I went to this European Wax Center the day before my trip. I listed my facial actives when I made…read morethe appointment and had stopped them a week prior. Still, I was refused service and told I needed a doctor's note upon arrival. Or to be off actives for 30 days. This has never been an issue before at any other location. First time at the Laurel location. I usually go to College Park or Silver Spring. I had to scramble and get my brows threaded elsewhere that night. I asked for the manager's contact and called the next day to express my frustration. I explained everything. She said the waxer was a new employee. I told her I'd sign a waiver of liability if needed, but I wasn't stopping my actives for longer than a week nor bringing in a doctor's note. I also asked to use my now expired birthday coupon beyond the expiration date and my request was honored. I went back after my trip for my eyebrows to be cleaned up as they were still in good shape from getting them threaded three weeks ago. Smooth appointment until checkout, when the front desk staff tried to charge me. I reminded her it was supposed to be complimentary, gave the manager's name who booked the appointment, and had her verify it. Apparently there were no notes in my appointment. There were other customers in the waiting room. Awkward. What if the manager hadn't answered the call? It would have been my word with no backing and an embarrassment. While this location is convenient, I'm not sure I will frequent it. Two out of two visits have required calling the manager. Not a welcoming experience.

I saw Caty today for a brazilian and a leg wax and she was absolutely amazing! 10/10 will…read moredefinitely be back!

Skin-Tonic is such a gem!…read more I always look forward to my regular facials. Highly recommend. Excellent service.

First I would like to start of by the saying the energy in the room was great I really did feel at…read morepeace. I came to charm after struggling with my skin for a full year, after having amazing skin. I had tried everything and nothing seemed to be working. I decided to give facials a try to seek professional help. Before this I had done extensive research on skin and like I mentioned previously had my hands on multiple products but nothing was the right fit. The extractions were extremely painful which alarmed me instantly but I had never gotten a facial and didn't know any better. Extractions may be discomforting but should never be painful. Also when doing extractions you're supposed to gently extract until all puss, then blood and finally when the congestion is clear you will see a clear fluid. This clear fluid is called "serous fluid" it's important to clear the sac until you see this fluid or else the sac will fill up again and cause even more inflammation. Therefore defeating the purpose of doing an extraction in the first place. I don't believe this protocol was followed because I was left with painful swollen pimples on my forehead that weren't visible before my visit. Which left me feeling even more insecure. Trusting someone with my skin was a huge step for me and I am dissatisfied and disappointed. I understand results may not have been instant but I shouldn't have been in pain and left with more skin imperfections then when I laid down. I don't believe the right procedure was followed. I do plan to follow up with someone who may be more knowledgeable and hopefully find something that works for my skin. In response to charm: I understand extractions can cause discomfort but they were making me almost want to cry and they should never be that painful extractions should have some discomfort but there should never be pain. you also didn't drain the entire inflammation which left me with more pimples and more scarring due to how harsh your technique was . When doing extractions you were supposed to drain the pus and then all blood until the oil is present and you did not do that which left the pimple even more inflamed. My cheeks were permanently scarred and I still have to seek professional help to get that prepared due to what you did.

My second time here I had Mango do my gel pedicure for the…read moresecond time. She really takes her time and does a wonderful job! Thank you!

I always get the best manicure and pedicure at Hilton Nails. I've tried other shops and was always…read moredisappointed. I get my eyebrows waxed too. They also have the best prices.

Brow Transformation Alert! If you're in the DMV and need…read moreyour brows done right, definitely check out Your Eyebrow Threading & Henna Salon. The attention to detail is unmatched! From unruly to perfectly shaped -- I'm obsessed with how clean and defined my brows look now. The threading was quick, precise, and not overly painful. Highly recommend if you want brows that actually frame your face DMV Area Great service, clean salon, and amazing results! #EyebrowThreading #DMVBrows #ThreadingSalon #BeforeAndAfter #BrowTransformation

The salon was clean and comfortable the technician was professional and welcoming and it was a…read moregreat experience. It was my first time getting my eyebrows threaded. It was painless and quick. I will go back again.

Elidania is an extremely talented lash artist, I highly recommend visiting her. She has worked…read moretirelessly at building her business while raising her children, I really admire her AND HER TALENT. I HIGHLY RECOMMEND her do your lashes, I get so many compliments on my lashes. Visit her shop, as she has other services there: message and nails.

This was my first time ever getting lashes and i wasn't really sure what I wanted. When i came in I…read moretold her that id like something natural but that is nice, and she did me so good! She knew exactly what would make me look great and im so happy with my lashes! She was also very nice and was able to squeeze me. The extensions arnt itchy or irritating at all are are very light. If youre wanting lashes for the first time id highly recommended her!

Some of the hairstyles to use as samples of what I need now…read more My hair has grown over the last few months but I want to go back to the shorter style that I have had for the past 5 years I also need my color done

This was the first time I've been to this salon. WHAT A WONDERFUL EXPERIENCE!!!!! I had been using…read morethe same salon for decades, but the women I was using had to retire due to health concerns during COVID. I've tried 2 salons since I have been unable to see my previous person could no longer cut my hair and they DIDN'T LISTEN and did what they wanted to my hair. I was SO PLEASED that Doreen listened and did EXACTLY what I needed!! THANKS, DOREEN!!!!!! I'll be back!!!!

Looking to be comfortable and relaxed during your waxing experience? Kimmi Chu is exactly who you…read moreare looking for. She is a true professional and gifted at the waxing process. And on top of all that, she is kind and funny. I highly recommend her. You will love the work that she does and her sweet personality. - J Smith

1. Almost 20 min late 2. Ran out of wax mid session so only…read moretwo body areas were waxed, leaving a major area unwaxed. She never offered to have me come back another day to finish 3. Took basically 40 min to do my wax and i was far from hair free even after waxing and tweezing Maybe it was an off day for Kimmi but this whole experience was not what I hoped for. Timing and technique are things that can be improved and I hope for other customers' sake, Kimmi makes these improvements.