Today I went to the Haddon Heights location to fill up the tank on my break and grab a breakfast sandwich... I usually go to the Market St location for food while at work or Somerdale when home. On Market St they are crazy in there (the crowds of people ) but they rarely lack customer service abilities. But here... The only people who were nice were those at the pump. I got inside and out of the 6 people in the store including the 4 employees. No one greeted me. Nobody got on the register when the line got longer...as I've seen at the Chews Landing or Market St location.
I watched the short hair blonde women take items and check people out with good timing. However, when she got to me she gave me a hello from the side of the register and asked me to repeat what I said (I assume because she couldn't hear me while she was straightening up). I asked to pay for my pump and ring up my sandwich. She replied that I sure could and proceeded to slowly ring me up never placing my food in the bag.
My card was declined since I was using APPLE PAY on my phone. Now personally I know WAWA has had a problem implementing the chip cards so I was not worried but there has been more dialogue at other locations to explain what to do next. I told this clerk it declined (it's underwhelming she didnt tell me). She clicked a button and said nothing... NO RESPONSE AT ALL! Luckily for her, I knew the next steps from the other WAWA. The order went through and my food was still sitting on the cold counter. No BAG! I asked can I have a bag. I'm sorry if I sound spoiled... USUALLY, WAWA ASKS ME. She did not attempt to not slide my food in the bag but she did, however, attempt to hand me the bag and then decided to actually open it for me. I said "OKAYYYYYY". She asked quickly would I like my receipt I angrily declined because at this point Im over the whole experience.!
Maybe I am used to WAWA having more effort on their part in every way mentioned. Maybe I assumed I would get the same courteous treatment as customers before me, but I guess I was wrong. My I did not think I would waste my money on the ready-made food on the counter. The bread inedible, so when got home I had to eat the middle. The bacon was hard and the eggs were the very best part of the sandwich (cold and all). Usually, if the sandwiches are old they tell me "don't eat it" "ill make it fresh"... then go into explaining due to the customer volume they will not restock the breakfast sandwiches but would be happy to make the sandwich immediately.
ITS JUST ALL BAD ! I rather go all the way down to Somerdale and be late on my break! Maybe rethink this location during the day. read more