I don't like to be a negative person, but I have to vent about this. We have been going to Broderick Animal Clinic for 30 years and always had a positive, yet sometimes sad visits. The worst was last Friday when we took our 11-year-old Cavalier for what we thought might have been a stoke. Dr.Schroeder came out and talked with us and he was very compassionate with us, told us the truth about Joe, that he had congestive heart failure and it was very hard for him to get any oxygen. He did explain that the next few hours were critical if he even made it that far. We made the decision to put him down so he would not be in any more pain, as the prognosis was not good. As sad as that time was, later that day, I received an email from Broderick's letting me know that Joe was due for his shots. Seriously..... I already made an appointment for him and Ben both back in July but they could not get them in until the end of September. But now Joe is no longer with us and they sent that about 5 hours after he had passed away. And I got another email that same day again about Joe's shots.
I realize that these were probably automated, but when I went in today to pick up Joe's remains, I told them that I thought it was very insensitive of them to send that out the same day he was put down. I really expected them to apologize for that and let me know that is was an automated system. And really just say they were sorry that it happened. But no, the first thing they said was it's not us, it is automated and they couldn't do anything about it. Still never had any compassion for us, that was a raw day and we didn't need a reminder that our pet who was no longer alive needed his shots. The office staff there needs some compassionate training and quit pointing the blame to someone else. The staff there are the ones who initiated the automated notice, the staff there can cancel the automated notices. The Doctors seem to be compassionate, but the office staff can ruin their business unless they learn the proper way of handling situations. Being a 30 year customer, over 10 dogs, we thought we should have been treated just a little better. Even if we were a new customer, I feel this should have been handled much better.
I believe it is time to look for another DVM for our other pets. read more