I recently to wavecrest to try to find a place not only did they help but very patient and professional I really appreciate it Especially Michelle Cora Thank you read more

The absolute worst!!!! I mean THE worst company. Stay far away. They are terrible, they never respond. If they do, its with a nasty attitude. Even if you are great tenants they treat you badly. 0 stars all around. I never write reviews but I want to warn others to never use or go through these people read more

The man in the legal department is the rudest guy that I have ever been in contact with. Absolutely the MEANEST guy on earth..... doesn't matter how nice you are, he will make sure to end that convo dreadfully..... he's miserable. Thank GOD for Damaris.... she's the angel of the legal department. Other than the run in's I've had with them, I can say that a lot of things are swept under the rug..... to get things fixed is difficult.... and my building which is 8 years old looks like it's 20 years old. The maintenance of the building in comparison to other management teams is ..... but what do you expect? New York is a hard place to survive in... although this isn't the most deplorable place to live, it is not at all the nicest.... if you just need a quick lease and you plan to just go home to sleep, you'll be fine.... read more

This is specifically about Property Manager Roger Stuart - he is extremely rude, condescending, and talks down to tenants at 229 Cherry St. In fact, 5 tenants so far have had awful experiences with him. He cursed at one tenant and threatened him saying "I know where you live motherf*cker." He is a miserable person, who does not have any professionalism. There are bad reviews about him from 2015 and nothing has changed. Wavecrest should take note. read more

The management setup for my building is minimal to say the least and getting basic services is a hardship. For example, we had our yearly apartment inspections last summer, yet there was only 1 person assigned to this task for a period of 2 weekday afternoons in a building with 128 apartments. Needless to say most apartments were not inspected. Many of the apartments that were inspected have yet to receive repairs. Why? Because the service that Wavecrest provides is unorganized and lacks professional coordination. Also, I don't see that there is any real desire to follow through on much of any of the tasks that a management company is typically paid to perform. And don't get me started about the heat. My building is 50%+ elderly and disabled yet the building receives very little heat. Please note that 68 degrees at our typical winter indoor humidity of 30% and below = real feel of 62-64 degrees. We've made it clear that this is not the norm for us because before Wavecrest became involved with my building heat was never an issue. But, now it is and tenants have no choice but to rely upon alternative heat sources like electric heaters, ovens, etc. You would think that the devastating fire that killed 17 people in the Twin Parks building in the Bronx (malfunctioning electric heater) would cause a landlord to be more sensible in their response to tenant requests for adequate heat, but that has not been the case here. And, Its the same with the hot water. I could go on and on but I will end this by saying I blame Wavecrest for their shoddy work & nonchalance, but I also blame the city, state & federal government for allowing them to do business at this abysmal level especially since my building now houses some of the most vulnerable populations of people in NYC. read more

I lived in a building for 10 years, that I moved out of only a few months ago. It changed management companies a few times, but it was Wavecrest for most of the years I was there, and it still is. I see lots of negative reviews here, but I'm guessing that's because who the heck would even think to write a review of their management company unless they had a complaint. I only thought to write this positive one because I was having a discussion with someone about how they were looking at reviews of management companies on Yelp. Anyway, Wavecrest was pretty great. They followed every law to the letter. My rent stabilized apartment's rent always increased the legal amount set by the rent board. The supers always repaired things when I asked. They let me pay rent online very conveniently. They always sent paperwork like lease renewals on time like clockwork. I even got a statement every year showing that my security deposit was in a savings account, and also showing how much interest it had accrued. When I decided to move out I had already sent a lease renewal for the next year (just in case). They let me cancel that renewal, no problem. They even sent my full security deposit back very quickly. It took maybe two weeks. The only complaint I have is that they were extremely bad at communication. You call the office and would hardly ever get anyone on the phone. They wouldn't call back, you have to keep calling. If you did get someone, they were very bad at answering questions. I think some people there only work like, one day a week. Not perfect, but you could do a lot worse as far as management companies go. read more

Living in the unit of Boricua College (501) has been the worst for the past 3 years. The sorrounding of this neighborhood with the hanging out till the next day M-S has been so inconsiderate of the young generation not respecting our place of home we should be calling. How can anyone around this place feel so safe. Management has no control to keep us safe, hiring securities to keep a safe living environment. Is hard to even pay rent to a place that you can't even enjoy because of the selfless people around. read more

I always been aware about family size in apartments matters a lot. My Family size has grown. I have been requesting for an apartment transfer and All is left is aJessica's voice mail . Almost 3 months ago Our floor was selected to had a random inspection and of course I was told to call. 7months in still no contact. Made me realize I'm not really utilizing my section8 read more

Wavecrest: When there is a water outtage, please make the announcement complex or building wide. Too many water outtages come up last minute as "emergencies" without estimated timeline in sight, leaving residents in the dark on a routine basis. Communications is lacking on Wavecrest's end. Please fix your communications practice. read more

Avoid renting from this company at all costs. If you're about to sign a lease on a new apartment, check and make sure they aren't your lease holder. This will be my shortest period of time in any one apartment out of 14 years of living on my own. I really don't know what management is doing. Nobody seems to know whose responsibility is what, everything takes forever, and our electricity is totally unacceptable. How they operate while nobody's responsibilities seem to be defined is beyond me, but any problem is likely to end up lost in a bureaucratic maze. My radiator was making deafening banging noises (no valve on it, the noise sounded like an aluminum bat hitting wood) and it took two months for them to send someone into my apartment to look at it. They would send plumbers to the basement and never tell me they had worked on it, they would ignore emails altogether, really anything other than what I asked. It wasn't until I threatened to withhold rent that they actually sent people to my apartment to actually look at the problem, and once they did, the plumbers were able to fix it on the spot and the problem hasn't come back since. It took them less than an hour, I believe. On our way out I'll be requesting (in futility I guess) that they replace the wiring, because this two bedroom apartment is connected directly to the breaker in the basement (which we can't access) with no box in-between. Our whole apartment is set up on two or three breakers. In practice it's enraging because the whole apartment will lose power if you have one AC unit on and turn on the microwave, then you have to wait for the maintenance guy to go to the basement and flip the breaker- if he's available. The maintenance guy actually said he didn't want us to use two AC units... In a 2 bedroom apartment with a living room, in the summer. The electricity is also alarming from a building safety standpoint, as a lot of power is going through a handful of #12 wires according to an electrician that worked on it when the power to one bedroom completely died for a couple days. In short, this is the worst company I've ever had the displeasure of renting from. Which is particularly unfortunate because my previous landlord was easily the best one I'd ever had. The company needs new management but could settle for ANY management, since nobody's responsibilities seem to be defined. My theory (this is pure speculation) is that the company gobbled up more properties than their workforce can handle and management never bothered to build an adequately sized and structured company to meet the demands of the apartments they own. Numerous times the same request was met with "let me rope in ___ on this" and yet another random person was added to the email chain, and never responded. Do not rent from this company, and if you're looking for a place, check and see if they're in charge of it. It isn't always obvious. read more

This management company is very difficult to deal with. I had applied for an apartment through HDP. Initially the agent handling my application was very helpful, but after about a week this agent stopped following up. I left 5/6 voicemail and 4/5 email over the course of 2 months but never got a reply. After I filled a complaint with the BBB, she finally returned my messages with a lame excuse that my file had been given to another agent. When I asked about the agent, surprisingly this 2nd agent was no longer with the company. Another 3/4 weeks passed and after several emails, she never answered the questions I had. This whole endeavored occurred over 5 months and the situation has still not been resolved. Because of this whole situation, I no longer want to deal with this management company, and I don't recommend them. If I could give negative stars, Wavecrest Management would get -5 stars. read more

The worst company ever. They took over my apartment building a little while ago, and it has been such a horrible experience. From people not answering the phone, and when they do they are rude, to leaving voicemails and sending emails that go un-responded. And I rarely need anything, as I pretty much fix most things myself (which I know I probably shouldn't it just in my nature), but the few times I do call, its just indescribably. I mean, I have called like 10 times and left 6 voicemails in 2 days and still didn't get a response. I would really like to get out of my lease, though I love my apartment soooo much, I just don't feel the desire to pay such incompetent rude people!!!! I'd never recommend this company to anyone!!! I miss my old management :-( Oh and they get a negative five starts!! read more

Avoid buildings they manage at all costs. You can read other reviews for more details. Ignore the warnings at your own risk -- this company is terrible, run by unethical and incompetent people who simply don't care, at all, about the people in their buildings. They took over management of the building I was in, thought the rents were too low, and proceeded to threaten everyone with eviction for non-payment of rent. *Everyone*. Oh, you might think, obviously people can prove if they've paid. Correct. But not everyone has a lawyer to go to court and advocate on their behalf. And sending Wavecrest proof of payment -- no response. Nothing. I got an eviction notice on my door. I happen to have a lawyer in the family who went to court for me. In court, the lawyer for Wavecrest was sitting on a stack of cases, running through them -- she was surprised when mine came up and she was challenged (with a stack of canceled checks proving I had always paid rent). I quickly and easily won this case, but many people simply moved out due to the harassment. Within 3 months I got a job overseas and moved out. A year later the NY Dept of Investigation contacted me to let me know they were recovering money from the management firm because they had illegally taken "broker fees" from everyone upon moving in. I was not surprised. Anyhow....I have not written many Yelp reviews, and I care more about food than real estate management firms -- but when I saw Wavecrest on here, I couldn't help myself. These people are indiscriminate, incompetent crooks. Stay away. read more

My door is broke for 6 month no super nobody is in this building but to get their rent I'm in the Bronx 1178 Anderson no body fix anything tired of living with a broken door read more

Wavecrest Management is the absolute worse especially the building manager who supervises 1314 Merriam Avenue in the Bronx her name is"Monique" and her attitude is just as inviting as those wedgies always stuck up her ass. The building super is the absolute worse he fixes absolutely nothing the building super is the absolute worst he fixes absolutely nothing I'm in court with these people right now still waiting on repairs court ordered that has still yet to be done" I guess he's too busy powdering his nose as per usual. You can request documents and they never mail it to you you called them on the line and they answer when convenient. The structure of their buildings and nice yes but Wavecrest Management as a team and management in general sucks read more

this is a terrible management company. Repairs take such a long time. The financial department is terrible they need an accountant that can actually do math. I send in my rent statement weeks in advance before the 1st of the month and they always say i still have a balance or late fees or some other made up fees. i call to get the issue resolved and they fix it. The issue I see that is so wrong is that they make countless of mistakes and there might be some people who automatically think oh man what did i do wrong. Yet its the management company that is doing things wrong. It has happened to me once before i over paid them and even my bank statements prove it . yet they were giving me such a hard time and still saying i had an outstanding balance. man don't even get me started on the way their employees speak on the phone. Ill just say one word-- RUDE!. anyway if u can choose to live under another management company go for it .. Dont even look at wavecrest .. although they are a little better then suckie knickerbocker! but not that great! read more

ATTENTION: THIS IS A LETTER I WROTE IN THE BEGINNING OF THE MONTH OF JANUARY 2012. Marie WaveCrest Management 87-14 116th Street Richmond Hill, NY 11418 To whom this May concern: I have made several attempts to speak to someone in your management company. I teach professionalism in a trade school, and this lack to return someone calls isn't professional at all. I've left numerous voicemail, and I can't even begin to tell you how many times I've called since my court date in July. My issue has been my incorrect rent statement. You haven't returned my calls, but you mail me a "notice to tenant" about my rent. The one time I got someone from wavecrest on the phone was with a woman named D. She claimed I owed $10,000 back when I was in court. That was clearly inaccurate. After that one conversation where I was supposed to call her back with all the necessary paper, I never was able to get her back on the phone. I don't know if you've read the reviews about your company online, but your negative communication skills seem to be a universal complaint. I would appreciate if someone would contact me. My phone number is Based on your record, I really don't expect one. I'm writing to letter to show proof along my other paper work on how I done my part to resolve this situation. Thank You, Marie NO ONE EVER RETURNED MY CALL. GOING TO COURT NOW DUE TO EVICTION NOTICE...... 1/31/13 read more

Applied for an apartment with this building back in August. Was sent to look at some places and found a beautiful apartment I loved, when I applied for it I was told "I do not qualify for this". Why not tell me this before I go look at the apartment? Anyways, the agent I worked with (Hordaliza) told me, not to fret, that I should check in with her on a weekly basis since new apartments come up every week and something should come up. The last time I spoke to her was in September, four months, 15 emails, 16 phone calls, and 10 voicemails later...nothing!!! These people have all my paystubs, taxes, bank statements etc and have yet to have the courtesy to return simple emails. Never again! read more

After seeing all these reviews I see now I'm not crazy they wanted to paint me as crazy to get away with doing me and so many others wrong. I knew it was something up with my evil super and those neighbors. I thank God I don't live in that build anymore. The best thing they did was take me off that lease. I see why that old unit I lived in is still empty. Playing with people lives for their own selfish come up. Then calling people crazy after they push people to the edge then wanna threaten people's lives like they are so righteous. Worse than a Jehovah's witness. Stay away from wavecrest. I wasted my time even signing a lease with them. Thank God I paid my rent on time and only owe the last month of 260 bucks. They will also do a investigation on your whole life like the police just to protect themselves. Oh yeah they won't change your door locks they will just switch Emm out and have they family who works maintenance creep in ya Crip. Especially if they feel ya family ain't close by. read more

Wavecrest has managed our manhattan coop for decades and every interaction has been painful and unprofessional. Closing on and refinancing my unit (I've had multiple transactions) were made more stressful and expensive because they missed bank deadlines and were unresponsive to attorneys (requiring extending the closing date and mortgage lock-in dates for large fees). They fail to file for shareholder's coop tax abatement properly, causing the coop and residents to lose money each year. Every wavecrest employee I have dealt with is unresponsive, unhelpful, rude and/or inappropriate. I would like to refinance my mortgage to take advantage of lower rates, but I just can't face dealing with them read more

The building i live in (West farms apartments) is becoming like a NYCHA building. The door to get into the building doesn't work. The super doesn't seem to care. Although they are trying to keep the building clean, it could benefit from having a security guard in the lobby. Also packages are stolen all the time and recently there was a huge fight on my floor. Why can we keep the building great so we can come home to something amazing after a long day at work or school. read more

This management never gave me my security deposit after my lease expired. It's been months since I moved out. I left voicemails, emails, and wrote a letter to no avail. At one point, they contacted me saying no one was home for an annual inspection. They never even realized I left! Edit: I received my security deposit 3 months later, but trust me, I was on top of it, and if it wasn't for all the phone calls, emails, and letters, I probably would never get my security deposit. read more

This use to be a really nice building (clean, carpet on the floors). The carpets was removed from the hallways. The elevator use to smell like grape (so good) and then they replaced the super. I actually saw a roach in the elevator. I am so disappointed. The laundry room was open 24 hours, now the new superintendent closes it after a certain time. The garbage in the laundry room overflows frequently. Smh. I do have to give a shout out to Demaris at the Queens office. She is a doll. She is respectful, kind and patient. She is one of the good employee at Wavecrest Mgt. read more

I called to ask a simple question and before I could even finish, I was transferred. Left a message, no response after a week. Called again and was immediately transferred again. I tried a 3rd time a little while later, just to see if the secretary (for lack of a better word) would even recognize my voice and ....wait for it... was transferred again! Extremely RUDE and LOUSY customer service. Also, each time I was transferred was to some one else which leads me to assume the people here are very INEPT and UNORGANIZED. I have no idea how this place operates. Edit: Before I forget, the issue I called about eventually resolved itself, but with no help from anyone at this place. read more

I have been in my 2 bedroom apartment with with my 2 kids and myself for two and a half years. I had another child in May which brings my the total to 4 people in my house hold. It is pretty cramped with 3 kids, I called the office and asked if I could be put on a waiting list for a 3 bedroom (with my job I can afford my rent and the rent increase) I was rudley informed that there were no apartments available and was hung up on. I don't think I will be signing another lease. read more

This is by far the WORST management team I have ever dealt with. They are unresponsive to everything. Whether you are having a problem in your apartment to trying to receive your security deposit back. They do not answer for anything. They are rude and don't even know the legalities that are written in their own leases! Avi Slansky is the property manager of 7127 65th Street Glendale NY and he is the rudest, non responsive " professional" I have ever experienced anything with. He wrote in an email I needed to provide 60 days when leaving my apartment and when I asked to provide necessary documentation that stated that he did not respond because he clearly was pulling that information out of nowhere. I have never been so disappointed in a management company. They don't help with anything no matter who you call! If you are planning to move into an apartment and this is the management team you are going to work with I suggest you find somewhere else to go ! read more

The worst building ever 1490 Boston rd.. They don't fix shit.. The super is old and has many medical problems he struggles changing a light bulb. The building won't replace him.. The management won't do any repairs but they quick to send the renewal of the lease. And ask for more money.. Judy is the lady who is in charge and she don't do shit for anyone. read more

The management is very unorganized. They never answered their phones . I been complaining to management about my stove & toilet for about a year now and still nobody came to check it out . But there's one person there who helped me with getting my lease in my name and with any other question I needed to be answered and thats Jessica Forrester . She very caring and took her time to help me get everything I needed and I'm truly grateful for her . My experience with her was actually 5 stars. read more

They are the most unprofessional management company I have ever dealt with! Terrible customer service. Each time I call, it takes about 30-45 minutes for a representative to ACTUALLY help me. They transfer me about 5 times per call, and everyone is clueless! Please dear God grant me the patience. I have done everything in my power. But wait here's the catch... if you're one month behind in rent they will SURELY drag you to court!!!!! It's insane. read more

-1 if there was a choice, There is an employee by the name of "Maria" who is so nasty. You can't ever get someone to return a call. This has to be one of the worst companies to deal with, they will yes you to death. Stay away! read more

So I applied to a low-income apartment that is being handled through wavecrest. Called over to see what's going on with my applications the damn receptionist kept transferring me to a voicemail. Not a damn fan of this at all. read more

This place is a scam they get you in for a housing lottery interview & they keep pushing "do you have your $25 money order?" "If not you can go right now and get it around the corner!" Then soon as they have your money order you get an email stating you've been rejected for something stupid like failed to turn in all your paperwork! Avoid this place they're just collecting money one $25 money order at a time read more

Property Manager Roger Stuart is probably the most miserable person I have ever encountered. He is extremely rude and I have spoken to his supervisor about his conduct. He talks down to people and is an overall nasty person. read more

Where do I begin... My experience with Wavecrest Management began in 2011 and since then I have been threatened with two evictions, went without adequate heat for several winters, I was denied access to common areas, and it is like pulling teeth when getting in contact with building staff and management. First off - the evictions were a complete joke and I should have sued for the emotional distress I experienced. The first time they claimed I didn't pay rent for several months. I sent e-mails and letters to several management employees that went unanswered mostly. It took weeks to get the situation rectified and in the end they barely offered an apology for not applying my payments. To this day I still have the negative 'non-payment dispossess' on my rent ledger. Do they care that this could influence my chances of obtaining another apartment in the future? Probably not. The second time was for non-payment of ONE MONTHS RENT... ONE MONTH?! I spoke with billing directly after no response from my Property Manager(PM) and they manage to get it worked out within hours after proof of payment was sent over. Secondly, I haven't experienced many major issues in my apartment but I went a few years without adequate heat. The first year we had a pretty warm winter and I didn't make a big deal of it. Once the brutal winter came rolling around I found myself walking around the apartment with a full on winter gear on. The Super walked in one time and compared it to a Meat Locker - I told the PM that and his response was 'stop. please, stop the exaggeration'. It truly was no exaggeration - I resorted to boiling water to generate heat many nights. I made daily calls and complaints to 311 which did nothing! Each case was closed but no one every came to visit my apartment to investigate the conditions. I tracked the temperature in my apartment every hour on the hour and logged all the extra expenses incurred for space heaters. I taped up my window and insulated my AC sleeve with a comforter the super ruined one day when he opened up the radiator without shutting off the valve. It was a nightmare and I was preparing to contact a lawyer if the building had not made efforts to fix the problem. They took action as soon as I started posting notices around the building. Management claimed no one else was making complaints so I wanted to make sure everyone knew who to complain to. Thirdly, within my first two years at the building I was planning my best friends surprise baby shower, and our building has the perfect small courtyard I thought to host the gathering. I inquired about renting the space for a few hours one afternoon. I was given a price and after some back and forth I was told they changed their minds and no one could use the space. More disturbing than the community room is the laundry room which fits only two small washers and two dryers. The machines were out a total of 4 weeks earlier this year because the machine company did not collect the quarters from the machine. Tenants took to the bulletin board to vent their frustrations and I notified building management about the situation. I then followed- up with the Super who told me the letter I wrote to management did not make them happy and that he was instructed to shut down the laundry room completely if he continued to receive further complaints. So I properly complain to management and they threaten to shut us down?! Lastly, Wavecrest MAnagement sucks balls at communication! As an Administrative professional for over 10 years, it is incredibly difficult for me to tolerate such incompetence. I have records o e-mails gone unanswered from 2011, and the countless voicemails - I can't even begin! Worst of all is the Super they appointed to manage our building. The guy is nice, and its nothing personal, but with 69% of the community being SINGLE working professionals with NO children, it is very difficult to accommodate HIS schedule for repairs. They hire this man, who already has a full time position next door by the way, to manage the building part-time during the DAY (Monday - Friday 9-5). Again, being a young professional with no one else in the apartment, it is very difficult to schedule a time for him to review simple repairs. I have the supers direct number and I usually get the voicemail. His wife, a non building employee as far as I'm concerned (because she has not been formally introduced) calls me back to confirm they received my messages, Its always a game of cat and mouse with the super and management and they never seem to be on the same page. As of recently the super has placed a sheet in the lobby where you can state your issues for a call back - then the super gets back to you by placing a post it note on your front door for a time to schedule an appointment with him... again, Monday - Friday 9-5... what kind of joke is this? read more

Rude, unprofessional and unorganized are some of the words that would describe management. Stand clear and far away of this management office. read more

I have been living in these buildings for 2 1/2 years. I requested a paint job over 2 months ago. The super in building 3580 Webster is so rude an unprofessional. I kindly expressed that I am only available on weekends. Last weekend he was supposed to come and claimed he did not have enough paint. Then they come this weekend with only one guy to paint a 2 bedroom apartment, he was only able to paint my living room, kitchen and hallway. I had someone stay in my house today so that they were able to paint he had a ton of excuses like I'm at the hardware store, no one was there when he knocked, and now they had an emergency. read more

This management company is the worst! We had to go to court 4 times already because they wouldn't fix our apartment. There is a huge rat, a lot of holes, paint that needs to be re-painted again, floors that need to be done, a lot of holes, mold, basically we're living like bums! But be late of rent or miss one month and they'll be on you. I honestly don't know why they haven't been sued yet. And they're suppose to also have a lawyer checking on them. What is the lawyer doing?! read more

I have to start off by saying that after reading all of the negative reviews (the very minimal positive ones are a farce), I feel a little less personally offended by the gross mistreatment by Wavecrest (Knickerbocker, Atlantic Management, are some of their other pseudonyms they use, another method employed these greedy scammers to disguise themselves); nevertheless, it takes nothing away from the DEPLORABLE methods by which this "company" conducts itself. My mother has lived in their apartment for over 12 years now. Since then, her ceiling has been leaking, and after innumerable verbal requests to repair the leak, they sprayed a rust colored foam on her white ceiling and left it that way for years (after multiple requests to complete the repair went unanswered). We continued to follow proper protocol by reporting the issue to the building superintendent, who constantly told her that he would be up shortly to take care of it, to no avail. When escalated to the building manager, Roger Stuart, he insisted that it would be properly rectified, and after several unanswered emails and calls, when I did get him on the phone, he proceeded to yell and argue with me, calling me a "dictator" when I told him that it was my turn to speak, and carrying on in the most immature and rude manner. Next, I moved on to Jay Yablonsky, who told me that he was Roger's supervisor, and Wavecrest's overall Property Manager. It started off with more promises to correct the situation, and when I informed him that the roofing company had come by to repair the entire roof but was "finished" with the job in a couple of hours, I knew there was more cause for concern. The ceiling continued to leak, while half-hearted attempts to patch the ceiling resulted in my elderly mother having to clean up all the plaster dust that they scraped off without taping off the work area, on multiple occasions. We informed everyone that we would NOT have any more "patch" work done on the ceiling, as each time it leaked, she would be faced with more clean up and unannounced or late visits to keep repatching - we needed assurance that the roof was in fact fully and accurately repaired before closing anything up again. Because we had filed 311 complaints with NYC, suddenly they were eager to come up and cover up the paltry work done to disguise the leak just to avoid future visits from the city inspectors. Since Roger, then Jay, have stopped responding to me, I moved on to their alleged boss, Alfredo Liz at Atlantic Management Group. Once again, there was an initial expressed interest in helping resolve the issue, but once I asked for reparation for the deplorable livings conditions my mother has dealt with for 12 years (she is in a one room studio with a bucket lined with newspapers dealing with the leak, along with black spots forming on the ceiling which I would have to presume is mold although they insist there is no such thing), I get radio silence, and the source of the leak remains unsolved and unresolved. My mother has paid her rent on time and in good faith every month while facing this unfortunate situation, and will likely come to the end of her life in this apartment where she has been treated with disrespect and disregard. Not only is the company so ineptly managed, but the people who are given the power to do anything have no heart and are cowards who hide behind their phones/email and let these low-income senior citizens live their leases out with no one to stand up for them. Atrocious and despicable are words not strong enough to describe them and they should not be allowed by the City of New York to manage buildings now, or certainly not in the future. I have started filing complaints with the major media networks, as well as the Manhattan Borough and City Council. They have informed me that Wavecrest is on the TOP of the list of worse management companies, and they need to be stopped and need to correct their actions of taking money month after month and not supplying their residents with humane conditions to live in... read more

I wish I could give them negative stars. This is a bad management company. RENTERS: If they run your building or are coming on board to manage it, expect a reduction in basic services such as public-area porter cleaning, garbage removal, and exterminator services. Expect to hear such things as, "That apartment does not get services." from the super. Speaking of which, expect them to install the lamest person as a Super. Someone who doesn't answer the phone or knocks to his door, someone who doesn't respond to requests for service. Expect that you'll be provided with a rent bill each month that includes a slip with their address on it and a return envelope--but that even a year after changing their remit-to address, their office services are such that they still haven't changed the address on the rent bill that comes to you each month. Expect that it's possible that your elevator will be out for 9 months! Expect no heat or hot water several times a season during the coldest months! Just so bad on so many levels, large and small. OWNERS: If you are the owner of the building they manage, expect them to glad-hand you, take your money, and provide tenants with the most meager services possible, while your real property investment goes down the tubes. Expect them not to hire construction workers who will get the legal building permits required to do renovation work; expect stop-work orders because of this! If repairs to apartments or building-wide services are unavoidable, it's mainly because DHCR and HPD have had to step in to get them done. Think what your penalties and fines will be like! And when repairs are made, expect the most low-down dirty repairs. If I were a building owner looking for a management company that would protect and increase my real estate assets, I would RUN from this company. read more

If I could give zero stars I would. You have to struggle to get repairs even in emergency situations. I had to wait more than 24hours with an active leak from my ceiling for a plumber to come. The plumber came with the manager from Wavecrest and they told me that they can't determine where the leak is coming from. Meanwhile the did not inspect the water pipe in the ceiling under where the water was coming from!!! Weeks later, the water damage remains and they haven't repaired that either. Meanwhile there is black mold on the ceiling in the area of the leak. On a two separate occasions they damaged windows and walls putting in mandatory AC sleeves. In over two years I have not been able to get the to fixed the cracked wall, resulting mold, ruined molding, ruined window frame or damaged AC sleeve. I can't even use the sleeve bc of improper installation, as the AC Would likely fall out! It is virtually impossible to get a return phone call or email from them. Horrible company. read more