I love this place, as they cared for our Labradoodle incredibly well…read more Phenomenal communication, awareness, knowledge, guidance, and kindness. Unsurpassed in my pet experiences. Our dog went through her final months in a good place due to their elite guidance, and when we recently had to put her to sleep due to medical issues common in a 14YO dog, I was amazed at the level of kindness and care they brought every single moment. I loved the vets, and their staff is unbelievable. I am not going to name names because I'm afraid I could miss someone. This is the highest recommendation I can give. They are sensational.

Genuine care for animals and very detailed in explaining things to owners. Vets not afraid of…read moresecond opinions and make sure you're well informed of the situation before you leave. Highly recommend!

A wonderfully compassionate and experienced team supported our family in a moment of crisis while…read moretraveling. Extremely gracious, understanding, and willing to go the extra mile for us. The staff was supportive and accommodating to our unusual circumstances while providing us a safe and comforting environment for our examination. The professional veterinary team engaged with us clearly and did everything necessary for our little Boston Terrier. Highly recommend this team and their facility. (no bathtubs were harmed in writing this review!)

We recently visited Creature Comforts for an emergency appt. for one of our furbabies. The front…read moredesk, techs and vet were all so attentive and great with Ruby that we decided we needed to transfer here permanently. We have an elderly dog and he has had 3 unexpected visits in the last 3 months and all 3 experiences have nothing short of amazing. It feels so good to know we are working with people that REALLY CARE.

Our cat's eye was damaged in a fight with a portion of the eyelid pulled out. We were so concerned…read morethat he would lose his eye or perhaps need surgery. The caring staff provided exactly the care and medication that he needed. Within 2 weeks of applying the medication his eye was noticeably improved and now the injury is completely healed and it is impossible to tell that it was ever injured. We were able to get our cat seen quickly. They made him comfortable. Everything was very clean and organized. Thank you to the doctors and support staff - we are so thankful for you!

Just moved to the area and desperately needed a vet for my older pup. This vet (Dr Prescott) was…read moreable to get me in when I needed and the first visit went great. I've had to advocate for my dog so much that I get exhausted just thinking about having to explain his issues and expecting pushback. I didn't get that here. They understood and agreed to keep him on his meds. Even calling for a urine test, they accommodated me when they didn't have to. Maybe that's how things are done in Iowa but that wasn't the case for most vets in Fort Worth. I'd recommend them solely on my brief interaction thus far. It's been a relief especially for something that already is incredibly stressful.

We had a great first time experience at this clinic- the staff was very friendly. Our wait time and…read moreappointment time weren't to long at all. I appreciate their bedside manner, and the fact that the doctors and techs never once tried to push other services on me. Or up sell me on things I didn't need or didn't come in for was appreciated. They even followed up with a text a few days later asking how our dog was since his vaccinations. I appreciated the care & follow up. We are switching over from another vet in town and this was a great first experience. We will be back.

I'm extremely disappointed with my experience at Heart of Ankeny Animal Hospital…read more We were sold a prevention plan and were explicitly told by the tech that nail trims were included. Both my husband and I heard this, and it was a major reason we agreed to the plan. When our puppy needed a nail trim, I called and mentioned that I had the prevention plan that included nail trims and asked if I needed an appointment. They scheduled me right away. When I arrived, I was told nail trims were not included and would cost $27. This should have been clearly communicated on the phone. Mistakes happen, but there was no accountability and no effort to make it right. When I asked for a refund since the plan was misrepresented, I was now charged $30 for the nail trim because I was "no longer a member" and didn't receive member pricing. They clearly value transactions over relationships. It's unfortunate because Dr. Quinn was great, but the business side is poorly handled. I won't be returning.

Dr Rauser is well versed with big dog breeds. Mine is a tiny breed. I have taken my dog there for…read more3yrs. He does not engage in asking questions on the welfare of my dog, not curious one bit. Smart man....small space...less expenses with enough employees equals big profits. Left that place n moving onto one that specializes in tiny breeds.

Overall this clinic is competent and can provide the service your pet requires. However, some of…read morethere services are extremely high priced. 5x what our previous vet charged. To be fair every other vet (we checked with) in the area charges the same so this is a racket. They are taking advantage of people. I'll never be going back and would not recommend them unless you want to be overcharged.

It has taken me years to write this review, we have been clients here for 5 years and kept hoping…read morethings would improve. We got a kitten from a family friend who was a barn cat- the kitten was 8 weeks old but very small. We took it in for a first vet appointment because she was a barn cat and we wanted to have her checked out. The clinic insisted that she needed all her first kitty vaccines- and when I questioned them on her size and if she could handle them they passed me off and said she was old enough to have them. We went ahead with them at their recommendation. The next day our kitten seized and died. I called the vet the following day to explain what happened as we were all shocked and very sad. They told me there was no way to know that it was or wasn't the vaccines unless we did an autopsy on the kitten. I thought maybe it was a fluke, they were not thoughtful and kind. But we weren't in the position to autopsy a small kitten. Fast forward, we got a new kitten a few weeks later and didn't vax the new one till she was a few months old. When she was around 6 months old- we had her spayed & declawed there. They told us to put her in a room by herself with her litter box so that she did jump on couches and break her stitches open. We had an empty room in our home we put her in when we needed to leave the house and couldn't monitor her- and she went crazy and wanted out and broke her stitches open anyway. After that we left her to roam around the house and never had another issue. Around a year our cat started acting weird and I was convinced she had a urinary infection. I took her in an explained her symptoms and they dismissed me and sent me home, telling me she didn't have any symptoms. A few weeks later the symptoms persisted and got worse- blood in urine, peeing every where. I took her back in, and this time they tested her and said they couldn't get enough urine out of her to determine an infection and sent me home. Each time we visited costing exam fees and lab fees. Finally they told me to take her home and try to collect litter in a plastic box. The problem was she was peeing in the house and not her box. I had to bring her in overnight for observation and for them to collect urine to test. Finally telling me what I knew in the first place was that she had a urine infection. Each time we visited their bedside manner is rude, and not kind. I've seen both Dr Grimm & Dr Danks at different times. And each are the same. A couple years ago we got a Bernedoodle puppy and went to the clinic to establish care for him- o had his vacs records from the breeder and this clinic insisted he needed another bordetella shot. Even though I could see from his breeder records he'd already had one, and it was very close to the timeframe he'd already been given one. I questioned them about this and they insisted he needed it. I felt very intimidated and questioned them again but finally conceded that they probably knew better since they are the vet. Our dog had a horrible vaccine reaction hours later. He couldn't walk and was very lethargic. This was an 8 week old puppy. I called our breeder and they said he shouldn't have been given that because he'd been vaccinated for this before I picked him up from the breeders vet. When I called the clinic and told them, they didn't act concerned at all and just told me I could give him some Benadryl and call them in the morning if he still couldn't walk. Everytime I go into this vet clinic they try to upsell me on services I am not there for nor did I ask for. Making me feel pressured that I am the worst animal owner if I don't agree with them or allow them to do what they recommend. I feel that I've been really patient and tried to give them the benefit of the doubt but after five years of issues and feeling this way we are done being treated at this clinic.

We got our first fur baby back in May and this vet has been seriously amazing- they have had…read morefantastic communication. They always answer right away when we call and take the best care of our dog! Dr. Vandenberg also seems very knowledgeable anytime we have questions and follows up every time! Highly recommend

September 13 took our Yorkie from grooming appointment when we picked her up they gave another…read moreclient with a Yorkie our dog harness, walker harness, and her collar with dog tags. WTF they haven't contacted the other clients and they seem to live in another town far away. They're not taking the correct responsibility to retrieve our items. This isn't the first time they done something with our dogs walking harness. Be aware!!!!!!!!

My first dog went their and loved it . Unfortunately he passed away. I started taking my other dog…read morethey have raises their prices and charge u for a meet and greet which is stupid. I then started noticing they have they favorite dogs and post their photos alot . You have to wait for them to grab your dog cause they have no help. And the owners need to step it up and help out instead of sitting their waiting for baby clothes to be sold on the side. I have seen them give the wrong dog to the wrong person she took it home and they realized it wasn't theirs.they went and got my dog and brought it to me and I'm like nope not mine. I believe the owners are money hungry Mallory and Connor are great workers btw. I finally pulled my dog out and found a better place

Very friendly & knowledgeable staff. And they were very good with my cat, Tidbit. Full examination…read moreand she got a haircut today! Thank you very much!

Best Vet Doctor i have ever met. Highly recommend Dr Rush…read more She is calm and takes her time to get to know the owners and their beloved pets. Front desk is very friendly and welcoming.

I mean...what can you say about the great work that happens at the ARL?! Desk staff was kind and…read morehelpful, answering the many questions families ask. It was quick to be escorted back to visit with the dogs. I was glad that the staff sat with me for a bit as I sat with our newest family member and got acquainted. The check out process is pretty smooth as well, sitting at tables and having everything on a tablet, again with knowledgeable staff. I appreciated the small bag of food that was provided to make the transition at home, easier.

The woman working at the front was extremely rude and condescending. My friend was so excited to…read moreadopt a kitty and she was questioning whether we were 18+ or not. Very rude when setting up my friends arl account. Treated my friend like she was incompetent. The adoption counselor, however, was very kind and knowledgeable.

Well, I set up a trial day to bring our 5-year-old Lab in but left before we could do the trial…read moreday. First impressions kill! The smell when walking in the door was overwhelming! The smell of urine was overtaking to put it gently. When we got to the front desk we ended up waiting there for 15 minutes while the girl running the front desk looked for the "forms". What forms you might wonder? The form that every customer must sign before their dog stays for the day (she could only find one page of a two-page document). Now for the worst part, while waiting for the girl running the front desk to find the forms. (Now I'm thankful she did take along time).The other girl in the back seemed (and sounded) very overwhelmed, undertrained, mean and potentially abusive. She kept yelling at the dogs repeatedly while slamming their kennels- "Shut up! Shut UPPPP!!!! Every min or so..... As my fear and concern rose not only for my own dog that I was planning on leaving there for the day, but for the other dogs of paying customers we decided it would be too risky and irresponsible of us to leave her at this place. We decided to pass on the FREE trial day. I asked the girl first before we left with our dog: Me: how many dogs do you have here per person? Staff: 15... Me: Great!! Me: are you trained on how to deal with dogs behaviors? the girl in back just keeps screaming at the dogs to shut up! Staff: yeah, sorry about that. We left with our dog feeling like we made the right decision not to let her stay. Best decision for her health and overall happyness. We have not been contacted by Management or ownership or this boarding facility to understand what happen or why we did not feel comfortable leaving our dog with them.

We have used Dog spot for boarding several times in the past year. I find that they take very good…read morecare of my dog. She is a large breed and the work with her very well. The staff is pleasant and accommodating every time I call. Good safe place