayfinder through founders card I was a little apprehensive. Little did I know, this hotel is a perfect hidden gem. I would say everything is perfect except for a couple things. Check in is easy. Valet parking is $50 a day with unlimited access. Depending on the time of day, front desk is hit or miss. Our second day I asked if there were small coolers to rent like the Igloo one they have displayed on the shelf. The gal on the morning on 2/27/26 was very unpleasant. She wouldn't look up or away from her monitor to answer questions to give me 2 minutes of her time. I was bothering her. We have the pool room which is very nice and spacious. Theres no elevator but the second floor was easy to access for us. There's a cute screen door that allows the outside breeze to come in as well. We also had a pull out couch, microwave, fridge with plates and utensils. The furnishings are simple but feel clean and neatly appointed. Couple suggestions I would make is a full length mirror somewhere in the room and a couple more outlets for power. Otherwise the room Is perfect. Now what I didn't enjoy is the small children using the jacuzzi the past couple days. Some of these children were left alone with floaties in the jacuzzi. Now I get the pool isn't as warm but 5-6 small children with swim diapers in the jacuzzi left unattended is not acceptable. Not sure if the hotel can control this. I'm still giving 4 stars because the property is very nice and not what I expected at all compared to a major chain hotel. read more
9 months ago
Overall had a great stay at Wayfinder Waikiki! Check-in was super smooth, and the staff throughout our stay was great! They offer valet parking only which was $55 / night at the time of our stay. If you want to try to avoid paying for parking, there is street parking on Ala Wai Blvd which is adjacent to the hotel, so the walk is not far at all. This is a very busy street though and parking can be hard to find, so I would only try to do this if you're willing to be patient and think it's worth trying to find free parking. Also be aware of the street sweeping schedule! The hotel has a small cafe that serves coffee, tea and pastries during the day and a restaurant, Redfish, which has breakfast/brunch and dinner services. They're both very convenient. They also have a pool with a jacuzzi, and a pool-side bar. We had a welcome drink at check-in so we were able to try one of their drinks and have a keepsake cup from the trip! The room itself was quite nice - it felt clean and overall well-maintained. I believe these rooms were renovated recently, so that could be why. The only slight downside is the noise from outside does come through the windows pretty easily - if you're a light sleeper that might be a bit bothersome. The other issue that we experienced during our stay was related to the elevators. There was only one working elevator and it was extremely slow. At some point we just started taking the stairs exclusively because waiting for the elevator was rather frustrating. I also appreciated that they offered different amenities for rental! We were able to rent out beach chairs, towels, boogie boards, and a GoPro during our stay! The GoPro was great to use, but of course you will need to transfer your footage and clear out the memory card before you return it, so if you plan on using this, bring a device for transferring footage! Location-wise, the hotel is just down the street from Waikiki Beach, so it's a very close walk! This made it super convenient to get to all the shops and food spots in the area! read more
Loved our recent stay at the Wayfinder Waikīkī! We were looking for a hotel in Waikiki near the beach - one that wouldn't break the budget, but was also safe & clean. Honestly, we weren't expecting much when we first booked this hotel because there had been some reviews about construction noise, and the photos of the room decor looked like it would either be a cute tropical vibe or possibly tacky. So glad it turned out to be the former! The exterior of the hotel seemed unassuming from the road, but the open lobby area (cozy seating, warm lighting, wood ceiling, stone accents) and entering our room made such a great first impression. While there was some nearby construction, we didn't notice much (if any) noise during the early morning or evening. In fact, it seemed quieter than the hotels on the main roads (Ala Moana Blvd). Our stay included a free welcome drink (alcoholic & non-alcoholic options) from the poolside bar, a small discount for a meal at the hotel's restaurant (which by the way, has fantastic poké!), and complimentary GoPro camera, beach chair, & boogie board rentals. While the saltwater pool is on the smaller side, there was a decent amount of poolside loungers and tables, and it's big enough to get a few laps in. I wish I could have stayed a bit longer to enjoy the pool & room more! Would happily return upon my next visit to Waikiki. read more
The room was small and stuffy for four people, but for one our two it would be just fine. I found it to be conveniently located in the heart of Waikiki and the grounds were well-kept. The pool was beautiful. They provided sunscreen and aloe there which was a nice touch. It wasn't crowded and the lounge chairs were in the shade. The restaurant there was really good and everyone who works at this hotel is very friendly. It's a nice small boutique hotel amidst corporate giants. It was reasonably priced and I would stay here again! read more
3 months ago
Best Boutique style hotel in Waikiki! This was a last minute decision, booked through Costco Travel and regretted nothing. Staff, great, poke spot onsite, greater! Pool was so chill and drinks read more
3 months ago
We booked five rooms for my sisters special Wedding vow renewal anniversary with my family with our dinner reception hosted at RedFish. My family is from Oahu and my sisters flew in from the mainland. Instead of the celebratory atmosphere we anticipated, it was the worst hospitality experience - thanks to the front desk, Emiko/Amiko. We chose Wayfinder bc there was a discount price on parking for booking 5 rooms prepaid in advance. Check in is at 3p, we arrived around 130p. Our rooms were not ready, so we were told we could leave our bags. From the outset, Emiko's demeanor was cold and dismissive, based on her facial expressions and body language; she did not greet us nor acknowledge if any of us had been helped before giving forms to sign. There was just simply no hint of aloha nor welcoming spirit. When my sister asked for directions to the restroom, Emiko pointed nonchalantly and said, Right there. Most importantly, neither Emiko nor any other front desk staff informed us at this time about any limited parking situation. The valet sign already read Valet Full upon our arrival, yet no alternative solutions or explanations were offered. In fact, when my sister asked about parking, she just pointed to the valet and pointed while saying "Talk to the valet later!" We asked about the complimentary welcome drinks and they just pointed to the bar without explaining much. Hours later we came back and Emiko informed us that there was no valet space for our four vehicles and told us we would have to find street parking. When we explained that we had already checked in earlier, Emiko shifted blame onto us, claiming that parking was on a first-come, first-served basis and that if we had arrived early, we should have registered our cars to the valet. Not only did she imply that the situation was our fault, but also heightened our anxiety during an already stressful situation, at what is supposed to be a special and happy weekend for my entire family. * Escalation & Professional Misconduct: Emiko offered zero assistance, showed no empathy, and made no effort to de-escalate the situation. The other front desk associate present stood by and failed to intervene or offer an apology. When I requested a manager, Emiko passively agreed without any effort nor urgency to offer any solution. She then told us to "step aside so I can help other guests", treating us as an inconvenience rather than paying guests. * Intervention by Valet Team: Andrew, the valet officer-in-charge, stepped in to assist. While he was making phone calls to find a solution, Emiko continued to watch our group, make faces, and actively listen to our private conversation. She then walked over to argue with us further, at which point I informed her we were done speaking with her as Andrew was handling the matter. * Final Confrontation: Andrew successfully secured spots for our four vehicles. As I followed him to our cars, I informed Emiko that leadership would be notified of her behavior. Multiple witnesses in my party heard Emiko snap back loudly, Stop talking to me, too. She had the audacity to say that knowing there were no other guests present at this time. This level of hostility from a front-facing hospitality professional is utterly shocking. * Neglect of Luggage:. To rub salt into the wound, we returned from resolving the parking issue only to find our luggage left completely unmonitored in a corner. Hoping to give the staff the last opportunity to redeem themselves, we explicitly asked for assistance. Instead, we were just told there's a cart on the side or call bell assistance. Ultimately, we were forced to load and transport our own pieces of luggage onto the cart ourselves without any assistance as Emiko and the other front desk girl silently watched. * Misc/room: Slider door to lanai/patio was difficult to close. We had to lift door to latch the lock in and tested our other rooms with the same effort. The lighting in the bathroom shower tub was too dim to our liking. Overall, the front desk is the first key impression of the hotel and because of Emiko's unwelcoming behavior it will forever leave a horrible memory on every one of my family members. We will not be coming back to this hotel. read more
4 months ago
3 months ago
I am writing to formally bring it to attention a profoundly disappointing and unacceptable experience my family and I encountered at this property. We booked five rooms at the Wayfinder specifically to celebrate my 20th wedding vow renewal on July 11th, with our dinner reception hosted at RedFish. Instead of the celebratory atmosphere we anticipated, we were subjected to what I can only describe as the worst hospitality experience of my life. I was supposed to have other relaxing plans for today and yet here I am, writing this review as I have still not received any response nor acknowledgement from their leadership team. The primary issue stems from the unprofessional conduct of their front desk associate, Emiko, and a complete failure in service coordination. We arrived early to check in. Our rooms were not ready, so we were told we could leave our bags. From the outset, Emiko's demeanor was cold and dismissive, based on her facial expressions and body language; she did not greet us nor acknowledge if any of us had been helped before giving forms to sign. There was just simply no hint of aloha nor welcoming spirit. When my sister asked for directions to the restroom, Emiko pointed nonchalantly and said, "Right there". Most importantly, neither Emiko nor any other front desk staff informed us at this time about any limited parking situation. The valet sign already read Valet Full upon our arrival (which we have photo evidence of), yet no alternative solutions or explanations were offered. In fact, when my sister asked about parking, she just pointed to the valet and pointed while saying "Talk to the valet later!" Assuming the room was ready at 645pm, when we returned ready to rest from a very busy and long day, Emiko informed us that there was no valet space for our four vehicles and told us we would have to find street parking. When we explained that we had already checked in earlier, Emiko shifted blame onto us, claiming that parking was on a first-come, first-served basis and that if we had arrived early, we should have registered our cars to the valet. When we corrected her and noted that the valet was already full during our 1PM check-in, she argumentatively replied, "Oh, if you were here early, then the valet already rejected you." We had no idea what she meant by that. Not only did she imply that the situation was our fault, but also heightened our anxiety during an already stressful situation, at what is supposed to be a special and happy weekend for my entire family. Emiko offered zero assistance, showed no empathy, and made ZERO effort to de-escalate the situation. The other front desk associate present stood by and failed to intervene or offer an apology. When I requested a manager, Emiko passively agreed without any effort nor urgency to offer any solution. She then told us to "step aside so I can help other guests", treating us as an inconvenience rather than paying guests. Andrew, the valet officer-in-charge, stepped in to assist. While he was making phone calls to find a solution, Emiko continued to watch our group, make faces, and actively listen to our private conversation. She then walked over to argue with us further, at which point I informed her we were done speaking with her as Andrew was handling the matter. Andrew successfully secured spots for our four vehicles. As I followed him to our cars, I informed Emiko that leadership would be notified of her behavior. Multiple witnesses in my party heard Emiko snap back loudly, "Stop talking to me, too". She had the audacity to say that knowing there were no other guests present at this time. This level of hostility from a front-facing hospitality professional is utterly shocking. To rub salt into the wound, we returned from resolving the parking issue only to find our luggage left completely unmonitored in a corner. Hoping to give the staff the last opportunity to redeem themselves, we explicitly asked for assistance. Instead, we were just told there's a cart on the side or call bell assistance. Ultimately, we were forced to load and transport our own pieces of luggage onto the cart ourselves without any assistance. We chose the Wayfinder expecting a 4-star experience, particularly given the importance of our milestone anniversary. Instead, the day before my wedding vow renewal was tarnished by physical and emotional stress caused entirely by your front desk staff. While the valet team, specifically Andrew, should be commended for problem-solving, the behavior of your front desk staff--most notably Emiko--requires immediate disciplinary action and comprehensive re-training. Guests should never be treated with hostility, and I trust you will take the necessary steps to ensure this does not happen to future patrons. read more
Nice hotel, but a bit off the main drag downtown and the rooms are small. We squeezed 3 people in the room and it was tight. On the bright side, they have free GoPro rentals for the day and workout classes. We took a morning stretching class and it was great! They also offer free drink tokens at the pool bar when you check in. We had brunch at the restaurant downstairs and it was surprisingly delicious! Nice surprise! read more
I enjoyed my recent staycation here at the Wayfinder! My man had booked us a staycation for NYE/New years and what better way to ring in a new year than a hotel stay?! The hotel was pleasantly nice and had quite the aesthetic. It had scenic views and I liked that the Wayfinder was conveniently located on a busy street. And in a good area of Waikiki considering Waikiki can be difficult to navigate due to the never ending chaos 24/7. We honestly didn't expect much since there were mixed reviews of this place when we had originally looked for hotels in the past. But overall I am happy we took the chance and stayed here. Our stay consisted of bottled water and candy waiting for us as we arrived to the room. Along with complimentary tokens to redeem (alcoholic or non alcoholic beverages), which I thought was very generous and cool of the hotel to offer and we redeemed right after our night swim at their pool! They also gave a 15% off discount for RedFish Poke Bar since it's located in the lobby of the hotel! Many other amenities & services were included in the stay along with gym access & other special perks for us guests. And we had a great view of the city from our room, as well as having a nice cozy cute room. I also thought it was a nice touch for them to include robes in our closet which we ended up using to watch the fireworks at midnight. Their pool was huge (in my opinion), which I appreciated since it was spacious and people like me who don't like to be around many people , I could be in my own space. My man and I were fortunate since the time we swam was in the early evening so thanks to our luck we were really the only ones in the pool. Also , may i add in , I'm glad that the pool is salt water. As a girl who has sensitive skin , salt water is way gentler and calmer on the skin than chlorine. Since many pools tend to have chlorine in it. We didn't get to use the hot tub since there were many people in it , but I'm sure it was lovely. Staff were also very friendly and helpful. When we didn't know where the ice maker machine was , the kind worker at the front desk offered to fill our container up right there for us. And she also directed us to the machine , I think it's nice they put the ice maker in a good spot on the floor where it's accessible to all us guests. Also to add in , my only downsides from the stay were that the bathroom was a bit small and there was a time we needed to reach housekeeping but nobody answered ( but I understand it was a busy holiday season , so I assume it may have been difficult to get ahold of someone due to that fact ) . Overall I enjoyed my stay and as a local , it's always nice to get out of routine to play 'tourist' and enjoy a good staycation with a loved one! 10/10 for me , I'd definitely return in the future! read more
3-star is the most accurate rating this hotel should have. Yes, they have all the renovation and it looks cute, but they need to do a little more to get to a higher rating. Pro: - cute design - good location - 15% off Red Fish restaurant, 1 free welcome drink at the Pool side bar - spacious enough. I read so many reviews saying the room is small. People need to remember this is a boutique hotel. Go get a room in traditional full-service hotels like Sheraton, Hyatt, Hilton if you want an "American standard" room size. - check-in is quick and staff is friendly Cons: - only 1 elevator works. Average wait-time is 5+ minutes, not including peak hours. - they give you earplugs for free for a reason. The noise level is super high here and soundproof doesn't exist. Hallway noise, footstep noise, nextdoor guest's noise, car honking and traffic noise, car blasting music noise, all kind of noise you can get. - AC maintenance at night??!! They left a note that an AC towel is clean from 10PM to 6AM Thursday night through Friday morning, requesting guests not to turn the AC on since there's no cold air flowing out. They should have sent the notification out when confirming the booking just so guests can plan this in advance. - sticky floor. They need to do better on the cleaning. - super soft bed. My lower back screamed for help after one night because the bed was super soft and sunk down to the frame - no lock on the balcony door - trash smell all over the hallway at 8AM when the trash trucks go around to collect. read more
10 months ago
Such a cute experience for NYE! Great view for the city fireworks. Valeting my car was easy, check in was a breeze and I booked a Corner Premium View Kind Bed with Lanai (kamaaina price) on the 13th floor. I appreciated the 2 freed drink tokens for the pool area, but unfortunately I didn't get to visit the pool because I did a yoga class at the beach and then some shopping on the strip before the fireworks. I used the 15% off coupon for the Redfish restaurant, the food was amazing and I ordered more to go. The hotel room was so cute and cozy. I wish there was a thicker or cozy throw blanket for the evening, just my personal preference. The soap and hand lotion smelled amazing. Would have loved to see more local art on the walls in the hallways and in the room. Lanai was easy to access and very clean, the sliding doors to both lanai doors could maybe use some WD-40 and new sealing around edges to help keep out noise. The streets can be noisy at night but I appreciate the earplugs that were provide. I played white noise and slept just fine. I was a little bummed about the options for sale at the cafe downstairs. I bought a super cute shirt but definitely wanted some stickers and other small things... they seemed to be sold out of a lot. I went back twice to look and everything was picked over and a little unkept. Overall a 10/10 from me. I live here and will come back again soon with friends. read more
4 months ago
6 months ago
The property was very nice. We received an accessibility room on the fourth floor. We don't require an accessible room, however, I quite enjoyed the extra bars in the shower to hold on to in case of slippage. I did notice the shower had a moisturizer instead of a conditioner bottle which seemed strange to have in the shower. Otherwise, I was just missing a kettle and the room would have been perfect. The earplugs came in handy to sleep as the glass was single pane. We received a welcome token each for a free Pina colada or beer at the poolside bar. The pool itself has lots of loungers but they do fill up quick in the sunny afternoons. All the staff were very kind and made our stay the best! The food on site was fantastic. We received a 15% off coupon to try out the restaurant. Shoutout to Duane in the restaurant for the excellent service and providing some tips for things to do during our next trip to Hawaii. read more
Needed to stay here for 6 days and 5 nights because we are doing some renos at our place. We have an elderly dog that can't walk long distances so need to be close to grass for her to pee. This was great and even better than I expected! It was easy to book on their website and with kamaaina rates is very reasonable! It's pet friendly - $35/night and $49/night valet parking. Kamaaina is half off valet. I like that it has the parking in the building underneath so close by and all the valet guys are nice and friendly! There is a simple open lobby area where you pull up to the entrance and you can just chill whenever. Redfish restaurant, B-side cafe are right out front as well and pool and gym is a little in the back of redfish. Seems like all the employees are friendly and cool with each other which is nice, it's not all separate. When you check in, they give you a 15% coupon to redfish and a free drink token to any of the three places including the pool I guess they have fancy drinks too. Wifi, small mini fridge/cooler - don't expect it to be like a regular fridge but tip put 2-3 small ziplock baggies full of ice and that should keep some stuff like drinks cold. They also said housekeeping comes every 3 days but you can call and request to come whenever to change bedding and I think they come daily to change towels and trash. I called couple times needing help with the tv channels or lights and the front desk and maintenance/housekeeping were helpful and quick to attend to us and I wasn't waiting a long time! The shower and room were pretty clean and I like the lighting where you can dim it. In the shower it's a little dark because the curtains but I wish they put some non slip mat as it got a little slippery so be careful. One thing to note - the beds were a little too soft like it sank in the back area. Wish housekeeping mopped or used the wet sweeper first as some parts of the floor were sticky - bring some house slippers or just wear your regular ones inside. They have ice machine on 8th and 6th floors I believe. I really felt comfortable at this hotel and will def be back if need a place to stay and recommend to others esp locals. read more
Stayed here for 3 nights in January. We got a corner room facing the golf course and Ala Wait Blvd. The road was very noisy as the hotel doesn't have double paned windows. Thankful for the end corner room as we didn't hear much from the hallway or adjacent doors banging. Pros: -Convenient location to Waikiki downtown without being in downtown. -Great Central location to be in. -Pool and gym available onsite. Some stretch and HIT classes available in the morning. -Beach towels, chairs, and boogey boards can be borrowed daily. -Fridge available in the room. Microwave can be requested. Cons: -Unfriendly staff. No one except for the valet service greeted us as we entered or left the hotel. -Hours for the poolside bar were incorrect, they close early and opened late. -Complimentary drink options: draft beer or Pina colada. The virgin Pina colada was pure sugar and undrinkable. -$50/day valet parking charge + tips. read more
1 year ago
I had a really nice stay at Wayfinder Waikiki! As an amex platinum cardholder, I booked my stay through the Amex travel portal. They accommodated an early check in (a life saver after having just landed that morning from Japan!) though there were no upgradable rooms available. They asked me to check back each day, which I did - no luck. Oh well, not a big deal. First, the lobby had a very tropical, airy vibe to it. Think open windows with palm trees swaying in the distance. The B-Side Coffee Bar was a really nice touch, where they crafted some seriously delicious coffee drinks. Don't sleep on their coconut golden milk latte! The pool was a nice little oasis, away from the chaos that is Waikiki Beach. The sunscreen, aloe, and random ice treats were a really nice touch. Note that the outdoor chaise chairs do fill up quickly, so be sure to get there earlier in the day if you want a prime spot. Finally, we liked our room. It was a bit small but had everything we needed. Super comfy bed. Nice touches that felt like it was a proper Hawaiian hotel. The Grown Alchemist products in the shower were a nice touch. Loved eating and drinking on the Lanai (balcony) with a proper mountain view. Some things that could be improved: Stronger fridge (ours barely kept our food cold, so much so that we ended up throwing some food away) and a replacement of the ice machine. Granted we were right outside of it, but the squealing of the plastic nozzle each time ice was dispensed was unbearable, especially in the morning. Also, some of the servers we had were nice but very forgetful. Overall, I think this is a solid value for what it is. I would stay here again. read more
Very nice hotel! Super clean with friendly staff! We loved spending time at the pool (where towels were provided) as well as some afternoon cold towels or ice pops. There was also beach equipment available at the front desk free of change! The coffee and restaurant in the lobby were super convenient as well! Would come back! read more
8 months ago
I miss Hawaii. We stayed here, at the Wayfinder, for 4nights. Upon arrival, I thought the hotel looked super cute! I love tropical vibes (just not the tropical weather all the time lol)! The exterior, the waiting area, the cafe, and the restaurant are the first bit you see as you arrive. The pool/bar are just around the corner/behind the restaurant. Elevators are conveniently front and center as well-- right after we checked in (super friendly host(s), we went straight up to the room to relax a bit after a long travel day. We got a corner, balcony room w/ a King sized bed. Perfect spot, onlooking the city/canal, the mountains/hills, and the blue skies-- also, the cars in traffic but it never bothered us, we barely heard it. The room isn't the biggest but still a decent size for just us two... we didn't care. The room is only meant for sleep-- we never plan on being in the room too much (though we did take one too many naps during our trip), but our bed was super comfy, so that's a plus. Bathroom was a decent size, decorated nicely. I love that they had a full body mirror available in the room as well... us girls need to see the full outfit before heading out. There's a TV, a fridge, complimentary waters, and we also received 2 tokens for 2 free drinks at the pool bar from the front desk. There's a cute little table to sit at inside the room, and a cute seating area out on the balcony as well. I mean, what's there to complain about? Well, just one thing... cleanliness. That was my only no-no, which is a pretty big thing actually. I don't like to wear shoes if I don't have to and when I first walked barefoot on the room floor... all I felt was dirt and crumbs of whatever was on the ground. After that-- my sandals were always on deck. I would hope this isn't their standard cleanliness? Other than that, everything about the room was great. We loved the restaurant, Redfish. I've already written a review on that, as well as their pool bar, Lost & Found. We frequented each a good amount of times during our stay. I did not get a chance to try their Cafe though I realllly wanted to. Shameful, I know. This hotel is just a walk away from the beach/ocean... from the mall, markets, a variety of places to eat and shop at, and a short walk away from my favorite little spot of the trip-- the Musubi Cafe! It's about a 40-1hr+ car trip everywhere else though... such as Pearl Harbor, the Kualoa Ranch, etc... depending on time of day. Not too bad though. It's not fancy, but it was perfect for us. I'd recommend staying with them. read more
3 months ago
1 year ago
4 months ago
HIGHLY recommend staying here!! Wayfinder has so much to offer that I wasn't even expecting! Great location, very short walk to the beach and near all the restaurants, shopping and grocery store. We didn't rent a car and did not find it necessary because we were so close to everything. If you want to go on a hike anywhere then you'll have to uber or rent a car. Their food and cocktails are really yummy, definitely worth the prices. Their happy hour food and drinks are a great deal too! They have amazing customer service, from management to bartenders and servers to the poolside service. Their prices are so worth it with all the ammenities you get! You get a welcome drink, breakfast voucher, some snacks in your room, free boogie board and towel rentals, various free classes and activities everyday, they have sunscreen and aloe for everyone to use at the pool, they will randomly walk around and hand out popsicles at the pool too! On Fridays they have a pool party with a DJ. They have a bunch of pool floats in the pool, one of the employees has her jewelry making stand there and she sells very affordable, adorable jewelry, and they also walk around and hand out snacks for free during the pool party! Everything was very clean and the beds are very comfortable. The pool was never overly crowded which was so nice; we never had a hard time finding a chair. We really enjoyed our stay and will 100% be staying here anytime I return to the Waikiki area. read more
1 year ago
The Wayfinder Hotel was in the heart of Honolulu, without feeling like it was in the center of the chaos. We loved the vintage flair and the convenience of having a coffee shop, restaurant, and a bar right on premises - though there is an endless supply of places to go nearby (including Waikiki Beach which is a few blocks away). We are city people so the noise didn't bother us as much (plus we stayed on floor 11) but it might be more of a nuisance to others. On a final note - the staff here were exceptional, from the front desk, the valets, and the bartenders / kitchen / wait staff. We found the drink menu on the sweeter side for our palettes, and Jason (incredible bartender at Lost and Found) made some amazing curated selections tailored to our tastes. He did a riff on a gimlet that should absolutely be on the menu. read more
1 year ago
2 years ago
Loved the spacious rooms with chiche designs. Even got a complimentary bottle of wine with our stay. read more
2 years ago
I think out of all the hotels, I would choose Wayfinder over & over again. It's a lively hotel, I think if you're looking for something quieter, you could try an adults only hotel, but I personally liked how social the hotel felt. Yes, there's kids running around, but the adults were also running around. When we arrived, they forgot to give us a drink ticket, someone at the Lost & Found Bar told us they got drink tickets, and we were like, "Hey we didn't get one." So if you arrive late 7PM, maybe you can make it to the bar prior to 8:30PM with a drink ticket. If you're staying at the hotel, you also get a discount coupon for the restaurant. The restaurant is beautiful with the birds flying in & out, there's a coffee bar that opens in the mornings (best coffee ever), and the pool has the Lost & Found bar that's open until 8:30PM. There's an ABC Store on the way to Waikiki beach where we continuously stopped at during our stay. The beach is only 7 minutes walking distance from the hotel. Now, this is what stood out to me, there are certain days (event dates) at the pool, where they do things for the people staying here, one day they were offering popsicles. I was walking in & I got a popcicle, I ate it then I jumped in the pool. She came around and asked if I wanted another one. Sometimes they would have free tea available at the pool as well. Those little things really stood out to me. Last but not least, it felt like everyone really wanted to socialize & chat. The only downside I will say is if you're getting a double bed Lanai room, don't expect the space to feel big, it will feel tight. But tbh, we weren't in the room that often anyways, just to sleep. Before arriving we got an email if we wanted to upgrade to a pool side suite, knowing what I know now, I would have definitely upgraded. But other than that, the hotel was great. A piece of advice, don't rent a car. It's easier to use the Hui Car Share app, it has pick up locations for the car that are walking distance, and you return it to its assigned parking space when you're done. read more
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More info about Wayfinder Waikiki
Ask the Community - Wayfinder Waikiki
How is the noise level, particularly overnight when trying to sleep? Both with around the hotel, and inside the hotel like insulation/hearing neighbors? Thank you.
It's very loud
