I previously gave AVC a 5 star review. In the past, we have had excellent service..Unfortunately,…read moreour experience in Sept 2025 was not good. They have been bought out, since 8 yrs ago. Lucy had a small lump, behind her left front leg. We took her there for minor surgery to have it removed. Little did we know, they no longer have early morning surgery, as in the past..so Lucy, who gets anxiety, didn't have surgery till late morning..I get a call about 10:30 did I want the growth biopised, from an un-named employee at $200 cost..I am thinking small bump..no thanks, whoever it was hung up..11:45 no call from ANYONE how Lucy was. I called and they said she was done with surgery, but we couldn't get her till the vet called us..1:00 I called again..the vet was "in a meeting" and could not be disturbed..we could still not get Lucy..1:45 we came to pick up Lucy..the receptionist was totally snotty, said the vet's "meeting" could not be interrupted..she brought Lucy out, handed her over, and said you can take her outside now..No indication, if she needed pain meds. So at 2:45 I called again, and got a different employee who was nice..and said Lucy would be fine for the day with out pain killers..NOW it would be 4:30 to 5:30 before the vet called..$600 charge..The vet called at 5PM, and said that she could "watch" the patients while she was in this meeting to see that they weren't having problems...When we picked up Lucy..she had a VERY large incision on her side..NOW at 5:00 the vet tells me it was fibrous and that is why it was so large..YET SHE DID NOT PERSONALLY TELL ME THIS WHEN THEY CALLED ABOUT GETTING A BIOPSIE. at 10:30..some office worker did not explain it was worse than thought. WHEN DR BARBARA was Lucy's vet, if there was surgery, it would be early, they would call you when surgery was done, call you the next day or so, to see if the dog was ok..NONE of this now, plus doing surgery, and then scheduling a 2 hour meeting..instead of contacting people is not right..they might still be ok for routine check ups..but surgery, our experience was not good.

Spoke to Stacey regarding transferring our dogs care to them. She was very pleasant and explained…read morethings as I asked. Took our dogs there quite awhile back but left and I am not sure why. Seemed like it eWorld be a great place to go to for dog care. Searched vets and was impressed. Will be transferring care there when I get home from hospital. Nice to hear a person on the phone that sounds like she is smiling and happy to talk to you and answer your questions without sounding like a robot with no care. A place to go where you would feel like you and your pets matter.

Everyone there from office workers, to vet techs, to the vets themselves love animals and treat…read morethem with kindness and care. They listen patiently to owner's concerns and take their time and are gentle with the animal patients. They have been my pets vets since I moved to DSM in the late 1990s. From new babies to geriatric animals they continue to be top notch in diagnosing and treating their patients. They also explain their findings and recommendations for treatment in an easy to understand way and do so with a real kindness and concern for both pet and owner. I have nothing but praise for the folks at Heartland Animal Hospital!

I did really like this vet. But the last time I brought my dog in, they gave him a shot that I…read morewasn't entirely sure I wanted him to have. We had been texting about it prior to my going in so I was inwardly a bit upset that it was just assumed he would get it. I also called to get his rabies shot and was told he needed an exam even though I was there in October with him. I personally went somewhere else solely on the shot but again, overall a good vet. I still do appreciate their help with my elderly dog.

We had a great first time experience at this clinic- the staff was very friendly. Our wait time and…read moreappointment time weren't to long at all. I appreciate their bedside manner, and the fact that the doctors and techs never once tried to push other services on me. Or up sell me on things I didn't need or didn't come in for was appreciated. They even followed up with a text a few days later asking how our dog was since his vaccinations. I appreciated the care & follow up. We are switching over from another vet in town and this was a great first experience. We will be back.

I'm extremely disappointed with my experience at Heart of Ankeny Animal Hospital…read more We were sold a prevention plan and were explicitly told by the tech that nail trims were included. Both my husband and I heard this, and it was a major reason we agreed to the plan. When our puppy needed a nail trim, I called and mentioned that I had the prevention plan that included nail trims and asked if I needed an appointment. They scheduled me right away. When I arrived, I was told nail trims were not included and would cost $27. This should have been clearly communicated on the phone. Mistakes happen, but there was no accountability and no effort to make it right. When I asked for a refund since the plan was misrepresented, I was now charged $30 for the nail trim because I was "no longer a member" and didn't receive member pricing. They clearly value transactions over relationships. It's unfortunate because Dr. Quinn was great, but the business side is poorly handled. I won't be returning.

Dr Rauser is well versed with big dog breeds. Mine is a tiny breed. I have taken my dog there for…read more3yrs. He does not engage in asking questions on the welfare of my dog, not curious one bit. Smart man....small space...less expenses with enough employees equals big profits. Left that place n moving onto one that specializes in tiny breeds.

Overall this clinic is competent and can provide the service your pet requires. However, some of…read morethere services are extremely high priced. 5x what our previous vet charged. To be fair every other vet (we checked with) in the area charges the same so this is a racket. They are taking advantage of people. I'll never be going back and would not recommend them unless you want to be overcharged.

It has taken me years to write this review, we have been clients here for 5 years and kept hoping…read morethings would improve. We got a kitten from a family friend who was a barn cat- the kitten was 8 weeks old but very small. We took it in for a first vet appointment because she was a barn cat and we wanted to have her checked out. The clinic insisted that she needed all her first kitty vaccines- and when I questioned them on her size and if she could handle them they passed me off and said she was old enough to have them. We went ahead with them at their recommendation. The next day our kitten seized and died. I called the vet the following day to explain what happened as we were all shocked and very sad. They told me there was no way to know that it was or wasn't the vaccines unless we did an autopsy on the kitten. I thought maybe it was a fluke, they were not thoughtful and kind. But we weren't in the position to autopsy a small kitten. Fast forward, we got a new kitten a few weeks later and didn't vax the new one till she was a few months old. When she was around 6 months old- we had her spayed & declawed there. They told us to put her in a room by herself with her litter box so that she did jump on couches and break her stitches open. We had an empty room in our home we put her in when we needed to leave the house and couldn't monitor her- and she went crazy and wanted out and broke her stitches open anyway. After that we left her to roam around the house and never had another issue. Around a year our cat started acting weird and I was convinced she had a urinary infection. I took her in an explained her symptoms and they dismissed me and sent me home, telling me she didn't have any symptoms. A few weeks later the symptoms persisted and got worse- blood in urine, peeing every where. I took her back in, and this time they tested her and said they couldn't get enough urine out of her to determine an infection and sent me home. Each time we visited costing exam fees and lab fees. Finally they told me to take her home and try to collect litter in a plastic box. The problem was she was peeing in the house and not her box. I had to bring her in overnight for observation and for them to collect urine to test. Finally telling me what I knew in the first place was that she had a urine infection. Each time we visited their bedside manner is rude, and not kind. I've seen both Dr Grimm & Dr Danks at different times. And each are the same. A couple years ago we got a Bernedoodle puppy and went to the clinic to establish care for him- o had his vacs records from the breeder and this clinic insisted he needed another bordetella shot. Even though I could see from his breeder records he'd already had one, and it was very close to the timeframe he'd already been given one. I questioned them about this and they insisted he needed it. I felt very intimidated and questioned them again but finally conceded that they probably knew better since they are the vet. Our dog had a horrible vaccine reaction hours later. He couldn't walk and was very lethargic. This was an 8 week old puppy. I called our breeder and they said he shouldn't have been given that because he'd been vaccinated for this before I picked him up from the breeders vet. When I called the clinic and told them, they didn't act concerned at all and just told me I could give him some Benadryl and call them in the morning if he still couldn't walk. Everytime I go into this vet clinic they try to upsell me on services I am not there for nor did I ask for. Making me feel pressured that I am the worst animal owner if I don't agree with them or allow them to do what they recommend. I feel that I've been really patient and tried to give them the benefit of the doubt but after five years of issues and feeling this way we are done being treated at this clinic.

We got our first fur baby back in May and this vet has been seriously amazing- they have had…read morefantastic communication. They always answer right away when we call and take the best care of our dog! Dr. Vandenberg also seems very knowledgeable anytime we have questions and follows up every time! Highly recommend

Prior to my pup staying with Bark Ave. I was looking around at different places to board her on the…read moreday/night of my wedding. I've heard nothing but good things about Bark Ave. so I had my now husband reach out to them. Chloe (my pup) received a package in the mail from them with puppy treats, a toy, and other miscellaneous items. I knew from their interest in her that we had to board her there for the night. Fast forward to July 22, I was super worried about how she would be in a new environment since she is a puppy and she gets anxiety around new people and not being by/with her "mom". That night I received a report card with a cute little picture of her and it had no negatives about her; she even made friends with two other pups- Annie and Tator! When we picked her up she was super happy and the staff working enjoyed playing with her. We paid a little extra so she could have 1:1 play time and be let out more often since we are working on potty training. In all, I definitely recommend this place and I will reach out to them again if we ever need to board Chloe overnight for whatever reason.

September 13 took our Yorkie from grooming appointment when we picked her up they gave another…read moreclient with a Yorkie our dog harness, walker harness, and her collar with dog tags. WTF they haven't contacted the other clients and they seem to live in another town far away. They're not taking the correct responsibility to retrieve our items. This isn't the first time they done something with our dogs walking harness. Be aware!!!!!!!!

Very friendly & knowledgeable staff. And they were very good with my cat, Tidbit. Full examination…read moreand she got a haircut today! Thank you very much!

Best Vet Doctor i have ever met. Highly recommend Dr Rush…read more She is calm and takes her time to get to know the owners and their beloved pets. Front desk is very friendly and welcoming.

I mean...what can you say about the great work that happens at the ARL?! Desk staff was kind and…read morehelpful, answering the many questions families ask. It was quick to be escorted back to visit with the dogs. I was glad that the staff sat with me for a bit as I sat with our newest family member and got acquainted. The check out process is pretty smooth as well, sitting at tables and having everything on a tablet, again with knowledgeable staff. I appreciated the small bag of food that was provided to make the transition at home, easier.

The woman working at the front was extremely rude and condescending. My friend was so excited to…read moreadopt a kitty and she was questioning whether we were 18+ or not. Very rude when setting up my friends arl account. Treated my friend like she was incompetent. The adoption counselor, however, was very kind and knowledgeable.