I stopped in for the first time to pick up a crafted beverage for myself and some other items for my family.
I'll start by saying I'm not blind to the fact that people are short staffed. It was after 11 on a weekday. There were 5 employees. I ordered my beverage from the machine and paid, the guy who rang me up was stocking stuff and must have went on break after me leaving 3 people preparing food.
In walks in another guy who must have just started. Meanwhile all I hear are the people being confused about the orders coming in and I keep seeing people waiting for food.
The new guy gets helped by a woman who works there who has food prep gloves on and keeps wiping her nose with a paper towel. She gets the guy an apron and then he comes back. She still hasn't changed her gloves. She tells him he must put his hair up and that there are a lot of rules in the deli. First off surely he shouldn't be putting his hair back behind the counter where the food is and secondly she must know that wearing the same gloves to do multiple things is against the rules she speaks of. She wipes her nose again and jumps in and puts her hand right on someone's sandwich. She then sees a girl standing waiting to be rung up she goes and helps that girl because remember the other guy went to break.
2 people are now making the food the new guy just standing there doing absolutely nothing because no one is training him because they're too swamped with orders. The lady gets back from dining and complains no one has made the drinks. The drink I have been waiting for, for far too long. She asks what my order is, apologizes for the delay. At this point the people after me have gotten food and left and I was left to witness all of this . The one guy hustling behind the deli another manning sandwiches, mask on her chin- why even wear a mask?
The lady hands me my beverage and I'm off. All I wanted was my drink which took way too long to make. I hope the guy who ordered a sandwich didn't get sick.
Now were they understaffed ? Not trained? Or poorly managed ? Or all of the above? I can't say. But I was thoroughly grossed out and for a new location I expected a great experience and got the most sub par Wawa experience I've ever had. I'll definitely be following up with Wawa corporate and their food prep practices. read more