Everyone there from office workers, to vet techs, to the vets themselves love animals and treat…read morethem with kindness and care. They listen patiently to owner's concerns and take their time and are gentle with the animal patients. They have been my pets vets since I moved to DSM in the late 1990s. From new babies to geriatric animals they continue to be top notch in diagnosing and treating their patients. They also explain their findings and recommendations for treatment in an easy to understand way and do so with a real kindness and concern for both pet and owner. I have nothing but praise for the folks at Heartland Animal Hospital!

I did really like this vet. But the last time I brought my dog in, they gave him a shot that I…read morewasn't entirely sure I wanted him to have. We had been texting about it prior to my going in so I was inwardly a bit upset that it was just assumed he would get it. I also called to get his rabies shot and was told he needed an exam even though I was there in October with him. I personally went somewhere else solely on the shot but again, overall a good vet. I still do appreciate their help with my elderly dog.

This is the best veterinary office in the area. Hands down, I'm so happy with the service and care…read morethey provide for my dog Daisy. Daisy's a bit of a problem sometimes but loves to go to Animal Doctors. The vets and the staff are very caring and take a lot of time during each appointment. They are thorough and ask a lot of questions to make sure that everything is covered. Kind and compassionate. They are affordable and it's really easy to get an appointment. I'm very thankful for Animal Doctors!

Everything is top tier here! From front desk staff when you call, to walk in the door, always a…read morewarm greeting. Vets and techs listen and are extremely knowledgeable touching on all your concerns and being ahead. Thank you to all staff here for being above and beyond!

This is the most amazing caring place. They go above and beyond for the care of your dog or cat. My…read moredog Gizzy is deaf and has eye issues which requires daily medication. She needed her teeth cleaned, Dr Comito planned on only giving her light sedation. Because they care so much he decided to take long er and and performed the teeth cleaning without giving her any sedation to not cause unneeded stress to her. I cannot say enough how much I value and appreciate Polk City Veterinary Hospital!

Great Doctor & wonderful, friendly staff. Very caring and patient oriented caregivers. My Yogi is…read moretaken very seriously and he doesn't mind going to the clinic.

Dr Kendall is one of the best. She's kind, knowledgeable and genuinely cares for the long term…read morehealth of the pet. I am grateful for her.

Ingersoll is officially my forever hospital for my babies! Staff are amazing and could not be more…read morehelpful or kind. Everyone adored my cats! Dr. Steenhagen is OUTSTANDING with cats, and made me feel very heard while helping my cats feel safe in a way they have never felt with another vet... She played patty-cake with my big boys paws. I have never recieved this quality of care and comfort for my pets and could not be more impressed with this clinic. I could rave about them forever, but all this to say they are amazing, responsive, and go above and beyond for patients. Could not recommend them more.

'd like to thank everyone for the absolute best experience during a very stressful time. Team Dr…read more Jen Mathis and Ann Boal created an outstanding overall experience from the first phone call to the post op followup. Dr Mathis took the time to review my dog Stevie's previous records and then met with me for the most thorough consultation I have ever experienced. She went over all the details, the possible outcomes, provided in depth information, videos, pictures-diagrams and answered all my questions. The consult was not rushed and I felt at ease knowing everything up front, pre-procedure, actual timelines, fees & followup. I was equipped with all the information and expectations and she taught me a tremendous amount regarding dental care which is invaluable and an ease to the stress and anxiety. Ann was available when I needed her and was so responsive, she provides an outrageous support that I truly appreciate. I recommend the Family Pet Veterinary Center and Dr. Jen Mathis and her dental team to anyone looking for incredible care. Thank you so much for everything, you are the absolute best hands down!

Dr Ryan is the best. We had a health scare with our elderly pup and he worked us into a busy day…read moreand helped us feel comfortable while sharing all of our options. Every experience we've had with our dogs at Family Pet Center has been top notch. The new facility is so nice, too!

My husband and I recently moved to the Urbandale area few months ago so we were wanting to go to a…read moreveterinary shop closer to our home for our dog. However when my husband called to make an appointment they required a $65.00' non- refundable security deposit to finalize the appointment. That should of been a red flag but we agreed. Our appointment was scheduled out few weeks and Everytime we drove by this place we notice no business or cars ever seem to be in the parking lot . We worried if their business was down and still wonder why we had to pay that deposit? We began to question the care our dog would receive if money up front was sole concern. So yeah we cancelled and stayed with our original vet and lost the $65.00 . I never experience that before, not even at a doctor's office if I had to cancel or reschedule. People really making money on our emotional attachment for our pets these days.

The veterinarian, techs, and staff are always very kind and knowledgable. Have been taking my cat…read morehere for 2 years for routine checkups and any concerns and always receive great care.

Dr. Dunham has been our family's vet for probably the last 15 years and has always gone above and…read morebeyond for our cats and dogs. Such a knowledgeable, caring and talented man. One time he even performed surgery on one of our gerbils ! I couldn't recommend this clinic more.

I have been going to Dr. Dunham ever since he bought this practice from the previous Vet. Not sure…read morehow many years but i know it is over 30. I will not go any where else. Please don't retire any time soon.

Spoke to Stacey regarding transferring our dogs care to them. She was very pleasant and explained…read morethings as I asked. Took our dogs there quite awhile back but left and I am not sure why. Seemed like it eWorld be a great place to go to for dog care. Searched vets and was impressed. Will be transferring care there when I get home from hospital. Nice to hear a person on the phone that sounds like she is smiling and happy to talk to you and answer your questions without sounding like a robot with no care. A place to go where you would feel like you and your pets matter.

I previously gave AVC a 5 star review. In the past, we have had excellent service..Unfortunately,…read moreour experience in Sept 2025 was not good. They have been bought out, since 8 yrs ago. Lucy had a small lump, behind her left front leg. We took her there for minor surgery to have it removed. Little did we know, they no longer have early morning surgery, as in the past..so Lucy, who gets anxiety, didn't have surgery till late morning..I get a call about 10:30 did I want the growth biopised, from an un-named employee at $200 cost..I am thinking small bump..no thanks, whoever it was hung up..11:45 no call from ANYONE how Lucy was. I called and they said she was done with surgery, but we couldn't get her till the vet called us..1:00 I called again..the vet was "in a meeting" and could not be disturbed..we could still not get Lucy..1:45 we came to pick up Lucy..the receptionist was totally snotty, said the vet's "meeting" could not be interrupted..she brought Lucy out, handed her over, and said you can take her outside now..No indication, if she needed pain meds. So at 2:45 I called again, and got a different employee who was nice..and said Lucy would be fine for the day with out pain killers..NOW it would be 4:30 to 5:30 before the vet called..$600 charge..The vet called at 5PM, and said that she could "watch" the patients while she was in this meeting to see that they weren't having problems...When we picked up Lucy..she had a VERY large incision on her side..NOW at 5:00 the vet tells me it was fibrous and that is why it was so large..YET SHE DID NOT PERSONALLY TELL ME THIS WHEN THEY CALLED ABOUT GETTING A BIOPSIE. at 10:30..some office worker did not explain it was worse than thought. WHEN DR BARBARA was Lucy's vet, if there was surgery, it would be early, they would call you when surgery was done, call you the next day or so, to see if the dog was ok..NONE of this now, plus doing surgery, and then scheduling a 2 hour meeting..instead of contacting people is not right..they might still be ok for routine check ups..but surgery, our experience was not good.