This grade is for the store in Prince Frederick. I go to WaWa twice a day. I order the same thing every time I'm there. I order the 16 oz latte with an extra shot of espresso and I also order a double shot of espresso as well. Twice in the same week (last Saturday and yesterday my coffee tasted like it didn't have any espresso in it. The first time it happened I pointed this out to the young man behind the counter. I asked for them to remake it and he told me they were too busy and told me to deal with my drink, he had did it right (his words, not mine) and again he was too busy to remake it to my satisfaction! The next day I spoke with the manager and he the manager fixed it. So beef was over until......
Moving to yesterdays event! Like any true artist I suppose these barristers don't like it when a gen x'er tells them they didn't make it to my expectations. I'm pretty calm too, I know that it may seem like I'm a hard ass asking for extra espresso and very rarely do two drinks ever taste the same. But this my friends was not just an odd taste. One shot of espresso with the other 3 tastes like and looks like a regular coffee. Two shots makes it a rich darker Carmel coffee that still taste like a coffee with Carmel. Last nights Latte tasted like weak coffee. There really could not have been an extra shot let alone having 4!shots total. I waited 15 minutes for a drink I would NEVER ORDER OR DRINK LIKE THAT. When I was discussing it with the barista I called him "kiddo" not sonny or boy or anything that should have been taken as rude.! This young ginger--up and coming, mover and shaker, told me not to insult him....you know how awful it musta been for him to deal with such a terrible, bigoted name? I suspect he prefers his alter-ego name that has some Viking connotation to it but kiddo was too generic for how he self identifies!! For perspective on this kiddo thing- I couldn't see his name tag and I was fine when he very surly and snidely like called me ma'am. I kept my composure and didn't try to step on his ego as I had said kiddo friendly like one does when using the word to address someone close to their own kids ages. Turns out, my double shot of espresso didn't make it into order stub. I paid for one so I expected one but it never did show up on the print out as a double shot. It was most certainly hidden in the scan and I had seen it ring up as what I'm used to paying for a latte with a double shot. I actually ended up having to go pay for another double shot. Now again, I go to WaWa 2 times a day and spend 6$ for coffee each time. That's 12$ as we all know. That is no different than buying the same amount of Starbucks, where they do replace your drink right away, without being an ass about it. Without talking over me or interrupting me or yelling at me that they are right and won't fix my coffee.
Where do they hire these people? They are total asses and it's a HUGE struggle to maintain my own temper as they tell me what they aren't going to do. How being called kiddo is insulting them. To be clear the man was quite young, younger than my oldest son, I couldn't see his name tag and I didn't think any other name I was think would've been a good choice for the conversation! That and he kept talking over me and I was late to the hospital so o was as stressed out as one person gets. I would talk, he'd speak over me! I'll never go here again. Not ever!!! Not to this WaWa, 15 minutes is TOO LONG to take on a drink, especially the wrong drink and then the kid who makes it wants to be a super special diva?? No diva, shut your mouth and stuff your pride and make the drink again when asked to do so!! Go to Dunkirk WaWa. I've never had a problem there!!! read more
