I just came here to today 2/26/26 to have a CT scan. From the moment I walked in the ladies behind…read morethe desk were super nice and welcoming. However Maddy my technician who did my CT scan was the absolute best. I've never had such a professional, kind, supportive, informative lab technician who does CTs before. She even got me warm blankets because I'm always so cold. When it was done she helped me up and told me that my Dr will have the results back STAT. She made me feel comfortable and is phenomenal at her job. I sincerely hope that Maddy will be recognized and get the registration that she deserves. If there were more stars to give I'd give them all. That's how comfortable and kind she made me feel in a not so comfortable time.

Today when I went in for my MRI, the check-in process was very quick and easy, and I was seated…read morecomfortably. However, when the MRI technician came to take me into the room and set up the machine, she seemed very careless and not very attentive. She briefly asked what kind of music I wanted, then closed the door and left. I asked how long the procedure would take, and I was told fifteen minutes. Once it started, the noise from the machine was extremely loud and suddenly caused me to develop a headache. I simply endured it for the full fifteen minutes. When it was finished and another staff member came in to open the machine and help me out, I mentioned what happened. He told me that next time I should ask for earplugs. I responded that I hope there won't be a next time soon, as this is not something I experience regularly. In my opinion, patients should be reminded in advance that the noise can be very loud and that ear protection is available. This discomfort could easily be prevented. I feel the staff need to be a bit more attentive and considerate, rather than just treating it as a routine task and moving on. Patients deserve more care and awareness.

Wow terrible visit today..... we waited over an hour to be seen..... I mean we ended up walking…read moreout. This appointment today was for my husband.... He is diabetic and we couldn't wait no longer. He needed to eat. Plus we have more appointments to attend to. We would have been more prepared if they would have informed us that, there's a bit of a wait or low staffed etc. to bad so sad we have great insurance. We will try elsewhere. If you come just be ready to wait even with an appointment lol

Highly Recommended this location. Perla got me in next day and picked up the phone pn the 1st…read morering. Compare to the Foutain Valley location *see image attached (where i have been attempting to schedule 7 times). Thank you for your professionalism, Perla!! A shining star and example of what good customer service should be.

Medizen has 2 locations and this review is for the one on Wyoming St. If you want to have…read moreultrasound appointment right away, result in 3-5 business days, pay $150 up front, and no line, walk in right away, this place is for you. The front desk was very nice and fast since it was only me. The tech came out to call me in right away. The tech here was ok but she did not like people talking, just fyi. You should call to follow up on results.

At first my experience at this location was a 5 star, but that went astray so I'll start with the…read moregood story. I went in to get an X-ray and the technician was friendly, helpful, and a Veteran. The quality of care seemed good and he was very empathetic to the pain I was experiencing. When the X-ray results were sent to my doctor's office the results were ready to understand. Being an informed patient I wanted a copy of the images so my doctor told me to contact Medizen to obtain them directly. I called and that's where the lack of service began. It took over 4 minutes to answer my call and I was told to come in, show my ID and they'd burn a CD for me. Instead of possibly obtaining my information first to begin the process they just brushed me off. I went in to get the CD ordered and instead of allowing me to explain why I was there, I was told to sign in. I offered that I wasn't there for imagine, but for records pull and was brushed off again and told to sign in by the heavy set Hispanic front desk assistant. The second lady that helped me was kind and efficient, but hung into my Driver's License after verifying my ID. I didn't get it back until my CD of images was ready. Overall, this could have been a 4 or 5 start experience had the first lady attended to me properly instead of brushing me off. A simple show of appreciation would have avoided this negative review. It isn't about having to sign it, it is about providing good customer service from start to finish. I get that you want to track your service count, but finish we're people too and not just a number.

Andrew was amazing. He helped me a lot with amazing customer service. I really recommend this place.read more

First time coming to this acute care hospital to give moral support to sister having an ablation…read moreprocedure done! This hospital provides both inpatient and outpatient care for health and medical services which includes an emergency care as well as surgical procedures. Staff from security check in and as well as other hospital employees are very pleasant and cordial in welcoming visitors !! I am really very impressed on such professionalism that I experienced here!!

I had my Calf muscle MRI done at HTC imaging center , great experience, I got same day appointment…read moreand they provided me the CD of high quality scans and radiology report . They also followed up with me next day to make sure I m doing ok and I m now moving forward with surgery very soon. Very professional, fast and friendly I highly recommend HTC Imaging to anyone need MRI quickly and they don't have insurance or thier insurance delays approval Thank you

Incredible place !! It truly saved me- thank you so much!…read more Waiting for insurance would have taken an extra 4 weeks , they took me in the same day. And it was absolutely affordable, probably the same price as my copay! I'm so grateful, thank you.

This place is absolutely asinine. From the front desk straight to the radiologist himself. This…read morecompany needs to consider shutting this place down because all they're doing is a disservice to the patient. I'm a caregiver and help my client with all her care needs. She needed an ultrasound back in February done, had the appointment set for this place and no one here checks anything prior to the appointment except for maybe the DAY of! Got a call in the morning saying they needed an authorization from my clients insurance before doing the ultrasound. Okay why wasn't this checked prior?! The dr who ordered the ultrasound had made sure this is a place that takes her insurance and would be covered and to just call and make an appointment. Ultimately, had to reschedule. The day OF the rescheduled appointment, there was an issue with her insurance and them not being able to find the insurance info when they had all the info plus the authorization! Took 2-3 hours before they finally did her ultrasound. Fast forward to June, she has a CT scan ordered from her drs so we decided to give this place a shot again, given it's only 5 min away from us. Had everything prepared and ready, day of, same thing all over again. They needed her insurance info, had to provide it all over again even though it was all inputted in before and prior plus with authorization. Hour later they said need to reschedule due to her having a reaction to iodine. Again why wasn't this discussed or told prior?! So we reschedule and get the meds she needed to take prior to the appointment and literally as we park, I get a call saying it needs to be rescheduled due to the orders not matching the authorization. HOW?! Why was this not checked before let alone how was this not even addressed on the first appointment?! Got a call back from them a week later asking to schedule and that everything is good (even though I told them I'd call them to schedule once I heard back from her urologist and insurance. Which insurance confirmed they never got anything regarding an order change. So whatever happened there, I have no idea) so I called wave imaging again to confirm that orders and authorization matched and they said yes. So here we are to today and made it all the way to the scan bed and the radiologist says, "for safety reasons, it's best for her to go to a hospital to get this done that way a nurse can help hold her arm and keep it straight." The technician off the bat didn't seem confident at all and neither did the radiologist. Note my client has dementia and can follow directions so long as you speak loud enough. But they were concerned she couldn't keep her arm straight during the whole duration, which I get but if all they wanted was a "nurse to hold her arm" one of them could've easily done it and even I said I could do it! They still refused! Two reschedules, twice my client had to take medication, and essentially three times was my client turned away all because everyone here are absolutely incompetent and don't know wtf they're doing. I'm an administrator at a board and care and help oversee and advocate for all of my clients care needs, on-top of my own health needs. I have never experienced this kind of service and unprofessionalism. Go elsewhere!

I scheduled 2 ultrasounds for my OBGYN orders. The front desk insisted I had to pay upfront even…read morethough I have insurance. That was totally ok since I was seen right away. The technician was extremely nice. Low rating was for their billings. I already paid almost $300 and I still got invoice for the same amount. I called the billing and they had no records of my payment whatsoever! They took down my info but they said I need to call back after 20 days to follow up?!?! There was no reference number or anything for this call except the name of the agent. Where did my money go? Please correct this issue! Hopefully other people don't get this same problem. Such a waste of my time and my energy trying to fix this mess that they caused.

I had my first MRI done at Excel Imaging Center and honestly couldn't have asked for a better…read moreexperience. From the moment I walked in, the staff was professional, welcoming, and genuinely attentive. They took the time to explain the entire process to me in detail before starting, which really helped ease my nerves since it was my first MRI. The technologist checked in with me throughout the exam, made sure I was comfortable, and explained what to expect at each step instead of rushing through it. The office was clean, organized, and ran on time, which I really appreciated. You can tell the staff knows what they're doing and actually cares about patient comfort, not just getting people in and out. My MRI report was sent to me less than 24 hours after my exam and I walked out with a CD. If you're nervous about getting an MRI or just want a place where you're treated with professionalism and respect, I highly recommend Excel Imaging Center.

Excel Imaging Center is amazing, everyone is very professional, kind,and very nice…read more They guide you through the steps of what will take place for your Imaging process They will make you feel relaxed and let you know that the procedure will be easy and painless I am Grateful to have been assigned to do my Imaging process at Excel Thank you everyone at Excel Imaging Center for your amazing support and dedication

Overall fantastic experience. I was having trouble even getting an appointment with another imaging…read morecenter over the course of two weeks. Prime MRI was the exact opposite! They are friendly, easy to get in touch with, and communicated every step along the way. Even when I needed them to track down insurance approval, they were able to get it done immediately instead of the quoted up to 14 business days of the other clinic. When I got the approval, they offered a weekend appointment. Even though I wasn't able to take the weekend appointment, they were able to accomodate my schedule. The appointment was very well organized, and I was able to get the imaging done with very caring staff. Afterwards, I followed up via email with questions, and I received a prompt response. I wish all my medical care was this easy.

The staff at Prime MRI are very professional and caring. Sometimes an MRI can be stressful and…read moreclaustrophobic. They make every effort to comfort you for a pleasant experience.

Even though it is not usually covered by insurance, once you get older, my doctor likes to order a…read morecalcium score test every five years to access heart attack risk. Luckily, my score was 0 (perfect) five years ago, and it was time for a recheck. This time, I was referred to Imaging Partners in Orange. I called to schedule an appointment and Elyssa was so friendly and helpful. They had a cancellation and were able to book me only two days out. She took all of my prerequisite information quickly and sent me a link to complete some paperwork online ahead of time. I arrived 15 minutes before my appointment and was impressed by their very modern and clean facility. Check-in was a breeze since I completed the forms online ahead of time. I only waited about five minutes and was called back. My tech Khan was very friendly and made everything a breeze. I laid on the bed feet first and he put a few heart electrodes on my chest. The bed raises and slides you into the center of the CT machine. It was not claustrophobic at all, and the CT machine spinning made very little noise. An automated voice instructs you to hold your breath twice for about five seconds, and then again twice for about 15 seconds as the bed slowly moves back and forth through the ring taking images. The process only took about five minutes, and I was in and out of the office in about fifteen minutes. I took the test on a Friday afternoon and the results will be sent to my doctor and posted in their online portal for me to view on Monday. Insurance usually doesn't cover this test, and the cash price was only $200. I had a great experience here, and will look forward to coming back in five years.

Staff here was lovely. Very quick and professional. The facility is clean. I felt safe and taken…read morecare of during my scan.

Front desk was prompt, efficient and very professional. They're going thru renovations but only in…read morethe receptionist area. The Technicians and Sraff were very courteous, quick & answered every question I had and explained the procedure to ease my angst. This company goes beyond the norm to make sure I was comfortable. I wasnt just a numbered patient. Every area I entered was clean, quiet & comfortable. I highly recommend this place and having my results online is an added perk. The method to use their website and patient portal was not problematic at all. Again, I highly recommend you come here for all your imaging needs. They made the whole experience very doable, I had a lot of anxiety prior to my appt ... but zero afterwards. Thats priceless in my book.

The slowest receptionist I've ever experienced in my life. Literally took 30 minutes just to get me…read morechecked in and they charged me the wrong thing, didn't order the right x-rays so if the x ray technician didn't catch it would've been missed. Next receptionist had nothing but attitude. Really go anywhere else.