I did really like this vet. But the last time I brought my dog in, they gave him a shot that I…read morewasn't entirely sure I wanted him to have. We had been texting about it prior to my going in so I was inwardly a bit upset that it was just assumed he would get it. I also called to get his rabies shot and was told he needed an exam even though I was there in October with him. I personally went somewhere else solely on the shot but again, overall a good vet. I still do appreciate their help with my elderly dog.

Everyone there from office workers, to vet techs, to the vets themselves love animals and treat…read morethem with kindness and care. They listen patiently to owner's concerns and take their time and are gentle with the animal patients. They have been my pets vets since I moved to DSM in the late 1990s. From new babies to geriatric animals they continue to be top notch in diagnosing and treating their patients. They also explain their findings and recommendations for treatment in an easy to understand way and do so with a real kindness and concern for both pet and owner. I have nothing but praise for the folks at Heartland Animal Hospital!

Started with a balloon for an ear which is considered a hematoma. Very painful and full of liquid…read more Our poor dog has been suffering for two weeks and nothing has worked. We came to town but normal vet was not available. This place was not only able to get us in right away but performed surgery the same day! $130 visit charge not including surgery but totally worth it!! These people are amazing!! They have the best patience and customer service! They are caring, loving and compassionate! We will definitely be coming back! Beathoven says thank you !!! P.S. prices are definitely better than any other place I've been! They are also the only place I know that are open 7 days a week for urgent care and 6 days a week for regular care!

Our precious Captain Jack reached the end of his time with us today. We want to thank the caring,…read morecompassionate people of Westfield for helping us through one of the worst days of our lives. Your gentle kindness is greatly appreciated.

I previously gave AVC a 5 star review. In the past, we have had excellent service..Unfortunately,…read moreour experience in Sept 2025 was not good. They have been bought out, since 8 yrs ago. Lucy had a small lump, behind her left front leg. We took her there for minor surgery to have it removed. Little did we know, they no longer have early morning surgery, as in the past..so Lucy, who gets anxiety, didn't have surgery till late morning..I get a call about 10:30 did I want the growth biopised, from an un-named employee at $200 cost..I am thinking small bump..no thanks, whoever it was hung up..11:45 no call from ANYONE how Lucy was. I called and they said she was done with surgery, but we couldn't get her till the vet called us..1:00 I called again..the vet was "in a meeting" and could not be disturbed..we could still not get Lucy..1:45 we came to pick up Lucy..the receptionist was totally snotty, said the vet's "meeting" could not be interrupted..she brought Lucy out, handed her over, and said you can take her outside now..No indication, if she needed pain meds. So at 2:45 I called again, and got a different employee who was nice..and said Lucy would be fine for the day with out pain killers..NOW it would be 4:30 to 5:30 before the vet called..$600 charge..The vet called at 5PM, and said that she could "watch" the patients while she was in this meeting to see that they weren't having problems...When we picked up Lucy..she had a VERY large incision on her side..NOW at 5:00 the vet tells me it was fibrous and that is why it was so large..YET SHE DID NOT PERSONALLY TELL ME THIS WHEN THEY CALLED ABOUT GETTING A BIOPSIE. at 10:30..some office worker did not explain it was worse than thought. WHEN DR BARBARA was Lucy's vet, if there was surgery, it would be early, they would call you when surgery was done, call you the next day or so, to see if the dog was ok..NONE of this now, plus doing surgery, and then scheduling a 2 hour meeting..instead of contacting people is not right..they might still be ok for routine check ups..but surgery, our experience was not good.

Spoke to Stacey regarding transferring our dogs care to them. She was very pleasant and explained…read morethings as I asked. Took our dogs there quite awhile back but left and I am not sure why. Seemed like it eWorld be a great place to go to for dog care. Searched vets and was impressed. Will be transferring care there when I get home from hospital. Nice to hear a person on the phone that sounds like she is smiling and happy to talk to you and answer your questions without sounding like a robot with no care. A place to go where you would feel like you and your pets matter.

This is just not the ER to seek medical help from in the Des Moines metro area. Unless you have an…read moreendless supply of money. You will not receive emergency help. You will be turned away. The huge turn over of staff recently, speaks for itself.

Every member of their team was compassionate and wonderful!! My dog Jasmine was experiencing…read moreseizures and appeared to be declining rapidly. We were met with extreme understanding and compassion. Our veterinarian recommended some medication adjustment (although I suspect she knew the imminent). That night Jasmine had another seizure and couldn't walk no longer walk. We brought her in the following day and were met with such compassion as we had to do the inevitable. Such a difficult time and your compassion meant the world to me. Thank you!!

My husband and I recently moved to the Urbandale area few months ago so we were wanting to go to a…read moreveterinary shop closer to our home for our dog. However when my husband called to make an appointment they required a $65.00' non- refundable security deposit to finalize the appointment. That should of been a red flag but we agreed. Our appointment was scheduled out few weeks and Everytime we drove by this place we notice no business or cars ever seem to be in the parking lot . We worried if their business was down and still wonder why we had to pay that deposit? We began to question the care our dog would receive if money up front was sole concern. So yeah we cancelled and stayed with our original vet and lost the $65.00 . I never experience that before, not even at a doctor's office if I had to cancel or reschedule. People really making money on our emotional attachment for our pets these days.

The veterinarian, techs, and staff are always very kind and knowledgable. Have been taking my cat…read morehere for 2 years for routine checkups and any concerns and always receive great care.

Ingersoll is officially my forever hospital for my babies! Staff are amazing and could not be more…read morehelpful or kind. Everyone adored my cats! Dr. Steenhagen is OUTSTANDING with cats, and made me feel very heard while helping my cats feel safe in a way they have never felt with another vet... She played patty-cake with my big boys paws. I have never recieved this quality of care and comfort for my pets and could not be more impressed with this clinic. I could rave about them forever, but all this to say they are amazing, responsive, and go above and beyond for patients. Could not recommend them more.

Dr Kendall is one of the best. She's kind, knowledgeable and genuinely cares for the long term…read morehealth of the pet. I am grateful for her.

Premise: I've only been once. It was smooth and the staff was very friendly. Cost wasn't outrageous…read moreat all. I read the other reviews just to see. The heartworm one is pretty common anywhere in cities. Even on the meds, they can still get heartworm so I get it wanting to test yearly. Overall, my experience was positive and my dog is a bit high strung / nervous so take that as you may.

Very disappointed in the care of my pet. Took him there for nail trim - he *is* very nervous about…read moreit so we decided to take him to a professional. This is the second time my dog came out with one or more severely bleeding toes. One time is a mistake, we gave them some more chances. No apology. (They still manage to charge us for the "challenging dog" fee though...) I 100% understand my nervous dog maybe will require an additional fee. But I also expect them to actually know how to do it (as professionals!) so that he won't be bloodied when he comes out. And constantly being injured during nail trims does not help his fear! Overall, just disappointed with how they treated my dog, and with how they responded to their error.

We relocated our vet services after having a horrible experience with Broderick veterinary clinic…read morein Waukee. Taking our dog to Dr. BOLSER literally saved his life as he correctly diagnosed the issue, unlike Broderick. They have been nothing but professional and supportive throughout our journey, and we would only recommend Van Meter Veterinary Clinic for all of your dog's health needs.

Girl at the front desk thinks she knows as much as the vet, but she really doesn't know anything…read more Vet has no bedside manner. Would not recommend you take your pet here. If you ever need their help when you are in a bind---they will not help you!