Great experience, very kind and experienced technicians. The whole process was very easy and I felt very comfortable

I decided to try this place out when I found out that the girl that used to wax me at Brazil's Waxing Center didn't work for them anymore. I was upset because she was really great! I had an appointment for a Brazilian wax at this new place. I was a little nervous because it was my first time in months since I last got waxed. When I got there I was greeted by my waxer and come to find out it was the girl that used to wax me! Her name is Emily. I was so excited to find her here! She is awesome and always does a great job. This is going to be my new permanent waxing spot now that I know she works here. (I was also referred here by a friend and found a GroupOn deal online) read more

I simply love this place. After having my eyebrows ruined more than once at a nail salon, I stumbled onto Waxlab. The establishment is clean and the atmosphere is mellow and friendly. I would recommend it to anyone and everyone. The girls are so sweet, I look forward to seeing them. read more

It was a great find in a pinch! I'll definitely be back! I was able to squeeze in a same-day appointment and my appointment time was 15 minutes shorter than my old spot and an amazing job! read more

Waxlab was phenomenal as usual!! I've been going for close to a year now I believe. I couldn't be happier, and I couldn't feel sexier getting rid of all my body hair. Yuck!!! read more

Crislyn has been waxing me for over 2 years now. She is AMAZING! I have never had a better experience than at Waxlab. She and her staff have always been welcoming and kind. This is a service I elect to continue every 4 weeks bc I love It. My absolute favorite is getting my eyebrows done... wax and tint. I've gotten so many compliments since starting. Each time, the room is clean and tidy. I'm given privacy to get ready and then Crislyn comes in soon after. She has always been incredibly personable and kind. Anytime people ask me where I get my wax, I automatically say Crislyn! read more

When booking my service, the receptionist asked if I wanted numbing cream prior to getting waxed. She expressed this to me as if this would be a complimentary service, so I said yes. Little did I know that they'd end up charging me $25 for a one ounce bottle of cream that retails for much less. They did not make any efforts to fix this issue and the owner did not to speak to me directly and kept communicating through her receptionist. The receptionist did not tell me that the owner would not remove the charge prior to my wax, and this came as a surprise when I was paying. I never leave reviews for even a less than mediocre service but I was so surprised that they would compromise their customer service to salvage a few bucks. Disappointed. read more

As a licensed cosmetologist, I have very high standards since I know the requirements they are supposed to follow. The girl I got was nice. I was extremely nervous, since this was my first Brazilian since doing it myself at home for years. She was fabulous at telling me it would hurt a bit, but not as bad as "the movies make it out to be." All-in-all, not the worst experience for brazilian, even though she left hairs behind that I had to pluck once I got home. So why 1 star? Well, I also got my brows and underarms done... Long story short, I used to over-pluck my eyebrows, making the space between them way too wide. I have been growing out this part on both sides for over 6 months now. After 6 long months of growing them out, plucking to the right shape, and penciling in where needed, my brows were finally where I wanted them to be (I was getting compliments daily by strangers who liked my brows.) I was ready to just clean up around the edges to get it all pretty for my birthday over the weekend. I had guidelines set, told the girl to just clean up the edges, and even told her that I was growing them out and they just needed the perimeter done. That I loved the current shape and how they were growing. She kept plucking and plucking, and I trusted her. I was wrong in doing so. SHE MESSED ME UP. My brows are uneven, and she waxed the area I took 6 months to grow out. I am a hairstylist! My image is VERY important in my industry. Now the arch is uneven and my right eyebrows starts considerably farther over than my left. My eyebrows have not looked this bad since middle school. Coworkers noticed and asked why they were so uneven all of the sudden! Now every picture of my 25th birthday will have the crooked reminder that I chose the WRONG place to get my brows waxed. Also, she left over 15 long hairs on my left underarm, but not my right. AND it took her over an hour and a half to do just the 3 areas...Should not have taken that long, especially for the quality of work. I am so pissed. Because it took her so long, I had to rush out to go to work and did not realize just how bad it was until I got home this evening. Will not be back. read more

Ok, so I HAVE to update my review to 5 stars because they definitely deserved it. Shortly after my original review, Crislyn, the owner, called me to apologize for the service and offered a free touch up. She managed to fit me in her schedule right before my vacation. I met her for my appointment a few days ago, and she was able to get me in and out of the salon in less than 15 minutes. I noticed she was quick, and thorough with everything. There was little to no pain during the waxing. She's a real sweetheart and I appreciate that she went as far as to reach out to me twice, when I wasn't able to take her call the first time she contacted me. I'm looking forward to my next appointment with her! I just may end up buying a waxing package :) read more

Okay so since I posted my previous review about Wax Lab, I received a phone call from the manager/owner and she highly apologized about my experience and offered to do my next Brazilian herself as well as it was free of charge. Today was that appointment and I will say it was an amazing experience. She kept talking to me through out the whole thing and it kept me relaxed. And she did an amazing job!! I will definitely recommend this place to everyone I know. She completely changed my expectations when it comes to a Brazilian wax. Oh and don't forget to really use that numbing cream and use a good amount and rub it in well. It makes a world of a difference. read more

I came in for a Brazilian wax and eyebrow wax, both of which were perfect. It was my first Brazilian (all I've ever waxed before were my eyebrows), and I was extremely anxious. I've heard some horror stories and looked up quite a few blogs about what to expect (which weren't exactly comforting). I researched different waxing studios and salons online, and WaxLab had the best reviews and also offered the numbing cream (which was SO worth it!). The prices were good and the photos online looked clean, stylish, and professional, so I booked a session. When I arrived the girl at the front desk was friendly, welcoming, and helpful . The waxologists wear navy scrubs, which feels very clean and professional. The atmosphere feels like a bright, modern, stylish doctor's office (in terms of cleanliness), which was very comforting. I opted for the numbing cream, so the girl took me back and instructed me on how to apply and what to expect. You have to wait 30min for the cream to work, so I waited in the back on a couch they had. There was ice water and snacks available as well, a thoughtful touch. (PS: The numbing cream really does work. Definitely get it if it's your first time!) When it was time for my appointment, Nicole came to get me and bring me to a room. She asked if I had done waxing before, and I told her only eyebrows. "You'll do great!" She was so comforting and easy-going that I felt immediately at ease. I thought I would feel awkward or uncomfortable, you know, but not at all! She told me exactly what to expect and what she was going to do before getting started. During waxing we talked the whole time, and she was hilarious! I totally forgot I was getting waxed. She was quick and made sure to press on the skin after removing to ease the pain. (Getting my eyebrows done at a nail salon hurt way more than this Brazilian!) They use the hard wax (which I've never had before), and I loved it. The temp was warm, but not too hot. It hardened quickly, and it wasn't sticky at all. It seemed to remove everything without any horrific pain (thanks, I think in part, to the numbing cream). A few hours later I could feel a bit of soreness, but nothing like I was expecting. If you're hesitant or new to waxing, definitely try WaxLab! Ask for the numbing cream and ask for Nicole--you won't regret it! She made it so easy and comfortable! Strangely enough, this was such a wonderful experience. Never thought I'd be able to say that about the infamous Brazilian. (Oh, and she did a perfect job on my eyebrows! I went to a nail salon last time, and it was awful. So bad. When I looked in the mirror after Nicole finished, however, I was so impressed. Perfect shape and perfect size. I love when my eyebrows look good, and it's been a while since I've found someone who could do such a great job. I keep looking in the mirror to check myself out.) A hundred stars if I could, WaxLab! And another hundred to Nicole!! read more

I was wrong about my wax tech. Crysalyn is the owner. She called, emailed and messaged me to let me know she read my yelp review and was very sorry I did not have a great experience. It was not perfunctory either, it was very sincere and caring. She offered to rectify the issue of missed spots along with my next wax free of charge. I was very excited to see that there are still places this day in age that hear you and care. So, I will go in for my next visit and review back afterwards! read more

I am not new to waxing, and found a Groupon for WaxLab. Absolutely the best place I've tried for waxing. First time customers get a free numbing cream if they want it. Crislyn, the owner, is fantastic at what she does. Longest time between regrowth I've ever gotten out of a wax job! Don't know if that's because of the wax itself, her skills, or a combination of both, but I'm never going anywhere else for my Brazilians! read more

Great job here - I've been coming for months since I started w a group on. I especially appreciate their booking. They are great at confirming, setting up and changing appointments. And very affordable! Thanks Waxlab. read more

Chrislyn did my eyebrows and they look amazing!! The best they've been in years. I've been going to different places since I moved to jax and they looked a little wonky upon arriving to wax lab but chrislyn knew exactly what to do and wow! They're literally perfect!! She used hard wax which was a first for me. I never would've thought getting my eyebrows waxed could be so relaxing, seriously!! I'd never considered a Brazilian before because of the painful experience of waxing in the past but I actually think I'm gonna try it. The hard wax is much less painful! Amazingly clean place and very friendly customer service. 5 stars! read more

Had Adrienne. She was super sweet. She did an incredibly fast painless job. I did not get the numbing cream and felt very little to no pain. Best prices I've seen around. Very modern and clean look. Also great lighting that you don't think about until you go to a place that lacks lighting. I love this place and will return. read more

Affordable, clean, friendly and fast! I used to go to the wax strip until I stumbled across a great Groupon deal and haven't returned since.. love this place read more

I've been seeing Crislyn for two years. She's the ABSOLUTE best. I recently moved to NYC and got my first Brazilian here and it made me realize how good her and her staff were. Her place is clean, her staff is always respectful and kind. I recommend her to all my friends and family. She makes a Brazilian experience into a great one. It's never painful, her pulls are quick, and she's very thorough never leaving a strand of hair behind. I would recommend that you pre-book your appointments for an additional 10% off, go every month, and do not shave in between. Ask for crislyn and you won't be disappointed but ALL her staff members do just as awesome of a job. read more

Great, clean establishment! For everyone that has been raving about Nicole was right. She was great, however, this is her last week here at wax lab read more

This was my first time getting a Brazilian wax and I was so nervous. I've been putting it off for years. I searched online at places in Jacksonville and read reviews. It was ultimately the numbing cream that The Wax Lab provides that made me go with them and am so glad I did!! The place was very clean and everyone was very friendly. My appointment was with Adrian. She is amazing. She was professional and made me feel relaxed and so comfortable. She was quick and thorough! It wasn't even as bad as a few times I had only my bikini line waxed years ago! I will definitely go back to her! read more

Had my first appointment after I bought a Groupon because I wanted to try out a new waxing studio. Erica was so professional and made me feel so comfortable! The wax was a little hot for my preference but I let her know and she worked quickly to reduce the pain. She did such a great job and five days later... still hairless! Already booked my next appointment and looking forward to it! read more

Service is always great! If you make an appointment for your next device when your checking out (from current service) they give you a discount for pre-booking! I go to Nicole and she is awesome! read more

I've just moved to the area and was in the market to replace my beloved Angela at Sweet Peach Waxing (in Atlanta). I chose Waxlab based on the reviews here. I went in for a brazilian and brow waxing. There is plenty of free lot parking - which, coming from Atl, is a nice perk. The decor is nice and clean, a bit stark and not necessarily welcoming. The complimentary numbing cream is a nice touch for first-time visitors. As far as the brazilian goes, I was pleased with the service. Until I went to take a shower later that night and discovered that there was wax still left on my body. A shower with soapy water took care of it, but I was very disappointed that I was allowed to leave in that condition. My brow wax took place afterward and, honestly, it did not seem that my tech paid as much attention during the brow wax as during the bikini portion (and, considering I left with wax still on my body that's saying something). When I got home and had time to inspect them, they are short on the ends and the shape I asked to be maintained has been altered. Maybe I was spoiled by an incredibly attentive aesthetician in Atlanta, but the prices at waxlab are more than at sweet peach, so I expected at least comparable service. Waxlab does have some nice incentives to return. I pre-paid for brow waxes to get the discount, and I'll go back for the one I have booked because I pre-paid. But I guess I'll have to be much more specific and micro-manage-y to make sure that my brows are done well. I don't know that I'll return for another bikini there, but if you book & come in within 6 weeks after a service they offer a discount. read more

Extremely clean and service is fast. The girls here make you feel so relaxed that you honestly forget the awkwardness that is sometimes associated with waxing. read more

Love this place so much! I try to come back here every other week even though I live in Georgia. Nicole is the best! She does my eyebrows every time read more

I saw April for my waxing, she did a great job and was very nice! Highly recommend her & will book with her for future waxing! Very clean too! :) read more

I specifically went to the wax lab because they use hard wax. I called about it and asked again once I was there. When I got into the room, the technician gave me a blank stare when I asked her about using hard wax. She wasn't experienced in hard wax for brows. She didn't know the difference between hard and soft wax. Hard wax is better for sensitive skin. The technician didn't give me much confidence in her skills at all and she made my brows uneven. The lobby is nice but the rooms are nothing to write about. They didn't even have a clean mirror or a magnifying mirror for the technician to use. I don't think I will return for brow service. read more

Such an amazing place! I've been several times and the staff is absolutely wonderful! It is always such a clean environment and very professional. Crislyn did my wax and she has the best tips and did an awesome job!l read more

Such a lovely place! All the staff were super friendly. Crislyn was WONDERFUL. She made me feel very comfortable and let me know what was going to happen each step of the way. Prices are extremely reasonable. Definitely recommend this place for any female, or male, looking to get waxed. read more

Love this place ...I've always been pleased with the results but Adrienne is the bomb !!! Without a doubt ..my favorite ! Thanks Adrienne for being the best read more

Friendly staff....worst wax experience. The num cream didnt help at all. I think the young lady who serviced me was fairly new in the field, she advised me it was 1 year, im almost 90% sure its been last than that. Either way I probably won't ever return due to the actual waxing experience not staff. Awesome staff! read more

After waiting 5 minutes, another woman walks into the lobby and the receptionist comes out from the back and asked the woman how she can help her. Nope wrong! The correct thing to ask is, who was here first. Don't just assume and then make me wait an additional 15 minutes to receive services. I'm not saying she's didn't see me because I'm black but it sure did seem that way. I'm not going back there I'd rather have a unibrow. read more

The customer service here was great but I got a Brazilian done yesterday that was not good.. when I sat up I immediately noticed a lot of hair that was missed. I usually can find a few strands once I get home but this was a lot of hair in patches . Not only on the sides but the top too. I didn't want to say anything because I purchased it off Groupon with a coupon (as I've done with other salons) but I was definitely disappointed. (Enough not to leave a tip, which says a lot for me) If I had paid full price I would have definitely said something. I also felt irritation after the fact and was extremely sensitive to the touch which was also a first. Different wax I guess. My vag just feels like I did a good shave , not the smooth feeling I'm use to after a full wax. Even my boyfriend noticed . I think that I'm going to stick with Sleek or Brazil's. My friend and I went together and she also stated that she has a lot of irritation and left over hairs.. so much so that she wants to shave it.. so yeah, not going back. read more

I am the Wax Lab's first customer and have been with them ever since because of their excellent talent, customer service and overall atmosphere. I recommend them to all of my friends and mention their competitive prices. Chrislyn is my favorite; however, everyone is very good. read more

Been coming here for over two years and can't say enough good things about it. Staff is always friendly and courteous and all of their waxers are highly experienced and meticulous. Even better it's always spotless! read more

Bought a Groupon after reading all the great reviews. The girl at the front desk was really sweet and polite. I filled out a quick contact info & consent form, used the restroom, waited for maybe 30 seconds and was already being called back. I had an appointment with Stephanie for a Brazilian. I haven't had many waxing experiences, but this one was great. She was quick but SUPER thorough and really nice- I never felt uncomfortable. I would say I have a high pain tolerance for this kind of stuff, but I honestly don't think it hurt much at all regardless of that. Maybe a quick sting here and there, but it's gone in seconds. I actually booked a 4 week follow up (which I NEVER do. Ever). read more

Crislyn is hands down the best waxologist ever! I've gone to several places in the past and noticed things that could potentially harm clients therefore I never returned. Since day one at the Wax Lab, I have not witnessed or experienced any bad outcomes. The business is always clean and staff are always helpful and nice! Crislyn always performs excellent work and is very detail with her job! read more

The Salon is super chic and clean! The girls are professional and super helpful! Definitely my new spot!

Came here after 7 months of taking a Brazilian break lol. I was a bit nervous because well it had been a while. Don't remember the girls name but I believe she's part owner. She did a great job! Super friendly and funny and totally kept my mind off the waxing. It really wasn't painful and she was quick! I hate when there's strays left behind and there were none. My triangle was a bit crooked lol but nothing I couldn't fix real quick at home. Will definitely be coming back read more

I have been getting my Brazilian and eye brow waxing here for about a year now. I LOVE this establishment. It's very clean and the staff is super friendly. I love that unlike my previous wax place, Waxlab offers appointments and I especially love that they use hard wax. I have NEVER had to use the numbing cream. You don't have to ever go back in 10-14 days for a touch up. I see Crislyn and on top of being the sweetest person, she makes your experience so comfortable. I recommend Waxlab to everyone. They also offer a referral program, so that's a nice way to help support their business and save money at the same time. Another reason I love them is the products they offer. I personally love their exfoliating scrub and the ingrown hair solution. If you're in need of waxing services, give them a try, you won't be sorry. I'm positive you'll become a frequent client. read more