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Wax by Rachel

3.0 (2 reviews)

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Kaya Beauty & Threading Studio

Kaya Beauty & Threading Studio

3.9(275 reviews)
1.4 km
•$$

I've come here years ago and recently was in the area to try again. I like them before but was sad…read morethey stopped their stamp cards. The person wasn't super friendly but she did a great job and was efficient. Price for eyebrows is now 10.99 which is fair. Plenty of free parking around

I've been coming to this eyebrow threading salon since they first opened, and unfortunately the…read morecustomer service has gone downhill over the years. When they first opened, everyone was welcoming, friendly, and professional. Now, the staff often seem rude and unfriendly. They spend a lot of time chatting with each other while customers are waiting, which makes appointments take longer than necessary. Their responses to customers can come across as dismissive and unprofessional, making you feel like you're inconveniencing them just by asking a question. Another downside is that they don't allow customers to use the restroom, which is frustrating, especially if you've been waiting for a while. The only reason I've continued coming back is because their eyebrow threading prices are very reasonable. However, I've realized that I'd rather pay a little more somewhere else and receive excellent customer service. A good price doesn't make up for consistently poor treatment. After being a loyal customer for years, it's disappointing to say that I won't be returning. I hope management takes customer service more seriously because kindness and professionalism go a long way.

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Kaya Beauty & Threading Studio
Kaya Beauty & Threading Studio - Prices (April 2023)

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Wax by Rachel - skincare - Updated October 2026

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