We take our dogs here whenever we need help and can plan ahead. They take drop in and they have…read morerules to follow. It works very well and if you get there early - you can beat the lines. Their prices are super fair. The place is small and everytime I have gone it has been clean although dated. All of the staff including the doctors are so friendly and courteous. My dogs don't mind coming here and they are very respectful of your time and your pocketbook!

They're cheap, I'll give them that. Charged me for an examination they didn't actually do. I told…read morevet i thought my dog had UTI. Vet prescribed antibiotics for a tooth infection she said would be general purpose and knock out any infection he might have. Wrong. Ended up at BluePearl in triage having his bladder drained. Over $500. The vets are never in the clinic. The east clinic has a male attendant who's just nasty to the clients. He made me cry twice being so rude. I'm looking for a new vet. Since ARL bought these clinics out it's really gone down hill. My dog desperately needs follow up care. But this clinic hasn't had walk in hours for two weeks. Just awful. Paying a little more on the front side will save you money since things will be done right from the beginning. It'll also save you some peace of mind. I'm at my wits end with worry for my pet, caring for him has been a full time job now & I'm stressed to the max. If anyone can recommend a local vet with reasonable rates, hollar.​

I previously gave AVC a 5 star review. In the past, we have had excellent service..Unfortunately,…read moreour experience in Sept 2025 was not good. They have been bought out, since 8 yrs ago. Lucy had a small lump, behind her left front leg. We took her there for minor surgery to have it removed. Little did we know, they no longer have early morning surgery, as in the past..so Lucy, who gets anxiety, didn't have surgery till late morning..I get a call about 10:30 did I want the growth biopised, from an un-named employee at $200 cost..I am thinking small bump..no thanks, whoever it was hung up..11:45 no call from ANYONE how Lucy was. I called and they said she was done with surgery, but we couldn't get her till the vet called us..1:00 I called again..the vet was "in a meeting" and could not be disturbed..we could still not get Lucy..1:45 we came to pick up Lucy..the receptionist was totally snotty, said the vet's "meeting" could not be interrupted..she brought Lucy out, handed her over, and said you can take her outside now..No indication, if she needed pain meds. So at 2:45 I called again, and got a different employee who was nice..and said Lucy would be fine for the day with out pain killers..NOW it would be 4:30 to 5:30 before the vet called..$600 charge..The vet called at 5PM, and said that she could "watch" the patients while she was in this meeting to see that they weren't having problems...When we picked up Lucy..she had a VERY large incision on her side..NOW at 5:00 the vet tells me it was fibrous and that is why it was so large..YET SHE DID NOT PERSONALLY TELL ME THIS WHEN THEY CALLED ABOUT GETTING A BIOPSIE. at 10:30..some office worker did not explain it was worse than thought. WHEN DR BARBARA was Lucy's vet, if there was surgery, it would be early, they would call you when surgery was done, call you the next day or so, to see if the dog was ok..NONE of this now, plus doing surgery, and then scheduling a 2 hour meeting..instead of contacting people is not right..they might still be ok for routine check ups..but surgery, our experience was not good.

Spoke to Stacey regarding transferring our dogs care to them. She was very pleasant and explained…read morethings as I asked. Took our dogs there quite awhile back but left and I am not sure why. Seemed like it eWorld be a great place to go to for dog care. Searched vets and was impressed. Will be transferring care there when I get home from hospital. Nice to hear a person on the phone that sounds like she is smiling and happy to talk to you and answer your questions without sounding like a robot with no care. A place to go where you would feel like you and your pets matter.

I have taken my dogs to this vet for several years because of the convenient location and…read moreavailability of appointments. I'm unsure if they actually offer value in their prices, which still seems really high. The staff there are always kind and professional. There seems to be high rate of turnover of the staff. They appear to have difficult and inefficient processes, perhaps that contributes to the turnover? One frustrating thing is there is not a phone line that goes directly to the clinic, but rather it is routed through a call center. I have my dogs groomed in the Petco, which is in the adjacent building and have yet to have Vetco be able to communicate to Petco that my dogs are fully vaccinated. Sometimes their printer is not working, this last visit I was told they are unable to email the records to Petco. At least the printer worked so I could walk through to the other side of the building and hand off the records myself.

This is just not the ER to seek medical help from in the Des Moines metro area. Unless you have an…read moreendless supply of money. You will not receive emergency help. You will be turned away. The huge turn over of staff recently, speaks for itself.

Every member of their team was compassionate and wonderful!! My dog Jasmine was experiencing…read moreseizures and appeared to be declining rapidly. We were met with extreme understanding and compassion. Our veterinarian recommended some medication adjustment (although I suspect she knew the imminent). That night Jasmine had another seizure and couldn't walk no longer walk. We brought her in the following day and were met with such compassion as we had to do the inevitable. Such a difficult time and your compassion meant the world to me. Thank you!!

My husband and I recently moved to the Urbandale area few months ago so we were wanting to go to a…read moreveterinary shop closer to our home for our dog. However when my husband called to make an appointment they required a $65.00' non- refundable security deposit to finalize the appointment. That should of been a red flag but we agreed. Our appointment was scheduled out few weeks and Everytime we drove by this place we notice no business or cars ever seem to be in the parking lot . We worried if their business was down and still wonder why we had to pay that deposit? We began to question the care our dog would receive if money up front was sole concern. So yeah we cancelled and stayed with our original vet and lost the $65.00 . I never experience that before, not even at a doctor's office if I had to cancel or reschedule. People really making money on our emotional attachment for our pets these days.

The veterinarian, techs, and staff are always very kind and knowledgable. Have been taking my cat…read morehere for 2 years for routine checkups and any concerns and always receive great care.

Haven't used their vet services yet. I came here while I was in Iowa because this vet sells the…read moreprescription food my cat needed. As long as you have a prescription from another vet, they will sell you prescription food if you need it for your pet. My cat likes Royal Canin Renal LP. This veterinary practice was accommodating in ordering larger quantities so I could stock up and not have to get it as often. The front office looks clean and neat, staff was friendly. If necessary, I would bring my cat here. If that happens, I will update my review. If you are at Adventureland, this vet service is about a mile from the park. I came here in both a rental car and my scooter. September 2014 Update: I ended up having to take my cat here for some urinary issues. My cat hates vets and hisses and growls the minute we are in the door. But here, my cat came right out of the carrier, and on to the table, didn't have to coax him out. The vet who saw him said he was very good. He didn't growl once during the taking of urine from his bladder, but he did growl a bit on the blood draw. (My cat doesn't like more than one procedure done to him at one time.) I say, let your pet be the judge. If your pet refuses to tolerate certain vets, move on to another one! Based on my cat's judgement, I'm giving them four stars!

I wish that I could give this Vet Hospital more stars. I brought my dog in a few months back…read morebecause of some issues that she was having. Dr. Bill and his staff was absolutely amazing and explained everything to me. He did not force me into anything. He was there for every step of the way, answering questions that I needed and helped me come to the conclusion that my dog, Roxie had lived a wonderful life and that it was time to make some hard decisions. Yesterday I made the decision to put her down and let her be at peace and the staff was so amazing and caring that I cant imagine why I would ever go anywhere else. Thank you Altoona Vet Hospital for your overwhelming support during this hard time. I'll forever miss my Roxie Girl, but glad to have you all on my side!

Premise: I've only been once. It was smooth and the staff was very friendly. Cost wasn't outrageous…read moreat all. I read the other reviews just to see. The heartworm one is pretty common anywhere in cities. Even on the meds, they can still get heartworm so I get it wanting to test yearly. Overall, my experience was positive and my dog is a bit high strung / nervous so take that as you may.

Very disappointed in the care of my pet. Took him there for nail trim - he *is* very nervous about…read moreit so we decided to take him to a professional. This is the second time my dog came out with one or more severely bleeding toes. One time is a mistake, we gave them some more chances. No apology. (They still manage to charge us for the "challenging dog" fee though...) I 100% understand my nervous dog maybe will require an additional fee. But I also expect them to actually know how to do it (as professionals!) so that he won't be bloodied when he comes out. And constantly being injured during nail trims does not help his fear! Overall, just disappointed with how they treated my dog, and with how they responded to their error.

The staff here is so caring and treated my pups as if they were their own! Doctor was so…read moreknowledgeable and listened to my every concern and made me feel better and not like I was over reacting!

I had a great experience at the grand Ave vet hospital. They treated me and my dog Clyde very well…read moreeven though Clyde was a big turd and caused lots of issues. I a very big shout out to Dr. Steffensmeier and the Vet Assistant Sam they treated my dog very kindly and as if he were their dog and I really appreciate that I highly recommend taking your animal to this vet clinic if you're wanting a good vet trip that's also very affordable so thank you to the team at grand Avenue vet hospital. You helped me out so much.