Been coming here for a while now, probably a few years and haven't had any problem with any staff…read moreuntil this time this last service really disappointed me and made me feel very uncomfortable. The girl who was supposed to do my waxing was already in a rush, rushing me when I got in there and was presenting with attitude. She had a bracelet on that kept rubbing my eyelid when she was working on my eyebrows, and I had verbalized to her in a nice manner originally, but she was having attitude already at me and basically being pretty rough when it comes to removing the wax. And then she missed a few spot and when I pointed out that she missed a spot, she was giving me attitude while telling me to lie down and then when I got back up after she was done and told me that she was done, she looked at me and was like what are you doing? I still need to put cream on you. And suddenly I feel gaslit because she was the one who told me to get up and then she followed that by asking if we have any problems because I am making her feel very uncomfortable here while giving me attitude. When really I haven't really verbalized anything and I have barely verbalized my concern about the eyelid and that's basically because her bracelet keeps touching my eyelid because it dingles down. The front desk lady have said that she tends to have attitude for whoever is last on her list and I find a very unfair that they book her as my cosmetologist if they know that that's the issue. If they're going to hire employees are representing their company I sure hope that they evaluate their personality and their customer service aspect because that is the most important when it comes to these kind of role and if they're not happy and don't wanna work here, they really shouldn't take additional clients or they shouldn't have the job here. As someone who works in a place of customer service, I always make sure that I don't bring my personal opinions or emotions in. This whole experience made me feel kind of uncomfortable and also feeling like I don't really want to come back and make an appointment with that person ever again. By the end of the session after she gave me the mirror I told her she had missed a few spot. I mean, there were clearly hair in those area, and she clearly was very upset by me pointing at things that I'm just merely pointing out at as anyone would and she is just showing her bad mood and the environment that didn't need that. And after this time, she was done, she not only did not let me check in the mirror. She also told me that I am good to go. I am very uncomfortable I am very disappointed with my experience and I don't wish that on anyone. When I finally got to my car, I noticed not only a few spots but many spot that she missed and I can't really even walk in because I'm kind of scared and worried to really deal with her and I honestly don't want her to ever service me ever again . And I hope that nobody becomes her victim because that is just some rough waxing services watching someone having a resting bitch face and attitude the whole time when really I just want to come here to be vulnerable and did nothing wrong.

I didn't have a bad experience, just an okay one. I got a Brazilian wax and it went great, it was…read moremy first time. The vibe was a little awkward though, since my servicer didn't really talk to me, but that could also be personal preference. I like when conversation happens because it makes me less nervous and has me feel less awkward. I also didn't like how to only way to really book another session for "cheap" was by buying a package and the packages were pretty pricey. You also had to pay almost in full if not half the package price when checking out if you opted for it. I also felt a little pressured into buying stuff from their little shop since my waxer was watching me and explaining everything to me and I felt awkward saying no. Again, just a personal thing, I'm a little awkward when it comes to that lol. I'm not going back, but just because I found a different place that had cheaper prices and a different vibe that fit what I was looking for.

Ariana is super sweet and is amazing to have for your first waxing experience. Her studio is on the…read more2nd floor of a small shopping center and is super clean and cozy (meant for 1 client at a time). She's super professional and efficient. I'm usually able to get out within 15-25 minutes of my appointment time. Even if the pain is pretty high on the first time of getting waxed, Ariana is very gentle and the pain gets easier each time. Highly recommend!

I just had my first visit with Ariana and she is so skilled, professional, kind, efficient, and her…read morespace is immaculately clean. I have been waxed many times at other places and this was the most effective and least painful waxing that I have ever experienced. Not one hair missed! The biggest difference is that my skin had so little irritation -- I didn't think that the type of wax really made a difference and I'm used to having some skin sensitivity, but things felt 'back to normal' right away. Do yourself and your skin a favor and get on Ariana's schedule!

I've been going to Jenny for years, and she's in a league of her own. She did my first bikini wax…read morewhen I lived in the area, and I was hooked right away by how skilled and gentle she is. After I moved away and tried other places, the difference was clear, long, painful sessions! When I moved back to Pasadena, returning to Jenny was a wonderful. Her technique is so precise and fast you're in and out before you know it, almost unbelievably quick and comfortable compared to anywhere else. She's also genuinely warm, down to earth, and easy to talk to. She makes you feel completely at ease from the moment you walk in. Every appointment feels like catching up with a kind friend rather than just getting waxed. Her personality is the perfect bonus to her exceptional skill. The studio is cute, clean, and super convenient with easy parking. After experiencing the alternatives, I can confidently say no one else compares. Jenny is the complete package, outstanding at her craft and a truly nice person. I wouldn't go anywhere else and I recommend her to everyone!

Had my first appointment with Jenny last week and as much as I'd like to gate keep, I just can't. I…read morewould like to support Jenny to have a growing customer base. It was my first manzilian and my experience with Jenny was excellent. She thoroughly explained what steps were involved and what products she would be using. She also made the experience comfortable and not awkward. Jenny just gained a life long customer. Thank you Jenny!

Christa is amazing! I was able to get in last minute and the studio is so cute. I got the eyebrow…read morelamination and eyelash tint. Very affordable pricing and amazing service! I can't wait to come back here again. Highly recommend. Parking is easy - side street of Mohawk st.

Scheduled my wax, and the day of my appointment I had to schedule for a baby sitter and canceled an…read moreovertime shift to come for my very first wax appointment. I showed up and waited 10 minutes until I reached out, to which she stated she didn't have my contact information to let me know she couldn't make it. Was extremely disappointed, luckily "Que Linda" was able to schedule me in same day, but was definitely super disappointed.

I had the BEST first time experience at Sugared + Bronzed! I got an airbrush tan done by Ashley and…read moreshe was absolutely amazing. She was so thorough, answered all of my questions, and made me feel completely comfortable the entire time. On top of that, she was incredibly sweet! As a first-time customer, they also offer a discount, which made the experience even better. Such a great way to try them out! The results turned out beautiful, so natural and flawless. The salon itself is gorgeous, super clean, and has such a welcoming vibe. Overall, it was such a wonderful experience. I came back today for my 2nd visit and signed up with a membership. I'm officially hooked! Highly recommend to check them out.

Shari (sp?) is amazing! I signed up to do a training session with her and she was simply the best…read more As someone who has been consistent for a little over a year now getting waxed, it never gets fully painless but with Shari it was almost there. She was quick and kept me laughing and kept it relaxing as possible. I'm shy but Shari was professional and it felt like I was catching up with an old friend. Highly recommend her, I hope she stays at S+B Pasadena in the future.

Angie! Angie is amazing! She takes care of you and your waxing needs. She makes sure you get what…read moreyou want while making the environment and overall process relaxing and enjoyable. I love her services and continue to come back! :)

Very reliable very discreet. great customer service and never calls to cancel, always works with…read moreyou if you have to call and cancel great work ! thank you

Have been getting monthly facials here for 5 months. My skin looks great and the service itself is…read morelovely. I came in for my latest facial with a severe headache and Kalani went above and beyond to help ease it, giving me a longer message than usual and using the light therapy mask on the aches & pains setting. A truly caring aesthetician!

I guess my experience here was...fine? But for the price, I would expect better than fine, so I…read moredon't think I'll be back. My skin looked glowy for the rest of the day, but I woke up to no discernible difference. I'm not looking for miracles, but facials I've had in the past I can see the after effects of for at least a few weeks. Some turn-offs: -I could hear someone having a word-for-word, extremely loud conversation nearby the entire time -the neck/shoulder massage portion felt rough. I wasn't asked how the pressure felt once. -after the facial, I was immediately upsold to purchase skincare. I had to ask about the prices. I was also gently pressured to sign up for a monthly membership immediately, which is kind of wild for a first-time experience. I'm definitely looking for an aesthetician to form a regular relationship with, but I don't think this place will be it.

If I could give Olga more than 5 stars, I absolutely would!…read more I attended her sugaring demo class today, and I walked away with so much valuable knowledge and confidence. Although it was a small group, Olga created such a warm and welcoming environment that it felt like we had known each other for years. She is incredibly kind, patient, and genuinely passionate about what she does. She took the time to answer every question, share her expertise, and make sure everyone felt comfortable throughout the class. Her teaching style is easy to follow, encouraging, and full of practical tips that you can immediately apply behind the treatment table. If you're thinking about taking a class with Olga, do it. Not only will you learn from a talented professional, but you'll leave feeling inspired and supported. Thank you, Olga, for sharing your knowledge and creating such an amazing experience!

So I was looking into finally getting my first brazilian when I stumbled upon this place. I never…read moreheard about sugaring before so I was intrigued. With all the great reviews, I finally decided to just go for it &' im soooo glad I did! Olga was very sweet, gentle, and explained everything thoroughly as she went! I was so nervous about the whole process and what it would be like but she made me feel so comfortable right away! It also did not hurt as bad as I expected it to be! I will definitely be back!! Thank you Olga for a great first experience!! &' If you're on the fence about it, just make the appt!! You won't regret it! :) (also the parking garage is so cheap and convenient, only paid $1!)